Yvette Jones
Darlington,US
Summary
Dynamic leader with extensive experience at Pilot Flying J Travel Center, recognized for expertise in theft prevention and exceptional customer service. Demonstrated ability in staff management and team leadership, contributing to enhanced customer satisfaction and retention. Successfully achieved sales targets through strategic coaching and mentoring initiatives. Proficient in emergency response and conflict resolution, prioritizing safety and security within the operational environment.
Overview
25
25
years of professional experience
Work History
Assistant Manager
Pilot Flying J Travel Center
Florence, SC
07.2023 - Current
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Established processes for monitoring customer satisfaction levels.
- Created reports on sales trends, inventory levels, and financial data.
- Served as a liaison between staff members and senior management personnel.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Security Officer
QVC Inc
Florence, US
03.2014 - Current
- Performed CPR and first aid to resuscitate individuals while waiting for emergency medical responders to arrive
- Drafted reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities
- Used electronic gates to control vehicle and pedestrian traffic entering the building grounds
- Kept track of employee activities and ensured that they complied with security regulations
- Safeguarded the company's reputation by ensuring that all personnel requiring access to high-security areas were approved at the appropriate levels
- Issued warnings to offenders for rule violations and verbally evicted violators from the premises
- Protected personal and company property from robbery, vandalism, and unauthorized entry
Tax Preparer
Imperial Tax Services
Lamar, US
01.2013 - 03.2013
- Interviewed [Type] clients to gather information and gather necessary paperwork prior to preparing tax returns
- Kept complete records of client tax returns and supporting documentation in secure areas
- Maintained high-quality control standards by reviewing internal tax preparation documents for missed tax benefits
- Conducted internal tax documentation reviews in order to reduce errors that resulted in missed tax benefits
- Prepared tax returns, extensions, tax planning calculations, and write-ups for all types of organizations and entities, including individuals
Cashier/Food Prep
A&T Quick Stop
Bishopville, US
02.2011 - 10.2011
- Kept the food preparation zones clean, sanitized, and well-organized to increase store efficiency
- Consistently exceeded sales goals by encouraging customers to purchase additional food items such as beverages, desserts, and sides
- Used optical price scanners, calculators, and cash registers to determine the price of goods and calculate bills
- Assisted customers in making menu selections by providing food complementing information
- Wiped down counters, [Action], and sanitized equipment to keep the food prep and dining areas clean
Cashier Team Lead
Wilco Hess
Bishopville, US
02.2008 - 02.2011
- Conducted inventory counts by adding each item in stock to the [System] and documenting the results
- Kept the [Type] and [Type] areas clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagement
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration
- Helped customers by answering their questions and completing their requests
- Completed all point-of-sale opening and closing procedures, as well as counting the cash register contents
- Greeted customers and assisted them in finding items
Receptionist Administrative Assistant
Liposcience at Perimeter Park
Raleigh, US
11.2003 - 11.2004
- Monitored visitors, issued badges, and tracked activities to maintain optimal building security and protect staff from unauthorized persons
- Created and distributed team newsletters, email updates, and other forms of communication to encourage collaboration and communicate important information to team members
- Created and distributed team newsletters, email updates, and other forms of communication to encourage collaboration and communicate important information to team members
Assistant Manager
Wilco Hess
Kenly, US
01.2000 - 12.2002
- Exceeded sales targets and met business objectives by motivating employees and promoting targeted products
- Worked with the team to improve efficiency on various projects
- Provided weekly work schedules to employees to accommodate business demands and vacation requests
- Interacted with customers to assess their needs and recommend products or services
- Oversee corporate accounts and am in charge of auditing and receiving payments from business partners
- Keep track of all transactions on a daily basis and generate invoices and reports for the manager
- Instructed team members on how to implement successful operational and sales strategies
Education
High School -
Abraham Clark High School
Roselle, NJ06-1983
Skills
- Theft prevention training
- Electronic surveillance
- Emergency Response
- Security Guard License
- Communication skills
- Safety and security
- Superior customer service
- Staff management
- Customer service
- Employee scheduling
- Team leadership
- Recruitment and hiring
- Coaching and mentoring
- Money handling
- Customer relations
- Conflict resolution
Timeline
Assistant Manager
Pilot Flying J Travel Center
07.2023 - Current
Security Officer
QVC Inc
03.2014 - Current
Tax Preparer
Imperial Tax Services
01.2013 - 03.2013
Cashier/Food Prep
A&T Quick Stop
02.2011 - 10.2011
Cashier Team Lead
Wilco Hess
02.2008 - 02.2011
Receptionist Administrative Assistant
Liposcience at Perimeter Park
11.2003 - 11.2004
Assistant Manager
Wilco Hess
01.2000 - 12.2002
High School -
Abraham Clark High School
Similar Profiles
Dylan AlexanderDylan Alexander
Maintenance Crew Member at Pilot Flying J Travel CenterMaintenance Crew Member at Pilot Flying J Travel Center
Zaverie DarlingZaverie Darling
Cashier at Pilot Flying J Travel CenterCashier at Pilot Flying J Travel Center
Jeremy KiddJeremy Kidd
Truck Driver at Pilot Flying J Travel CenterTruck Driver at Pilot Flying J Travel Center