Yvette Kurian
Manhattan,NY
Summary
Energetic and motivated appointment setter with proven track record of exceeding sales goals and converting leads into customers. Offering strong interpersonal skills and proven ability to understand customer needs and cultivate positive relationships. Looking to obtain a new and challenging role to expand my skills and be part of a collaborative team and environment.
Overview
5
5
years of professional experience
Work History
Appointment Setter
Book More Brides
04.2023 - 09.2024
- Acted as first point of contact and set appointments for prospective clients
- Received in-bound calls and initiated out-bound daily calls to introduce customers to marketing services offered
- Developed strong rapport-building skills through daily interaction with diverse clientele over the phone
- Met daily KPI requirements with ease, averaging 3 sets/day and 120 outbound calls
Client Relationship Manager
Truth Technologies
11.2021 - 11.2022
- Managed 90+ Accounts with a book of business of $400k, ensuring each client’s experience was optimal and their service exemplary with the additional opportunity to bring on new clients
- Wrote blog posts, social media posts, and articles covering a large scope of topics within AML/KYC Compliance
- Participated in the creation of global Sales and Marketing strategies to enter new markets including Latin America, Africa, and Europe
- Created the new compliance platform’s marketing materials utilizing skills in graphic and web design
Global Marketing Intern
Wealthy Life, Inc
05.2020 - 08.2020
- App strategy for Credit Stacker named "best solution in the world for reducing poverty" by JP Morgan
- Project Lead and supervisor for 70 interns, involved developing detailed project plans with ongoing check-ins to ensure accountability and timely work submission
- Utilized graphic and web design skills for the founder’s book History of the Black Dollar and social initiative Black Tech
Account Manager
Vantage Global
05.2019 - 01.2020
- Performed B2C sales for various Fortune 500 clients, maintaining a high level of customer service to increase overall sales
- Recruited and lead candidates to form my own sales team
- Leadership skills involved strategically delegating daily activities, monitoring output, and rewarding positive contributions
- Maintained effective customer service by responding to service requests quickly to increase overall sales
Education
University of Maryland, College Park
College Park, MD05-2021
Cole Gordon's Remote Closing Academy
01-2023
Institute For Integrative Nutrition
11-2022
Skills
Proficient in MS Office (Word, Excel, PowerPoint) Outlook, Salesforce, G Suite, Adobe, Tableau, SPSS, SQL
Skilled in Team Leadership, Effective Communication, Analytical Thinking, Market Research, Social Media Marketing, Sales
Up-selling and cross-selling techniques
Relationship cultivation and retention
Team leadership and collaboration
Account management
Direct sales
Conflict resolution skills
Lead qualification
Salesforce
Follow-up skills
CRM software
Timeline
Appointment Setter
Book More Brides
04.2023 - 09.2024
Client Relationship Manager
Truth Technologies
11.2021 - 11.2022
Global Marketing Intern
Wealthy Life, Inc
05.2020 - 08.2020
Account Manager
Vantage Global
05.2019 - 01.2020
University of Maryland, College Park
Cole Gordon's Remote Closing Academy
Institute For Integrative Nutrition
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