Yvette Jewel
Elyria
Summary
Detail-oriented specialist with expertise in patient eligibility verification, insurance coordination, and document compliance evaluation. Committed to enhancing patient onboarding processes and ensuring regulatory adherence.
Overview
9
9
years of professional experience
Work History
Patient Qualification Specialist
Apria Healthcare
Indianapolis
11.2023 - 07.2025
- Maintained accurate records of patient qualifications and authorizations.
- Communicated effectively with healthcare providers regarding patient eligibility.
- Reviewed insurance verification processes for efficient patient onboarding.
- Coordinated qualification assessments for medical equipment and services.
- Evaluated patient documentation for compliance with healthcare regulations.
Patient Care Coordinator
Cerebral
San Francisco
01.2022 - 02.2023
- Coordinated patient appointments and follow-ups for mental health services.
- Assisted patients with insurance verification and benefits inquiries.
- Communicated with healthcare providers to streamline patient care processes.
- Educated patients about treatment plans and available resources.
- Addressed patient concerns and resolved issues with empathy and professionalism.
- Maintained accurate records of all patient care activities using electronic health record systems.
Customer Service Representative
Byram Healthcare
White Plains
06.2018 - 03.2021
- Assisted customers with product inquiries and order status updates.
- Resolved customer complaints through effective communication and problem-solving.
- Managed customer accounts and updated information in the database.
- Processed orders and ensured timely shipment of medical supplies.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Skip Trace Investigator
Biltmore Asset Management
Westlake
03.2016 - 05.2018
- Conducted comprehensive skip tracing to locate individuals for asset recovery.
- Utilized advanced databases and investigative tools to gather relevant information.
- Maintained accurate records of investigations and follow-up actions taken.
- Developed strategies to improve efficiency in locating hard-to-find individuals.
- Liaised between clients and debt collection agencies in order to ensure timely payments are received from delinquent debtors.
Education
High School Diploma -
Southview High School
Lorain08-2009
Skills
- Patient eligibility verification
- Insurance coordination
- Document compliance evaluation
- Record management
- Qualification assessment
- Customer relationship management
- Credentialing procedures
- Medical record management
- Care coordination
- Medical terminology
- Fast and accurate typing
Timeline
Patient Qualification Specialist
Apria Healthcare
11.2023 - 07.2025
Patient Care Coordinator
Cerebral
01.2022 - 02.2023
Customer Service Representative
Byram Healthcare
06.2018 - 03.2021
Skip Trace Investigator
Biltmore Asset Management
03.2016 - 05.2018
High School Diploma -
Southview High School