Yvette Kearns

I first started in the mailroom as a mail clerk and as such, i maintained incoming and outgoing files, and made various deliveries through the company. I also opened, sorted and and batched all incoming Medical Calims.Afterwards, I was promoted to an Input Analyst, In that capacity, I entered information into the database from life insurance applications.

• Processed and organized incoming mail for distribution to appropriate departments.
• Labeled packages with clear, correct information to reduce mailing errors.
• Tracked outgoing mail to provide accurate customer updates.
• Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
• Used automated mail processing equipment to sort and collate mail.
• Weighed letters and packages and calculated costs based on classification, weight, and destination.
• Maintained accurate records of incoming and outgoing mail for reliable reference.
• Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
• Updated mailing lists with current addresses and contact information for smooth customer communications.
• Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
• Checked parcels were securely sealed to eliminate losses.
• Advised on post office services such as collection times, delivery options and product prices.
• Coordinated mail delivery, pick-up and tracking for smooth dispatch operations.
• Created and distributed shipment invoices to maintain accurate account balances.
• Maintained mailroom supply inventories, purchase orders and vendor supplies.
• Identified and resolved problems through root cause analysis and research.
• Queried databases for information needed for report processing.
• Validated results and performed quality assurance to assess accuracy of data.
• Identified clear connections between policies and business results to eliminate or reduce confusion and help employees achieve goals.
• Recommended process improvements to continually identify, analyze and fix constraints and challenges.
• Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
• Monitored compliance and filing requirements in conjunction with staff and management.
• Generated reports detailing findings and recommendations.
• Collected, arranged, and input information into database system.
• Developed and updated tracking spreadsheets for process monitoring and reporting.
• Gathered, organized and input information into digital database.
• Evaluated customer needs and feedback to drive product and service improvements.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.In my position, I am responsible for keeping track of all IT equipment and Maintenance equipment by tagging the items and conduction a 3 year inventory.
• Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.
• Completed year-end close processes through effective supervision financial functions and regular treasury transactions.
• Created and distributed reports on internal and external finances, audits, and budgets.
• Supervised accurate, efficient, and compliant completion of monthly financial reporting packages.
• Reviewed documents and data to give accurate presentations and forecasts to upper management.
• Accurately completed financial statement audits and thoroughly reviewed results.
• Formulated strategic plans and supported tactical initiatives to execute cost-savings deliverables.

As an Office Assistant Typing, I assisted with complainants in person with filling out complaints and explained the laws for discrimination. I assisted complainants as a receptionist and answered numerous telephone calls. I prepared statistical case reports; processed case closure letters; maintained and created register logs for open and closed reports. I performed data entry; pool typing; complaint typing, filing and acting as Lead Clerk on occasion. I prepared travel expense claims; created and maintained duty schedules. I performed special assignments for the District Administrator, Regional Administrator and for the Staff Services Analyst. I perform training when needed and other duties as assigned.

• Completed clerical tasks such as filing, copying, and distributing mail.
• Interacted with customers by phone, email, or in-person to provide information.
• Maintained and updated office records, both digital and physical.
• Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
• Managed daily data entry and kept clerical information accurate and up-to-date.
• Collaborated with various departments to complete assigned tasks.
• Ordered office supplies and kept office stocked with needed resources to operate smoothly.
• Prepared and edited documents to produce precise, accurate and professional communication.
• Delivered clerical support by handling range of routine and special requirements.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Input data into spreadsheets and databases.
• Reviewed files, records and other documents to obtain information to respond to requests.
• Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
• Utilized office management software to record and track customer information.
• Processed incoming and outgoing mail and packages according to established procedures.
• Edited and proofread documents for accuracy and completeness.
• Coordinated and scheduled meetings and appointments.
• Assisted with onboarding of new employees.
• Supported staff on special assignments and ad hoc projects.
• Edited documents to keep company materials free of grammar errors.
• Compiled and analyzed data to produce reports.
• Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.

As an Office Assistant II, I assisted the public in person and by telephone with the completion of their application for licensure. I reviewed and processed all Family Child Care Home and Child Care Centers applications. I assisted the public by answering various licensing questions pertained to the fingering process, completion of forms, orientation procedures and other duties as assigned. I assist Licensing Program Analysts with orientation sessions by greeting, direction, signing in the public and performed the certificates of completion. I assisted licensing program analysis with the processing of types of various paperwork necessary to complete the licensing process. I requested fire clearances, processed complaints and input visits for the licensing Program Analyst into Licensing information system on occasion. I processed and entered Administrative Actions various cases into the Licensing information system. I typed and processed statements of facts on occasions and processed Civil penalties and ordered office supplies and acted as as Office Services Supervisor on occasion. I trained and provided consultation to current staff and new staff. I requested fire clearance's for all Family Child Care Homes and Child Care Centers. I processed complaints and prepared the duty calendar and phone schedule s on occasions.

