Yvette Henry
Clearwater,FL
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Commercial Truck Driver
May Trucking Company Brooks Terminal
01.2024 - 03.2024
- Increased overall safety by conducting thorough pre-trip and post-trip inspections on vehicle equipment and load.
- Reduced delivery times by consistently planning optimal routes using GPS and road maps.
- Maintained accurate records of deliveries, hours of service, and fuel expenses for efficient reporting to management.
- Ensured timely deliveries by effectively communicating with dispatchers, shippers, and receivers throughout each transport.
- Promoted a positive company image through courteous interactions with customers, fellow drivers, and the public while on the road.
- Adhered to all federal regulations and company policies, resulting in a clean driving record with no violations or accidents.
- Enhanced fuel efficiency by maintaining proper tire pressure and practicing conservative driving techniques to reduce idle time.
Lyft Driver
Lyft Inc.
10.2016 - 11.2023
- Provide transportation services in POV to customers who use LYFT application requesting rides.
- Maintained a safe work environment by adhering to safety regulations and protocols during all Lyft driving tasks.
- Participated in ongoing training sessions to stay current on industry best practices, enhancing overall job performance.
Medical Office Coordinator and Scheduling
Bardmoor Gastroenterology
08.2022 - 04.2023
- Daily correspondence and coordination of a Gastroenterologist Specialty Medical Office
- My core responsibilities included: Maintaining and scheduling patient office visits and surgical procedures for 2 Medical Surgeons working at 3 different medical facilities and scheduled employee staff of 15 plus medical professionals
- Medical terminology proficient
- Financial payment and B&C, and insurance verification proficient
- HIPPA compliant
- Medical EHR/EMR EPIC AND E-Clinical Works Program
- Enhanced patient satisfaction by streamlining appointment scheduling and managing office communications.
- Reduced wait times for patients by implementing efficient check-in and check-out procedures.
- Improved medical team collaboration by coordinating schedules, meetings, and conferences.
- Increased office efficiency with effective management of medical records and documentation.
Cosmetic Counter Manager
Macy's
08.2003 - 10.2011
- Enhanced customer satisfaction by providing personalized consultations and product recommendations.
- Managed inventory levels effectively, ensuring availability of best-selling products at all times.
- Led teams of beauty advisors to achieve sales targets and deliver exceptional customer service.
- Recruited trained, and mentored new employees, fostering a high-performance team environment.
- Assessed client needs through active listening and targeted questioning, recommending suitable products accordingly.
- Maintained up-to-date knowledge on industry trends and competitor offerings to provide informed guidance to customers.
- Collaborated with store management to develop marketing strategies for promoting new cosmetic lines.
Manager
Pizza Hut
03.1997 - 08.2002
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Managed and motivated employees to be productive and engaged in work.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
NBC Specialist
U.S. Army
03.1985 - 03.1993
- NBC SPECIALIST 54E Nuclear Biological Chemical Specialist: Duties included maintenance and Record keeping of all Chemical warfare masks and equipment
- I facilitated training and mock/live demonstrations for all military personnel in my Battalion as instructed
- In addition, other various job assignments were added to my official job title as assigned
- Tenure: Active duty and then Reserve Unit
- Honorable Discharge.
Police Officer
Clayton County Police Department
02.1986 - 09.1990
- Sr Patrol Officer assigned to county locations enforcing State and Federal Criminal Codes and keeping the community residents and businesses safe
- Promoted to Criminal Detective in the Crimes Against Children Division enforcing Criminal Codes of Law against children and other various enforcement and community safety duties.
Education
Bachelor of Science - CulinaryArts and Management
12.2019
Certified in Holistic Health and Nutrition Coach -
10.2017
Master Cosmetologist in Cosmetology -
04.1995
High school diploma or GED in General Studies -
05.1984
Skills
- Logbook Maintenance
- Safe Driving Practices
- GPS navigation mastery
- Records Management
- Business Development
- Operations Oversight
- Store Organization
- Customer Relations
Certification
- Certified Nutrition Health Coach, 10/2017, Present, Institute for Integrative Nutrition
- ServSafe Food Protection Manager Certification Expiration : 12-17-2025
- CDL A with HAZMAT AND TANKERS ENDORSEMENTS
Military Service
United States Army, United States, E-3, 03/1985, 03/1993, Nuclear, Biological, Chemical Specialist (54E)
Trained company Officers and enlisted personnel on chemical warfare and chemical equipment.
Assessments
- Customer service, Proficient, 07/2022, Identifying and resolving common customer issues
- Delivery driver, Proficient, 06/2023, Interpreting instructions or signs and solving problems
- Work style: Reliability, Proficient, 09/2021, Tendency to be reliable, dependable, and act with integrity at work
- Retail customer service, Proficient, 07/2022, Responding to customer situations in a retail setting
- Customer focus & orientation, Proficient, 06/2022, Responding to customer situations with sensitivity
- Work style: Reliability, Proficient, 04/2022, Tendency to be reliable, dependable, and act with integrity at work
- Administrative assistant/receptionist, Proficient, 07/2023, Using basic scheduling and organizational skills in an office setting
- Medical receptionist skills, Proficient, 07/2022, Managing physician schedules and maintaining accurate patient records
Work Authorization
Authorized to work in the US for any employer
Groups
ACF MEMBER Tampa Chapter
Personal Information
Willing To Relocate: Anywhere
Timeline
Commercial Truck Driver - May Trucking Company Brooks Terminal
01.2024 - 03.2024
Medical Office Coordinator and Scheduling - Bardmoor Gastroenterology
08.2022 - 04.2023
Lyft Driver - Lyft Inc.
10.2016 - 11.2023
Cosmetic Counter Manager - Macy's
08.2003 - 10.2011
Manager - Pizza Hut
03.1997 - 08.2002
Police Officer - Clayton County Police Department
02.1986 - 09.1990
NBC Specialist - U.S. Army
03.1985 - 03.1993
Art Institute of Tampa - Bachelor of Science, CulinaryArts and Management
Institute for Integrative Nutrition - Certified in Holistic Health and Nutrition Coach,
Pro Way Hair School - Master Cosmetologist in Cosmetology,
Alta Vista Alternative High School - High school diploma or GED in General Studies,
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