Yvette Lavin

• Managed executive schedules, prioritizing meetings and appointments for maximum efficiency.
• Program Designated Signature Officer (PDSO) on SEVIS- International Students
• International team collaborations
• C-Level Executive Assistant
• Assisted in strategic planning initiatives, providing administrative support for project execution.
• Maintained confidentiality of sensitive information while handling complex inquiries and requests.
• Coordinated travel arrangements by booking airfare, hotel, and ground transportation.
• Anticipated potential challenges in daily operations and devised appropriate solutions to maintain uninterrupted workflow in the executive office.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Worked with senior management to initiate new projects and assist in various processes.
• Volunteered to help with special projects of varying degrees of complexity.
• Led cross-functional teams to enhance operational efficiency and streamline processes.
• Manage business filings and renewal submissions
• Manage SBWIB Contract and compliance
• ATI point of contact for across both campuses and ATI Account
• Manage vendor relationships, negotiating contracts to optimize costs and services.
• Manage business invoices and approval for payment
• Provided information and coordinated referrals for available programs.
• Evaluated the effectiveness of student support programs by analyzing data and making recommendations for improvement based on findings.
• Increased student satisfaction by addressing individual concerns and facilitating access to necessary resources.
• Mentored incoming Student Services Coordinators, sharing valuable insights gained from years of experience in the field.
• Increased student satisfaction by implementing an efficient communication system for timely responses to inquiries and concerns.
• Facilitated conflict resolution between students and staff fostering communication
• Mentored junior staff on best practices for student engagement and service delivery.
• Manage compliance and submission of all state and regulatory submissions, BPPE, BVNPT, ACCET, business operation city renewals, Crime Statistics data report, Veterans Affairs, SEVIS
• Handled confidential and sensitive information with discretion and tact.
• Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
• Served as a liaison between departments to facilitate effective communication throughout the company.
• Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
• Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
• Collaborated on special projects to improve overall business operations within the organization efficiently.
• Enabled timely project completion by coordinating resources and timelines across multiple departments.
• Manage ATI Live Review coordination and schedule
• Manage student VATI Progression
  

• Handled confidential and sensitive information with discretion and tact.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Contributed to smooth business operations by planning and organizing meetings and conferences.
• Coordinated travel arrangements by booking airfare, hotel, and ground transportation.
• Assisted with internal and external audits to confirm compliance
• Collaborated with internal and external stakeholders, auditors and legal counsel to ensure alignment with applicable laws and regulations.
• Research evidence to support proposal feasibility studies and self studies submissions
• Streamlined operations and prioritized tasks, allowing CEO to increase productivity.
• Volunteered to help with special projects of varying degrees of complexity.
• Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
• Used QuickBooks to produce monthly invoices, reports, and other expenditures
• Prioritized project-related tasks to efficiently complete essential tasks.
• Prepared and maintained document inventory for core dossier preparation.
• Prepared and submitted regulatory file applications and supporting documentation.
• Worked creatively and analytically in problem-solving environment, internally and with clients.

• Manage the day to day operations of the School of Nursing Undergraduate and Graduate Programs
• Supervisor to program Nursing Coordinator, oversee productivity, organize workflow and ensure understanding of responsibilities, setting goals and expectations, ensure to provide updates form leadership or internal changes and coordinate adequate training for staff
• Collaborate with Program Director of Nursing and development of the program operations
• Oversaw nursing operations to ensure compliance with regulatory and accrediting agencies
• Manage new student orientation,
• Manage quarterly reports, end of year reports, review and asses department processes and procedures and initiate resolution solutions for student retention and student experience
• Collaboration with Registrar, Financial Aid, and Director of Student Services for student progress, support and compliance
• Develop and create MSN quarter schedule, and faculty work loads
• Ensure preceptor contracts are successfully complete, Core Elms monitoring, schedule and oversee faculty training in processes and procedures
• Provide student orientation in Complio database upload and clinical/preceptor requirements for MSN, BSN, RN-BSN
• Support adult learners in Undergraduate and Graduate nursing students, reciprocity and international students
• Monitoring and maintaining compliance for all student immunization/clinical records, department regulatory requirements
• Process enrollment verification, transcript requests and collect verification of job placement for BPPE Reporting
• Create and distribute faculty quarterly work loads and submit to payroll and leadership
• Asses, create and implement effective processes in accordance to all regulatory requirements
• Facilitate and coordinate faculty training/development activities
• Manage external partnerships with affiliates, clinical partnerships and advisory members
• Initiated training needs for faculty, administration, and students in ATI Product utilization and implementation to improve learning outcomes and preparedness for the NCLEX Licensure Exam
• Review and re-negotiate details upon renewal of contracts/agreements
• Provided emotional support to students and families.
• Monitor and initiate interventions for at-risk students, or early intervention support
• Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.

