Overview
Work History
Education
Skills
Timeline
Generic

Yvette Lawler

Austell,GA

Overview

2025
2025
years of professional experience

Work History

SPOC

Regions Mortgage
Hattiesburg, MS
03.2023 - 10.2024
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Senior Internal Auditor

Hard Rock Hotel and Casino Biloxi
Biloxi, MS
09.2021 - 03.2023
  • Reviewed complex audit plans and risk assessment to identify potential areas of financial exposure.
  • Evaluated internal controls, policies, and procedures for compliance with company standards and government regulations.
  • Performed walkthroughs and tests of internal control systems to ensure accuracy and completeness of information reported.
  • Drafted audit reports outlining findings and recommending corrective action plans.
  • Monitored status of identified issues, ensuring timely completion of corrective actions taken by management.
  • Assisted external auditors during the annual financial statement audit process.
  • Prepared regular reports summarizing audit progress for senior management review.
  • Drafted audit reports to display findings.
  • Assessed potential risks, evaluated controls and conducted compliance testing.
  • Collaborated with management to address all major risks.
  • Performed testing of internal controls based upon strict regulations.

Revenue Audit Manager

Hard Rock Hotel and Casino Biloxi
Biloxi, MS
04.2014 - 09.2021
  • Provided technical guidance to staff on the application of internal control procedures related to revenue recognition.
  • Performed reconciliations between subledger accounts and general ledger accounts as part of the monthly close process.
  • Assisted with the preparation of monthly financial statements including balance sheet, income statement, cash flow statement.
  • Collaborated with external auditors during annual audits of financial statements by providing necessary documents and information requested by auditors.
  • Initiated investigations into any suspected discrepancies found in financial data or documents reviewed during an audit process.
  • Provided training sessions on proper accounting methods related to revenues for employees within the organization.
  • Assessed existing policies and procedures pertaining to revenue cycle activities for effectiveness and efficiency.
  • Evaluated internal controls over revenue activities on a regular basis for adequacy and accuracy.
  • Ensured accurate recording of all transactions impacting company's revenues according to relevant regulations.
  • Identified areas of risk in revenue operations and developed strategies to mitigate potential losses.
  • Directed completion of planned audits, assessed records and procedures for accuracy to accomplish objectives and appraised policies and plans under audit review.
  • Gathered banking transactions via statements, recorded activity in Excel format and reconciled balances.
  • Posted financial data in Excel spreadsheets and managed inventory.

Assist Cage Shift Manger

Hard Rock Hotel and Casino Biloxi
Biloxi, MS
06.2007 - 04.2014
  • Managed and supervised all cage personnel, ensuring compliance with gaming regulations.
  • Maintained accurate records of transactions, including cashiering activities, jackpots paid out, and chips redeemed.
  • Processed large amounts of currency using currency counting machines in a timely manner.
  • Provided customer service to patrons by resolving disputes involving money or chips.
  • Assisted customers with exchanging foreign currencies into U.S. dollars or casino chips.
  • Performed end-of-shift reconciliations on all cashier drawers and ensured that they balanced accurately.
  • Verified customer identification documents prior to processing any monetary transaction.
  • Resolved customer issues promptly and professionally while adhering to company policies and procedures.
  • Ensured that all employees were properly trained in accordance with gaming regulations and company policies.
  • Oversaw the opening and closing process of the cage during each shift, verifying proper documentation is completed per policy standards.
  • Organized special events such as tournaments, promotions, drawings. according to established guidelines set forth by management.
  • Implemented new strategies for improving efficiency within the department in order to reduce costs associated with labor hours worked.
  • Consistently provided excellent customer service which included answering questions about games offered at the casino as well as assisting with general inquiries regarding hotel accommodations or other services available at the property.
  • Created reports detailing daily activity within the cage area which were then submitted to upper management for review.
  • Coordinated employee work schedules to provide adequate coverage for guest services.

Senior Cage Cashier

Isle of Capri Casino
Biloxi, MS
01.2006 - 06.2007
  • Greeted customers and answered inquiries regarding services.
  • Verified customer identification to ensure compliance with gaming regulations.
  • Processed payments for chips, tokens, and cash transactions.
  • Maintained accurate records of cage transactions and balances.
  • Performed daily balancing activities including count-downs, verifications, and reconciliations.
  • Assisted other departments with special projects as needed.
  • Balanced currency, coin and voucher inventories regularly throughout shift.
  • Issued change funds for table games employees during their shifts.
  • Prepared bank deposits according to company policies and procedures.
  • Received large amounts of cash from customers for conversion into chips or tokens.
  • Organized paperwork and completed reports accurately within specified deadlines.
  • Performed opening and closing duties such as counting money drawers and verifying floats.
  • Followed strict security protocols when handling large sums of money.
  • Reconciled accounts using computer software programs such as Excel or QuickBooks.

Main Banker

Casino Magic Biloxi
Biloxi, MS
04.1996 - 08.2005
  • Balanced cash drawers and reconciled discrepancies between physical cash and computer records.
  • Verified customer identification when cashing checks, exchanging currency, or accepting deposits.
  • Performed daily teller duties such as counting money, balancing registers, and processing financial transactions.
  • Identified suspicious activities or potential fraudulent behavior reported to branch manager immediately.
  • Performed maintenance tasks such as cleaning counters, stocking supplies.
  • Took on additional shifts during busy periods to minimize staffing shortages.

Casino Housekeeper

Casino Magic
Biloxi, MS
07.1993 - 01.1994
  • Swept, mopped, and vacuumed floors in casino areas.
  • Cleaned bathrooms including toilets, sinks, showers, and bathtubs.
  • Sanitized surfaces using appropriate chemicals according to safety protocols.
  • Performed deep cleans of carpets throughout the casino area.

Keno Shift Supervisor

Casino Magic
Biloxi, MS

Education

High School Diploma -

Ocean Springs High School
Ocean Springs, MS
06-1993

Skills

  • Problem-Solving
  • Active Listening
  • Networking
  • Google Drive
  • Task Prioritization
  • Research
  • Organization and Time Management
  • Verbal Communication
  • Microsoft Word
  • Basic functions in Excel
  • Excel formulas

Timeline

SPOC

Regions Mortgage
03.2023 - 10.2024

Senior Internal Auditor

Hard Rock Hotel and Casino Biloxi
09.2021 - 03.2023

Revenue Audit Manager

Hard Rock Hotel and Casino Biloxi
04.2014 - 09.2021

Assist Cage Shift Manger

Hard Rock Hotel and Casino Biloxi
06.2007 - 04.2014

Senior Cage Cashier

Isle of Capri Casino
01.2006 - 06.2007

Main Banker

Casino Magic Biloxi
04.1996 - 08.2005

Casino Housekeeper

Casino Magic
07.1993 - 01.1994

Keno Shift Supervisor

Casino Magic

High School Diploma -

Ocean Springs High School

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