• Completed clerical tasks such as filing, copying, and distributing mail.
• Interacted with customers by phone, email, or in-person to provide information.
• Maintained and updated office records, both digital and physical.
• Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
• Managed daily data entry and kept clerical information accurate and up-to-date.
• Ordered office supplies and kept office stocked with needed resources to operate smoothly.
• Prepared and edited documents to produce precise, accurate and professional communication.
• Delivered clerical support by handling range of routine and special requirements.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Input data into spreadsheets and databases.
• Reviewed files, records and other documents to obtain information to respond to requests.
• Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
• Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
• Utilized office management software to record and track customer information.
• Processed incoming and outgoing mail and packages according to established procedures.
• Edited and proofread documents for accuracy and completeness.
• Coordinated and scheduled meetings and appointments.
• Purchased and maintained office supplies.
• Created and maintained detailed records of all office activities.
• Assisted with onboarding of new employees.
• Supported staff on special assignments and ad hoc projects.
• Edited documents to keep company materials free of grammar errors.
• Compiled and analyzed data to produce reports.

As the Supervisor, I directed and supervised the activities of a clerical staff of 5 individuals. I handled complex and sensitive district reports and correspondence. I assigned, directed and coordinated the handling of clerical activities such as phone duties, mail handling fingerprint processing establishing files, preparing schedules, filing amd typing. I assigned and monitored office workloads. I developed, implement and evaluated and modified Clerical procedures. I participated in the recruiting and hiring of clerical staff. I handled problems amongst staff relations and evaluated performances and resolved personnel problems. I was the Equipment Coordinator and was responsible for all office equipment. I handled the inventory property survey reports and serviced all equipment. I ordered office supplies and maintained the the Office Equipment and Equipment reports as well as the using the Cal Card to report each month of what was spent. I processed Civil penalties and maintained the Civil Penalty report. I have also assisted the Licensing Program Analyst out in the field on various types of visits and have assisted the with writing their reports.

• Updated reports, managed accounts, and generated reports for company database.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
• Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
• Delivered performance reviews, recommending additional training or advancements.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
• Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
• Delegated tasks to administrative support staff to organize and improve office efficiency.
• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
• Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
• Monitored front areas so that questions could be promptly addressed.
• Kept high average of performance evaluations.
• Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
• Improved office operations by automating client correspondence, record tracking and data communications.
• Managed supervisor itinerary and appointments and streamlined scheduling procedures.
• Interceded between employees during arguments and diffused tense situations.
• Organized meetings for executives and coordinated availability of conference rooms for participants.
• Trained team members on new hotel services and products to support promotional efforts.
• Conducted ongoing reviews of program financial systems to assess cost control measures.

As a Property Controller, I am responsible for keeping track of all equipment throughout San Bernardino County and Riverside County.

When equipment is purchased, before it is deployed I must tag the item with a Caltrans bar code.

I have to coordinate 3 year inventories with Property Liaisons that are under me.

I work closely with the recyclables company to survey out equipment that is no longer needed and make sure that the are disposed of properly.

I also work closely with my Supervisor to implement changes when needed and to go over fresh ideas for surveying out equipment.

In surveying out equipment, I have to work closely with our Sacramento DPAC Property Control to make sure everything is being done up to code and in a timely manner.

• Submitted all financial transactions, transmissions and reporting on timely and accurate basis.
• Prepared monthly reports of annual operating plans, monthly forecasts and strategic planning initiatives.
• Oversaw inventory control positions by effectively following cycle counting policies and quickly identifying inventory discrepancies.
• Analyzed history and trends of production data to develop reliable forecast information.
• Prepared balance sheets, cash flow reports and income statements.
• Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.
• Completed year-end close processes through effective supervision financial functions and regular treasury transactions.
• Created and distributed reports on internal and external finances, audits, and budgets.
• Reviewed documents and data to give accurate presentations and forecasts to upper management.
• Accurately completed financial statement audits and thoroughly reviewed results.
• Formulated strategic plans and supported tactical initiatives to execute cost-savings deliverables.