Achievements

• Initiated the negation of 3rd party contract saving students $300.00 out of pocket costs
• Developed a cross departmental process addressing the issues I Identified in the areas student product accessibility that is a requirement of program and the out of pocket costs for all School of Nursing Students. Required an in-depth assignment, develop multiple processes to meet the needs for each program and/or type of student, and coordination of implementation plan of action
• Initiative and coordinate faculty training in ATI products implementation in courses

• Provide administrative support to the Regional Academic Dean of Nursing for the Vocational Nursing program, LPN Program and Associate Degree in Nursing program in Los Angeles, Ontario, and Phoenix campuses
• Lead department of implementation of newly approved Undergraduate Nursing program launch, point of contact for multi-departmental support and information
• Collaborated with cross-functional teams to achieve project objectives within tight timelines.
• Ensured compliance with company policies by maintaining up-to-date knowledge of regulations and conducting regular audits of procedures.
• Increased staff morale, planning team-building activities that fostered positive work environment.
• Enhanced team communication by organizing weekly meetings and setting clear agendas.
• Conducted research for special projects, providing valuable insights that informed decision-making.
• Assisted in preparation of presentation materials, contributing to successful client meetings and proposals.
• Managed supervisor itinerary and appointments and streamlined scheduling procedures.
• Implemented project management techniques to overcome obstacles and increase team productivity.
• Developed training materials and conducted orientations for new administrative staff members.
• Oversaw daily operations of the administrative office, ensuring seamless workflow and support services.
• Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
• Assisted in the recruitment process by screening resumes, scheduling interviews, and facilitating onboarding activities for new hires.
• Enhanced communication between departments with timely and accurate preparation of reports and documents.
• Collaborated closely with department heads for strategic planning purposes while ensuring their alignment with overall organizational goals.
• Supported project management efforts by tracking deadlines, maintaining documentation, and communicating progress updates to stakeholders.
• Development and maintain genuine and sustainable relationships with institutional and business partners, regulatory and accrediting agencies, affiliates and Advisory members
• Student support to all Undergraduate Nursing Students
• Create and provide quarterly schedules to students and administration departments
• Managed the day-to-day operations of department and program
• Appointed the regional program liaison for the Vocational Nursing and Associate Degree in Nursing programs across multiple campuses.
• Quality and compliance of all nursing faculty and staff electronic and physical files for Los Angeles and Phoenix Nursing campuses.
• Create and maintain student files for Associate Degree in Nursing program and LPN Program (AZ campus)
• Schedule new student program interviews with program directors for all nursing programs across all campuses.
• Present new student orientation for all ADN students and LPN/LVN students
• Interdepartmental support to Admissions, Registrar and Accounting departments for student compliance and good standing status
• Provide ongoing direct support to all faculty with instructor resources access, software access, professional development activities
• Manage Academic Dean's calendar and schedule and in attendance
• Provide input and resolutions on a variety of topics and issues
• Monitor and track Student Academic Progress (SAP), meet with at risk students, provide guidance and collaboration with instructors to create action plan to improve academic success, coordinate tutoring services
• Maintain exceptional records of student communication in Student Information Systems (SIS) and documentation
• Create and maintain inventory of all departmental material's and supplies, and create purchases orders when necessary and in budget
• Record tracking and monitoring nursing student COVID exposure/positive case database, send letter detailing COVID policy and procedures to return to collect any necessary documentation
• Provide support and guidance to the Arizona LPN students, director and staff
• Review Canvas blueprint and Course outline prior to publishing
• Gatekeeper for Regional Academic Dean and Director of Nursing
• Personally requested by Campus President to support and assisting with major Operational Projects
• Create annual master ADN schedule for each cohort
• Coordinate and schedule clinical rotations and student and faculty facility orientation
• Clinical Coordinator- direct contact for clinical facilities, maintain EDP-P-18 and Affiliation Agreements
• Certified ATI proctor, knowledgeable in products
• Compile, transcribe and distribute of minutes for Nursing Department and Operations Meetings across three campuses
• Nursing Department regulatory coordinator for ACCSC, BVNPT, BRN, audits, site visits and more
• Facilitate and Coordinate Faculty Development day(s)- faculty relations, team building activities. program development collaborations and other activities that are related to the development of the program
• Knowledgeable in AZBN Rules, BVNPT, CA-BRN, ACCSC Regulations
• Have the ability to learn and effectively communicate new regulatory processes
• Regularly recommend by Leadership or Department to serve as Project Coordinator on institutional and department regulatory projects
• Comfortable in a leadership role, and nurture the best out of each individual on the team

