Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yvette Jackson

Detroit,MI

Summary

Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

31
31
years of professional experience

Work History

Production Worker

Stellantis DMAC
12.2020 - Current
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
  • Resolved issues quickly to maintain productivity goals.
  • Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
  • Took on additional shifts during peak work periods to keep projects on schedule.

Member Service Representative

BetterInvesting
04.2009 - 05.2019
  • Communicate with customers via phone or in person to provide details about products or services, process orders, cancel accounts, or record complaints.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.

Patient Care Technician

Detroit Medical Center, Sinai Grace Hospital
02.2007 - 03.2009
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.

CNA

Botsford Commons Senior Community
01.2006 - 03.2007
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted patients with daily living activities, promoting independence and dignity.

Account Representative

Broder Bros
07.1993 - 02.2006
  • Make recommendations to extend credit limits and terms
  • Conducted regular account reviews to identify opportunities for growth and client satisfaction improvement.
  • Follow up with customers on any disputes regarding past due invoice.
  • Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
  • Contacted customers to assess satisfaction and current needs.
  • Analyzed accounts for delinquencies and other ongoing issues.

Education

Associate of Science - Nursing

Wayne County Community College District
06.2016

Skills

Workplace Cleanliness

Product Assembly

Product Inspection

Machine Operation

Quality Inspections

Teamwork and Communication

Strong Work Ethic

Problem-Solving

Timeline

Production Worker

Stellantis DMAC
12.2020 - Current

Member Service Representative

BetterInvesting
04.2009 - 05.2019

Patient Care Technician

Detroit Medical Center, Sinai Grace Hospital
02.2007 - 03.2009

CNA

Botsford Commons Senior Community
01.2006 - 03.2007

Account Representative

Broder Bros
07.1993 - 02.2006

Associate of Science - Nursing

Wayne County Community College District

Similar Profiles

CREATE PROFILE
Yvette Jackson