Yvette Harris
Covington,GA
Summary
CAREER SUMMARY
Recognized for commitment to team excellence and independently manage workload while exhibiting good judgment. Diligent Claims Processor versed in insurance processes and claims procedures. Offers great attention to detail and time management abilities to successfully handle large volume of claims. Highly accurate and thorough with focus on completing error-free work in line with processing guidelines.
Overview
16
16
years of professional experience
1
1
Certification
Work History
PROJECT MANAGER
AIR DROP WATER RESTORATION
04.2014 - 03.2023
- Quality First Contact
- Record moisture readings, Monitor drying process, Scope Loss with detailed sketch and measurements, conducted inspections of loss sites and subject property for claims processing
- Water and fire damage cleanup.
- Order materials
- Assist clients with itemization and documentation of damages and contents
- Coordinate with vendors for emergency and re-build repairs
- Take appropriate action in order to assist with mold remediation and water mitigation
- Demonstrate superior customer service in order to build client relations
- Managed residential construction projects by working effectively with general contractors, and subcontractors.
- Monitored project performance to identify areas of improvement and make adjustments.
- Planned, designed, and scheduled phases for large projects
SALES AGENT
LINDA YOUMANS REALTY
11.2009 - 06.2014
- Provided guidance and assisted sellers and buyers in marketing and purchasing property
- Determined clients' needs and financial abilities to propose solutions that suit them
- Performed comparative market analysis to estimate properties' value
- Displayed and marketed the residential property to possible buyers
- Resolution of all customer complaints to retain business
- Provided quality professional customer service while meeting/exceeding company standards of operations
- Developed networks and cooperate with attorneys, mortgage lenders, and contractors
- Increased sales and customer satisfaction through personalized servicing.
- Adjusted sales scripts to better target the buyer's needs of specific individuals, boosting sales by 15%
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
CUSTOMER SERVICE REPRESENTATIVE
STATE FARM
03.2013 - 02.2014
- Answered 50 inbound calls and respond to customer inquiries
- Documented Facts of Loss for Auto claims
- Ensured accurate data entry and followed up with customers as required
- Issued identification cards and accepted bill payments
- Validated all claims completely and accurately
- Reviewed determined and released reimbursements to various customers
- Utilized scripts and job aids to answer questions as instructed
- Navigated through multiple screens to address all inquiries
- Maintained a high-volume workload within a fast-paced environment
- Built a rapport with customers while providing great customer service
- Managed escalated service concerns
- Closed all claim investigations with full and appropriate documentation
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
INTERNET BILLING REPRESENTATIVE
BELLSOUTH
10.2006 - 10.2008
- Effective communication with staff/management to ensure quality
- Handled invoice billing complaints and discrepancies
- Researched and reconciled customer accounts/invoices to ensure accurate and timely billing
- Recorded details of customer interactions such as inquiries, complaints, comments, or actions taken
- Referred unresolved customer grievances to designated departments for further investigation
- Process high volume of calls with accuracy
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
Education
Technical Diploma - HEALTH SCIENCES GRADUATE
DEKALB TECHNICAL COLLEGE
Clarkston01.2004
Skills
- Testing
- Project Scope Analysis
- Project Estimation and Bidding
- Policy and Procedure Explanations
- Insurance Terminology
- Liability Determinations
- Enterprise Claims Software
- Insurance Coverage Limits
- Regulatory Compliance Adherence
- Microsoft Office
- 10-Key Touch
- Accident Investigations
Certification
Adjuster Licenses for
GA, CT, DE, SC, OK, TX, VT, WY, NC, MT, MS, NH, ME, LA, MN, DE, FL
State Farm Auto Cert.
State Farm Property Cert.
State Farm Estimatic Cert.
State Farm Policy/ Wind hail
Auto Catastrophe
Timeline
PROJECT MANAGER
AIR DROP WATER RESTORATION
04.2014 - 03.2023
CUSTOMER SERVICE REPRESENTATIVE
STATE FARM
03.2013 - 02.2014
SALES AGENT
LINDA YOUMANS REALTY
11.2009 - 06.2014
INTERNET BILLING REPRESENTATIVE
BELLSOUTH
10.2006 - 10.2008
Technical Diploma - HEALTH SCIENCES GRADUATE
DEKALB TECHNICAL COLLEGE
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