Achievements

• Offered to learn the AZBN state requirement codes and process for final approval of LPN program submission
• Successfully managed the project for LPN Program AZBN approval- AZBN Approved was granted

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• Liaison between Birth Mother and Adoptive Family- request and/or process birth mother updates per adoption agreement
• Birth Mother medical records request and evaluation.- provide Medical's summary to Legal and Birth Mother Coordinator
• Maintain high level of confidentiality
• Ability to maintain calm under high stress and emotional situations
• Print Adoptive Parent profiles
• Professionally engage with Judges, attorneys, federal agencies, and others
• Answers overflow incoming calls
• Create Birth Mother paperwork packets for adoption Birth Mother
• Medical document review and summary for adoptive families
• Update Agiline Feature Family Request
• Prepare and package Birth Mother Packet to be sent
• Assistant in Birth Mother services- such as ordering food, providing shelter, transportation and other assistance as allowed per state laws
• Process declined Birth Mother packets
• Tally Adoptive Parent profile in Agiline
• Social Media updates (Facebook & Instagram)
• Collaborate with legal team- Process and review Adoption Details to legal parties and adoptive families
• Audit and Maintain all Adopting Parent to files- up to take documents required per state requirements and company policy
• Manage all post finalization request
• Acquired skills required in a law center surrounded with sensitive information, attention to detail, privacy and high emotions on all scales- highly detailed, documentation is key to overall function and quality care, screening all calls, handle emotionally sensitive calls while staying professional and adapting approach according to type , communicating with attorneys and legal entities across the United States
• Process Adopting Parent packet requests
• Contact families for birth mother updates per agreement
• Process Birth Mother updates timely
• Outreach- mail Birth Mother material, Outbound calls to hospitals, woman shelters, clinic to spread awareness and education
• Acquired Marketing/Outreach leads- send information on services/ resources, Adoption education and information presentations to hospital staff, clinics, high schools, churches etc
• Process Insurance verification requests and notify Specialist of Birth Mother coverage
• Medical Invoices- review, confirm and request payment from Adopting family
• Electronic filing HS & FBI processing
• Processing BabyBorns
• Processing Disruptions
• Processing Matches
• Processing Inactives
• Manage and maintain accuracy of all files
• Manage all Inactives- issue 30 day notice, make sure all checks/ documents are received prior to reactivation of services
• Process Reactivation for Adopting Family
• Policy and Procedures are upheld in day to day responsibilities and guidance.

• Monitor 90 nursing student program retention and compliance
• Daily student engagement
• Schedule student make up exams and remediation
• Arrange student campus engagement events
• Input daily attendance records
• Create daily attendance rosters
• Contact student on absences/attendance policy review
• Take VN Faculty meeting minutes
• Student Academic Progress Report ADP payroll for VN department -manual entries in
• ADP system- confirm faculty time sheet hours- submit to payroll
• HR for processing- distribute paychecks, submit vacation request and schedule coverage
• Proctor/ administrator make up exams Schedule those in violation of policy with DON
• Input make up hours for Clinical & Theory Student compliance meetings
• Schedule FBI LiveScan Verify student hours for graduation
• Prepare and review BVNPT paperwork Create and maintain VN student files
• Coordinates monthly nursing department meetings
• Input student grades in the Student Information System
• Process Transcripts request
• Process LOA, withdraws, and re-enrollments

