Summary
Overview
Work History
Education
Skills
Timeline
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Yvette King

Virginia Beach,VA

Summary

Dynamic professional with a strong work ethic and proven customer service skills, honed as Head Produce Clerk at Harris Teeter. Successfully implemented merchandising strategies that enhanced sales and reduced waste. Adept at inventory management and fostering teamwork, ensuring high-quality standards and compliance with safety procedures. Committed to continuous improvement and customer satisfaction.

Overview

18
18
years of professional experience

Work History

Sales and Service Representative

Harris Teeter
07.2019 - 09.2024
  • Enhanced customer satisfaction by providing exceptional service and product knowledge.
  • Handled customer complaints professionally resolving issues quickly resulting in satisfied clients returning.
  • Ensured accurate pricing and labeling of all produce items, leading to minimal errors during checkout transactions.
  • Assisted customers in locating specific items, offering suggestions for complementary products based on their preferences.
  • Managed ordering processes to maintain appropriate inventory levels while minimizing waste due to spoilage or damage.
  • Maintained high levels of cleanliness and organization within the department, adhering to strict health and safety guidelines.
  • Implemented seasonal promotions to maximize sales of relevant produce items, driving revenue growth in the department.
  • Implemented inventory control measures to reduce shrinkage and ensure optimal stock levels at all times.
  • Conducted regular staff training sessions on proper handling techniques, product storage, and sanitation practices.
  • Created visually appealing merchandising displays that showcased the freshness and quality of our products effectively attracting more customers into the department.

Head Produce Clerk

Harris Teeter
07.2019 - 09.2024
  • Enhanced customer satisfaction by providing exceptional service and product knowledge.
  • Handled customer complaints professionally resolving issues quickly resulting in satisfied clients returning.
  • Ensured accurate pricing and labeling of all produce items, leading to minimal errors during checkout transactions.
  • Assisted customers in locating specific items, offering suggestions for complementary products based on their preferences.
  • Managed ordering processes to maintain appropriate inventory levels while minimizing waste due to spoilage or damage.
  • Maintained high levels of cleanliness and organization within the department, adhering to strict health and safety guidelines.
  • Implemented seasonal promotions to maximize sales of relevant produce items, driving revenue growth in the department.
  • Implemented inventory control measures to reduce shrinkage and ensure optimal stock levels at all times.
  • Conducted regular staff training sessions on proper handling techniques, product storage, and sanitation practices.
  • Created visually appealing merchandising displays that showcased the freshness and quality of our products effectively attracting more customers into the department.

Overnight Supervisor

Wawa
01.2018 - 07.2019
  • Oversaw and participated in night crew activities to maximize sales, earnings and customer satisfaction.
  • Enhanced employee performance through regular coaching, training, and constructive feedback sessions.
  • Implemented company loss prevention and security policies during after hours and encouraged employees to adhere to safety policies and procedures to reduce threats.
  • Scheduled staff, planned budget and revised schedule to meet business needs and minimize cost.
  • Supervised personnel working overnight in Type area to support safe operation and maximize productivity efficiencies.
  • Boosted customer satisfaction by promptly addressing concerns and resolving issues during overnight shifts.
  • Coordinated with daytime supervisors to ensure continuity in store operations across different shifts.
  • Managed time-sensitive tasks such as promotional set-ups or end-of-season markdowns, allowing for seamless transitions between sale periods.
  • Contributed to positive workplace culture by leading team-building initiatives designed to foster camaraderie among overnight staff members.
  • Ensured product availability by overseeing accurate inventory counts and timely restocking efforts.
  • Optimized resource allocation by regularly assessing staff workload distribution and making appropriate adjustments as needed throughout the night shift period.
  • Maintained a clean and organized store environment with diligent oversight of nightly cleaning procedures.
  • Promoted a safe work environment by enforcing compliance with company policies and safety regulations.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Collected, arranged, and input information into database system.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Educated staff on organizational mission and goals to help employees achieve success.

Salad Bar Manager

Farm Fresh
04.2006 - 07.2017
  • Provided exceptional customer service, addressing concerns promptly and professionally.
  • Reduced food waste by closely monitoring product freshness and implementing effective rotation practices.
  • Implemented creative marketing strategies to promote the salad bar, increasing overall business revenue.
  • Conducted regular inspections of salad bar equipment, ensuring proper functionality and safety standards were met.
  • Efficiently managed the inventory of fresh produce, ensuring consistent quality and availability for customers.
  • Managed budget allocation for the salad bar department, optimizing resource utilization without compromising customer experience.
  • Maintained accurate records of ingredient usage and expenses for efficient budget tracking and reporting to upper management.
  • Enhanced customer satisfaction by maintaining a clean and well-stocked salad bar daily.
  • Promoted a culture of teamwork among staff members by encouraging collaboration on tasks such as restocking supplies or assisting customers as necessary.
  • Ensured compliance with all relevant health codes and regulations within the salad bar area.
  • Trained new staff members on proper food handling techniques, contributing to a safe and sanitary work environment.
  • Devised strategies for reducing preparation time while maintaining high-quality offerings at the salad bar.
  • Organized staff schedules efficiently, minimizing labor costs while still meeting customer demands during peak hours.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Motivated staff to perform at peak efficiency and quality.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Oversaw food preparation and monitored safety protocols.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.

Education

Criminal Justice -

Tidewater Community College
Virginia Beach, VA

Skills

  • Merchandising strategies
  • Ordering procedures
  • Display building
  • Willingness to learn
  • Strong work ethic
  • Customer service
  • Cleaning and sanitation
  • Product stocking and storage
  • Punctuality
  • Safety procedures compliance
  • Hand-eye coordination
  • Quality control
  • Merchandise organization
  • Performance improvement
  • Supply ordering
  • Sales promotion

Timeline

Sales and Service Representative

Harris Teeter
07.2019 - 09.2024

Head Produce Clerk

Harris Teeter
07.2019 - 09.2024

Overnight Supervisor

Wawa
01.2018 - 07.2019

Salad Bar Manager

Farm Fresh
04.2006 - 07.2017

Criminal Justice -

Tidewater Community College

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Yvette King