Yvette Henry
Destin,FL
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Front Desk Manager
Emerald Grande Resort
Destin, FL
04.2024 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Prepared weekly employee work schedules to meet operational needs.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Entered and updated sensitive customer information during check-ins and room changes.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Kept accounts in balance and ran daily reports to verify totals.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Checked guests in out of hotel, made reservations, and processed payments.
- Managed front desk maintenance of client records and lab data.
- Streamlined check-in and check-out processes for a smoother guest experience.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Attended staff meetings and brought issues to attention of upper management.
- Developed strong relationships with corporate clients, securing long-term contracts for group bookings.
- Resolved guest complaints by addressing issues with rooms promptly.
- Utilized property management software effectively for booking management, reporting, and tracking performance metrics.
- Coordinated with sales department to identify potential leads from incoming inquiries.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Enhanced guest satisfaction by efficiently addressing and resolving concerns during their stay.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Promoted upselling opportunities to maximize revenue through available add-ons and packages.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
Medical Office Coordinator and Scheduling
Bardmoor Gastroenterology
08.2022 - 04.2023
- Daily correspondence and coordination of a Gastroenterologist Specialty Medical Office
- My core responsibilities included: Maintaining and scheduling patient office visits and surgical procedures for 2 Medical Surgeons working at 3 different medical facilities and scheduled employee staff of 15 plus medical professionals
- Medical terminology proficient
- Financial payment and B&C, and insurance verification proficient
- HIPPA compliant
- Medical EHR/EMR EPIC AND E-Clinical Works Program
- Enhanced patient satisfaction by streamlining appointment scheduling and managing office communications.
- Reduced wait times for patients by implementing efficient check-in and check-out procedures.
- Improved medical team collaboration by coordinating schedules, meetings, and conferences.
- Increased office efficiency with effective management of medical records and documentation.
Cosmetic Counter Manager
Macy's
08.2003 - 10.2011
- Enhanced customer satisfaction by providing personalized consultations and product recommendations.
- Managed inventory levels effectively, ensuring availability of best-selling products at all times.
- Led teams of beauty advisors to achieve sales targets and deliver exceptional customer service.
- Recruited trained, and mentored new employees, fostering a high-performance team environment.
- Assessed client needs through active listening and targeted questioning, recommending suitable products accordingly.
- Maintained up-to-date knowledge on industry trends and competitor offerings to provide informed guidance to customers.
- Collaborated with store management to develop marketing strategies for promoting new cosmetic lines.
Manager
Pizza Hut
03.1997 - 08.2002
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Managed and motivated employees to be productive and engaged in work.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
NBC Specialist
U.S. Army
03.1985 - 03.1993
- NBC SPECIALIST 54E Nuclear Biological Chemical Specialist: Duties included maintenance and Record keeping of all Chemical warfare masks and equipment
- I facilitated training and mock/live demonstrations for all military personnel in my Battalion as instructed
- In addition, other various job assignments were added to my official job title as assigned
- Tenure: Active duty and then Reserve Unit
- Honorable Discharge.
Police Officer
Clayton County Police Department
02.1986 - 09.1990
- Sr Patrol Officer assigned to county locations enforcing State and Federal Criminal Codes and keeping the community residents and businesses safe
- Promoted to Criminal Detective in the Crimes Against Children Division enforcing Criminal Codes of Law against children and other various enforcement and community safety duties.
Education
Bachelor of Science - CulinaryArts and Management
Art Institute of Tampa
12.2019
Certified in Holistic Health and Nutrition Coach -
Institute for Integrative Nutrition
10.2017
Master Cosmetologist in Cosmetology -
Pro Way Hair School
04.1995
High school diploma or GED in General Studies -
Alta Vista Alternative High School
05.1984
Skills
- Logbook Maintenance
- Safe Driving Practices
- GPS navigation mastery
- Records Management
- Business Development
- Operations Oversight
- Store Organization
- Customer Relations
- Staff Management
- Employee Scheduling
- Office Management
- HIPAA Compliance
- Guest Safety
- PCI (Payment Card Industry)
- Payment Oversight
- Professional Relationships
- Office Meetings
- Problem-Solving Skills
- Cash Handling
- Automated Telephone Systems
- Hospitality Management
- Personnel Management
- Customer Service Management
- Constructive Feedback
- Guest Amenities
- System Updates
- Interviewing and Hiring
- Room Assignments
- Hotel Reservation Systems
- Sales Expertise
- Time Management
- Logbook Maintenance
- Rate Changes
- Account Changes
- Effective Planning
- Guest Relations
- Staff Development
- Confirmations and Cancellations
- Telephone Etiquette
- Complaint Management
- Payment Processing
- Check-In and Check-Out Procedures
- Conflict Management
- Maintenance Requests
- Word Processing
- Operations Management
- Team Performance Monitoring
- Calendar Management
- Microsoft Office
- Group Room Block Reservations
- Hospitality Service Expertise
- Written and Oral Communications
- Listening Skills
- Staff Management
- Employee Scheduling
- Office Management
- HIPAA Compliance
- Inventory Oversight
- Credit and Cash Payments
- Property Tours
- Shift Scheduling
- POS System Operations
- Organization and Recordkeeping
- Strategic Planning
- Issue Resolution
- Revenue Management
- Department Communication Streamlining
- Staff Supervision
- Staff Training
- Mentoring
Certification
- Certified Nutrition Health Coach, 10/2017, Present, Institute for Integrative Nutrition
- ServSafe Food Protection Manager Certification Expiration : 12-17-2025
- CDL A with HAZMAT AND TANKERS ENDORSEMENTS
Timeline
Front Desk Manager
Emerald Grande Resort
04.2024 - Current
Medical Office Coordinator and Scheduling
Bardmoor Gastroenterology
08.2022 - 04.2023
Cosmetic Counter Manager
Macy's
08.2003 - 10.2011
Manager
Pizza Hut
03.1997 - 08.2002
Police Officer
Clayton County Police Department
02.1986 - 09.1990
NBC Specialist
U.S. Army
03.1985 - 03.1993
Bachelor of Science - CulinaryArts and Management
Art Institute of Tampa
Certified in Holistic Health and Nutrition Coach -
Institute for Integrative Nutrition
Master Cosmetologist in Cosmetology -
Pro Way Hair School
High school diploma or GED in General Studies -
Alta Vista Alternative High School
- Certified Nutrition Health Coach, 10/2017, Present, Institute for Integrative Nutrition
- ServSafe Food Protection Manager Certification Expiration : 12-17-2025
- CDL A with HAZMAT AND TANKERS ENDORSEMENTS
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