Yvette Leal
Houston
Summary
Successful at fostering collaboration and communication between employees, managers and union representatives. Able to build consensus and smooth relations for efficient negotiations. Persuasive and diplomatic leader with charming and amiable nature.
Demonstrated ability to complete tasks accurately despite interruptions and competing demands.
Dependable, hard-working with over 7 years of experience.
Skilled Laborer able to thrive independently or as a team member. Proactive in creating a safe and productive environment.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Express Employment Professionals
Houston
10.2022 - Current
- Fema Representative
- Answer phone call
- Banking/Routing information
- Handle personal information such DOB SS, home addresses
- Spoke with people from all over the world
- Specialized in help getting all the correct information from people
- Assisted customers with inquiries and product information.
- Resolved customer complaints through effective communication and problem-solving.
- Maintained accurate records of customer interactions and transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Union Steward/Union Laborer
UPS
Houston
07.2012 - 08.2022
- Focused and team-oriented with great skills of knowing zip-codes throughout the Houston area Experienced in working with others until the jobs is done and capable of multitasking on such as working in different ares of the building an in office to get paperwork done . Considered dedicated, responsible and highly communicative.
- Trained in how to complete skilled job tasks such as working safely an efficiently to get product out on-time.
- Attended all safety trainings offered by employer to improve overall knowledge of safety measures and recognize areas requiring improvement.
- Used organizational skills to meet productivity requirements.
- Removed waste and trash from job sites before, during and after shift completion to keep work areas clean and organized.
- Worked with students one-on-one to boost skills in weak areas and help grasp new concepts.
- Cross-trained new employees by explaining rules, procedures and job responsibilities.
- Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve employee satisfaction.
- Researched disciplinary and grievance issues and recommended optimal courses of action.
Skills
- Union consultation
- Management collaboration
- Training leadership
- Grievance management
- Public speaking
- Health assessments
- Team collaboration
- Materials handling
- Safety behaviors expertise
- Establishing goals and setting priorities
- Leadership
- Strong work ethic
- Friendly and hardworking
- Safety understanding
- Good at following instructions
- Customer service
- Conflict resolution
- Data entry
- Multicultural awareness
- Safety compliance
- Brand representation
- Multi-task management
Timeline
Customer Service Representative
Express Employment Professionals
10.2022 - Current
Union Steward/Union Laborer
UPS
07.2012 - 08.2022