Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yvette Ulrich

Frisco

Summary

Dynamic professional with 4+ years of experience in logistics coordination and data analysis at NFM. Demonstrated expertise in critical thinking and relationship management, effectively resolving delivery issues and improving customer satisfaction. Bilingual in French, skilled in navigating complex challenges and fostering collaboration among diverse stakeholders.

Overview

21
21
years of professional experience

Work History

Delops/Transportation Coordinator II

NFM
Dallas
07.2021 - Current
  • Audited and reviewed all delivery orders and exception reports to identify any problems and took needed actions to resolve those problems
  • Provided guidance to teammates and delivery providers regarding necessary actions to execute the business plan
  • Analyzed and evaluated requests from teammates and provided approval or alternative solutions to ensure customer loyalty
  • Scheduled, collected, compiled, and tracked data and statistical information in support of Logistics and transportation.
  • Performed a critical analysis of the data and generated a variety of reports.
  • Evaluated documents such as permit applications, and other data collection forms.
  • Reviewed reports and applications for omissions and inconsistencies and ensured data entry is complete and accurate.
  • Registered pertinent information into an automated tracking system.
  • Received work order daily to extract and verify that the workload being captured the by system is correct.
  • Monitored transportation of program-specific data to track items such as; progress reports, performance measures, compliance policies
  • Assisted, supported, and directed delivery providers, including management, office staff and delivery teams
  • Provided support in pick-up and delivery of products according to customer orders.
  • Planned and coordinated product delivery activities to ensure accurate and timely deliveries to customers.
  • Contacted customers to confirm delivery date and address.
  • Responded to delivery related inquiries and concerns from customers, salespersons, and vendors.
  • Performed last-minute order adjustments as requested by customers
  • Notified customers about any delivery delays in advance.
  • Scheduled deliveries and prepared delivery documentations
  • Planned and directed programs that provide total support services functions that require the application of highly specialized knowledge and skills.
  • Coordinated tasks that pertained to, systems management, operations, workload forecasting, reviewed, and reported data results of program studies of vehicle routes.
  • Reviewed workload daily to validate accurate reporting.
  • Coordinated the day-to-day operation of transportation flow, processes, and functions

Relationship Banker / Bank Teller

SunTrust Bank
11.2015 - 09.2020
  • Implemented financial planning recommendations or refer clients to someone who can assist them with plan implementation.
  • Developed summaries to assess each client's participation level and determine targets for follow-up plans.
  • Worked with clients to address and respond to client and partnership management issues.
  • Presented new and additional products and services to existing customers.
  • Keyed customer details, including contact information and payment data into system, carefully observing all corporate procedures related to confidentiality.
  • Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
  • Interviewed clients to determine their current income, expenses, insurance coverage, tax status, financial objectives, risk tolerance, or other information needed to develop a financial plan.
  • Answered clients' questions about the purposes and details of financial plans and strategies.
  • Recommend client's strategies in cash management, insurance coverage, investment planning, or other areas to help them achieve their financial goals.

Junior Advisor on Foreign Affairs Analysis

Prime Minister's Office
10.2008 - 04.2014
  • Transitioned from Administrative Assistant to junior executive in Prime Minister's Cabinet after two years.
  • Examined records and reports to identify discrepancies and establish facts.
  • Assisted with administrative operations, policies, and program implementation.
  • Studied contracts based on public contract code, advising Prime Minister on decisions.
  • Briefed Prime Minister on administrative proceedings related to public contract investigations.
  • Ensured compliance with public contract rules throughout all contract stages.
  • Conducted research on foreign policy issues impacting Cameroon’s interests.
  • Analyzed diplomatic cables and reports from embassies to inform policy strategies.

Program Specialist

Catholic University of Central African States
01.2005 - 09.2008
  • Dedicated and detail-oriented program specialist with 4+ years of experience in program coordination, event planning, and administrative support.
  • Proven ability to work collaboratively with diverse stakeholders, including faculty, staff, students, and community partners.
  • Committed to advancing the mission of The Catholic University of Africa.
  • Organized, attended and participated in stakeholder meetings.
  • Documented and followed up on important actions and decisions from meetings.
  • Prepared necessary presentation materials for meetings, ensured project deadlines were met and developed project strategies.
  • Ensured projects adhere to frameworks and all documentation is maintained appropriately for each project.
  • Ensured stakeholder views are managed towards the best solution.
  • Chair and facilitate meetings where appropriate and distributed minutes to all project team members.
  • Coordinated logistics for programs, events, and conferences, ensuring timely and successful execution.
  • Provide administrative support to program directors, faculty, and staff, including preparing correspondence, reports, and presentations.
  • Developed and maintained relationships with internal and external stakeholders, including community partners, vendors, and donors.
  • Collaborated with cross-functional teams to achieve program goals and objectives.
  • Provided administrative support to executive staff, including preparing correspondence, reports, and presentations.
  • Developed and maintained relationships with internal and external stakeholders, including donors, volunteers, and community partners.

Education

Master's - International Relations and Conflict Resolution

American Public University
Charleston, WV
04-2025

Certificate in Negotiation -

American University- School of International
Washington, DC
01.2020

Some College (No Degree) - International Relations

American University- School of International Services Peace Building And Development Institute
Washington, DC
01-2010

BSc - Political Science and Public Administration

University of Buea
Buea, Cameroon
01-2005

Certificate in Interfaith Conflict Resolution -

United States Institute of Peace
Washington, DC

Advance level Certificate (GED) - History

ENGLISH HIGH SCHOOL
Yaounde Cameroon

Skills

  • Microsoft Office Suite
  • Spreadsheet development
  • Active listening
  • Critical thinking
  • Judgment and decision making
  • Complex problem solving
  • Coordination and monitoring
  • Event planning
  • Administrative support
  • Interpersonal communication
  • Relationship management
  • Conflict resolution
  • Contract negotiation
  • Financial planning and advice
  • Bilingual in French

Timeline

Delops/Transportation Coordinator II

NFM
07.2021 - Current

Relationship Banker / Bank Teller

SunTrust Bank
11.2015 - 09.2020

Junior Advisor on Foreign Affairs Analysis

Prime Minister's Office
10.2008 - 04.2014

Program Specialist

Catholic University of Central African States
01.2005 - 09.2008

Master's - International Relations and Conflict Resolution

American Public University

Certificate in Negotiation -

American University- School of International

Some College (No Degree) - International Relations

American University- School of International Services Peace Building And Development Institute

BSc - Political Science and Public Administration

University of Buea

Certificate in Interfaith Conflict Resolution -

United States Institute of Peace

Advance level Certificate (GED) - History

ENGLISH HIGH SCHOOL

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