Yvette Hernandez
Tucson ,AZ
Summary
Accomplished Assistant Store Manager at Dillard's Department Store, adept in problem-solving and customer engagement, significantly enhanced store performance through strategic inventory control and staff supervision. Leveraged retail operations expertise to exceed sales quotas, demonstrating a keen ability to analyze market trends and drive profitability. Proven track record in improving employee engagement and compliance at Target, showcasing exceptional organizational and leadership skills.
Overview
24
24
years of professional experience
Work History
Assistant Store Manager
Dillard's Department Store
06.2019 - Current
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Handled Store operational tasks
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Assisted in recruiting, hiring and training of team members.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Created and maintained safe and secure work environments for employees.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Trained and guided team members to maintain high productivity and performance metrics.
Sales Manager
Dillards Department Store
11.2008 - Current
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Increased sales revenue by developing and implementing effective sales strategies.
Human Resources Team Lead
Target
01.2001 - 11.2008
- Generated and analyzed reports to monitor employee engagement and attrition trends.
- Created and delivered HR training sessions to staff, managers and executives.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Developed and monitored employee recognition programs.
- Assisted employees with benefits enrollment, ensuring accuracy of information and timely processing of forms.
- Partnered with department managers to identify staffing needs and develop effective recruiting strategies.
- Maintained up-to-date knowledge of HR best practices, applying this expertise when advising managers on employee matters.
- Oversaw hiring, staffing, and labor law compliance.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
Education
Real Estate -
Hogans School
Tucson, AZ07-2023
Associates Degree - Business Management
University of Phoenix
Tucson, AZ05-2004
Skills
- Problem-Solving
- Customer Service and Engagement
- Retail Operations
- Inventory Control
- Store Organization
- Staff Supervision
Languages
Spanish
Professional Working
Timeline
Assistant Store Manager
Dillard's Department Store
06.2019 - Current
Sales Manager
Dillards Department Store
11.2008 - Current
Human Resources Team Lead
Target
01.2001 - 11.2008
Real Estate -
Hogans School
Associates Degree - Business Management
University of Phoenix
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