Yvette Headford
Las Vegas
Summary
Dynamic Patient Coordinator with extensive experience at Advanced Spine and Posture, excelling in patient scheduling and insurance verification. Proven ability to enhance patient satisfaction through effective communication and relationship management. Skilled in electronic health records management and financial estimation, ensuring compliance and operational efficiency. Committed to delivering exceptional patient care and support.
Overview
28
28
years of professional experience
Work History
Patient Coordinator/Front Desk Coordinator
Advanced Spine and Posture
North Las Vegas
10.2016 - Current
- Answering phone is timely manner with provided patient script
- Preparing of daily patient carts
- Entering in all patient demographics and patient note
- Scanning in and naming all patient documents into patient accounts
- Collection of all patient co-pays and co-insurances
- Calling patients to remind them of appointments
- Verifying patient insurance through various platforms
- Collecting patient imaging reports from various imaging clinics
- Collecting all patient insurance information
- Preparing the daily bank deposits
- Cleaning of Office
- Filing of patient records
- Upkeep of Pl Patient Spreadsheet
- Supply ordering
- Opening of Mail and sending EOBS to billing team
- Training fellow team members
- Printing patient x-ray reports and preparing travel cards for patient report of findings
- Calculating and presenting financial estimates for care
- Explaining insurance benefits to patients
- Setting up payment plans for patients
- Supply orders and Inventory
- Upkeep of New Patient Spreadsheets
- Extern Coordinator
- Patient Coordinator
- Front Desk Coordinator
- Bank Deposits calculated and deposited into bank
- Teaching patient exercises
- Placing and removing patients from mechanical traction
- Timely correspondence with patients, attorneys and other doctors offices
- Following of company core values at all times
- Reporting patient visit stats at days and weeks end
- Ran preshift huddles to prepare team for shift
- Ensured compliance with HIPAA regulations related to the protection of confidential patient information.
- Provided administrative support for patient care staff.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
Host/Cashier
Buffalo Wild Wings
North Las Vegas
06.2016 - 10.2016
- WCT (trainer) for Hospitality
- Seat guests in timely manner
- Greet all guests coming and leaving
- Answer phone calls within 3 rings
- Take accurate food orders from guests over the phone
- Keep work area clean and sanitary at all times
- Handle cash drawer accurately and balance at end of shift
- Assist guests with sample of foods and drink
- Conduct daily pre-shift meetings
- Handle all audio and visual requests
- Assist guests with sign up of rewards programs
- Keep up moral and energy of internal and external guests
Host/Cashier
Buffalo Wild Wings
Canyon Country
03.2016 - 05.2016
- Seat guests in timely manner
- Greet all guests coming and leaving
- Answer phone calls within 3 rings
- Take accurate food orders from guests over the phone
- Keep work area clean and sanitary at all times
- Handle cash drawer accurately and balance at end of shift
Santa Clarita P&DC
United States Postal Service
Santa Clarita
10.2014 - 03.2016
- Organization of supplies and work area
- Cleaning and policing of assigned work area
- Stocking of supplies
- Recognizing and reporting all safety hazards
- Marking broken items for repair
- Stripping, scrubbing, and waxing floors using a buffer
Room Service
Palace Station
Las Vegas
08.2011 - 05.2014
- Take order from guest in polite efficient manner
- Deliver order in timely manner
- Complete daily paperwork and log correctly
- Restock all supplies to ensure next shift is ready
- Assist in Inventory once a month
- Complete daily deposit accurately
- General clean up of equipment and work area
Gift Shop
Palace Station
Las Vegas
05.2011 - 08.2011
- Restock inventory
- Ticket and ready merchandise for sale
- Assist Guests with purchases
- Inventory of stock once a month
- Dress windows to entice purchases of items
Customer Service Rep
Bank Of America
Las Vegas
10.2003 - 06.2004
- Take incoming calls in timely manner
- Assist customer with concerns on accounts
- Keep pleasant attitude in tense situations
Inventory Clerk
United Nissan
Las Vegas
07.1998 - 01.2003
- Preparation and Cleaning of Accounting Schedules
- Data Entry
- Preparation of daily bank deposits
- Entry of purchasing of new vehicle inventory
- Assisted in reception with use of heavy PBX phones
- Assisted accounts receivable parts and service
- Service department cashier
- Ordered office supplies for dealership
- Extended warranty purchase and cancellation
- Receipt and documentation of new customer funding for purchases
Education
diploma - General Education
Rancho High School
Las Vegas, NV05.1995
Basic Accounting -
College Southern Nevada
Las Vegas, NVSkills
- Patient scheduling and insurance verification
- Electronic health records management
- Payment processing and financial estimation
- Medical terminology expertise
- Patient relationship management
- Administrative support and compliance knowledge
- Effective communication skills
- Problem solving and time management
- Patient confidentiality practices
- Inventory management strategies
Hobbies and Interests
- Reading
- Writing
- Crafts
- Sewing
- Meeting new people
- Spending time with loved ones
References
Given upon request
Timeline
Patient Coordinator/Front Desk Coordinator
Advanced Spine and Posture
10.2016 - Current
Host/Cashier
Buffalo Wild Wings
06.2016 - 10.2016
Host/Cashier
Buffalo Wild Wings
03.2016 - 05.2016
Santa Clarita P&DC
United States Postal Service
10.2014 - 03.2016
Room Service
Palace Station
08.2011 - 05.2014
Gift Shop
Palace Station
05.2011 - 08.2011
Customer Service Rep
Bank Of America
10.2003 - 06.2004
Inventory Clerk
United Nissan
07.1998 - 01.2003
diploma - General Education
Rancho High School
Basic Accounting -
College Southern Nevada