• Answered heavy volume multi phone line average call volume 80+ calls a day
• Assist Director of Education with reaccreditation of the Vocational Nursing program
• Scheduled student remediation for clinical and theory
• Was a Certified Pearson VUE and Prometric Test Administrator
• Student Orientation Presentation/Day for new LVN students- Speaker to classes of 35/40, Read andexplain the Enrollment Contract and details included, Student Handbook policy and procedures, Issue
• Student ID's, supply disbursement, answer questions, introduce administration for LVN program, etc
• Sallie Mae Loan and FAFSA experience
• Manage CEO calendar and reminders
• Daily motoring of 120 nursing students for retention and program success
• Expert user & trainer in proprietary system
• Maintained and update all LVN and Occupational Therapy student health information- email studentday notice prior to expiration, follow up, obtain documentation, student compliance
• Process new student enrollments, dismissals, withdrawals and re-enrollments
• Manage rosters of student attendance-Input and call absentee students, notify students of attendancepolicy and remediation process
• Process background checks via American DataBank on all faculty and Nursing/Allied Health student's
• Bursar/Student Account-Manage and maintain student account, receive payments from student schooland apply to account, Issue payment reminders via email/ phone, create new or modify payment planoptions for students
• Advocate for student success and experience
• Report directly to institutional CEO, CFO
• Assist Human Resources - Input new hire data into system,file paperwork and distribute materials needed, campus tour
• Create/update profiles in campus systemfaculty clearance level, collect requireddocuments and accuracy of new hirepacket
• Process termination/exit paperwork of an employee and collection of school property
• Manage Student Academic Progress Report- compliance and high risk student
• NCLEX presentation- licensure forms, collect passport pictures, live scan fees
• Assist in graduation ceremony event
• Post graduation following up- events, continue education, reviews, testimonials etc
• Assist is organizing and encourage student participation for Community events such as Red Cross
• Habitat for Humanity, Second Harvest Food bank, Military care packages etc
• Enrollment, Re- enrollment, dismissals and Audit contract processing
• Clinical- Sending all required documents to facility
• Clinical Remediation- Scheduled student clinical remediation following policy such as specialty,attendance policy, facility orientation completed, within a lotted timeframe according to the policy andprocedures
• Maintain accuracy and updated list of student facility orientation and paperwork
• Organize and create Immunization schedule for all student cohorts per policy and facility requirements,communicate and confirm proposed schedule with program Director, inform/ remind instructors inadvance and send reminders to students, issue referrals for chest x rays, titers and waivers as needed
• Scheduled BLS Certification training for cohorts
• Policy development- Proposed a policy to CEO and Director that can assist with student remediation
• Was approved and implemented for Vocational Nursing Student's
• Saw a problem, find a solution- Was given the approval to move forward with many ideas that wouldenhanced the overall experience and student success
• Student reviews on BVNPT website and student survey- I was recognized several times on BVNPTreview board and end of term survey by students that said I was helpful, followed up with them, caredand listened when they needed and do everything I can to help them succeed
• Developed genuine relationships with students beyond graduation
• Experience with Virtual ATI- Proctor exams, register students and Nursing faculty with account andassign course,provide student exam codes, ATI Administrator, handled faculty/ student issues with VATIrepresentative until resolved
• Achievements
• Voted Employee of the Month twice
• Often recognized by students in end of term evaluation
• Multiple positive BVNPT students reviews on site

• Answered phones
• Data entry of new leads
• Organized and prepared student openhouse
• Confirmed meetings for admissionrepresentatives
• Assisted Campus Presidento

• Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
• Consistently provided friendly service to promote better customer engagement.
• Maintained clean, organized workspace according to operational standards.
• Handled cash and processed payments, sorting bills, and maintaining records of transactions.
• Answer incoming customer service calls
• Follow Open and Closing procedures for Box Office and Concession
• Participate in organizing and promoting movie promotions
• Conduct routine theatre maintenance checklist
• Backup projectionist
• Supported team members with various needs depending on customer influx and demand.
• Taught basics of snack bar operations to new employees, building individual confidence in performance of duties.
• Immediately informed supervisors when equipment was not functioning properly to promote quick issue resolution.
• Established rapport with new and recurring customers, remembering specific requests and providing specialty concessions for individuals.
• Kept drawer balanced by accurately processing cash, credit and debit payments.
• Replenished serving stations with fresh food and cleaned up spills.
• Responded to customer complaints to help resolve issues.
• Maintained membership database, ensuring that all information was current and accurate.
• Scheduled and assigned daily work and activities for team members.
• Actively engaged clients upon entrance with pleasant greeting.
• Provided exceptional customer service to promote positive movie-going experience.
• Performed routine inspections of theater to identify safety hazards.