SUMMARY
Overview
Work History
Education
Skills
Timeline

Yvette Harvey

Intouchcx
6
years of professional experience

Diligent Customer Service Specialist that brings top skills in customer service, data entry and conflict resolution. Recognized for resolving customer complaints with integrity and professionalism to maintain customer satisfaction and retention. Motivated team player committed to contributing to company success goals.

Work History

Customer Service Specialist (Remote)

6 Years 1 Month
Intouchcx | 05.2019 - 06.2025
  • Maintained a customer resolution rate of 95% over my tenure with the company.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Participated in ongoing proprietary product trainings and certifications to become more of an asset and advance my knowledge in problem solving, CRM software, and customer service.
  • Engaged with customers through live chat, and phone with the goal of establishing a relationship and ensuring they feel satisfied with the service they received before ending the interaction.
  • Successfully multitasked while navigating various functions of the companies service management
  • Assisted over 40 clients daily with their needs and concerns via phone, and chat.

Education

Associate of Science - Healthcare Technology Information and Systems

Ultimate Medical Academy | Clearwater, FL | 05-2017

Skills

Issue and Complaint Resolution
Call Documentation
Problem Resolution
CRM Software
Call Center Environments
40 wpm Typing Speed
Working efficiently within a remote setting
Customer service
Microsoft Office
Five9 Phone System

Timeline

Customer Service Specialist (Remote)

Intouchcx
05.2019 - 06.2025Read More

Ultimate Medical Academy

Associate of Science from Healthcare Technology Information and Systems
Read More
Yvette Harvey