Yvette Lindsay
Naugatuck
Summary
To obtain full-time employment where I can utilize my 2+ years of customer service experience.
Overview
19
19
years of professional experience
Work History
PCA
Allied Community Health
05.2014 - Current
- Performing household tasks
- Providing instructive assistance
- Meal preparation
- Routine household chores
- Providing supportive companionship.
Retail Banker
M&T BANK
01.2023 - 05.2023
- Identify and/or address customer needs by using appropriate needs identification methods, providing information or completing a service transaction in response to incoming questions regarding Bank products and/or services.
- Identify opportunities to suggest alternative Bank products or services to better suit the needs of customers while contributing to customer retention and expanding their overall relationship with the Bank.
- Research customer complaints or problems related to their accounts or Bank services and resolve them in a timely and accurate manner; escalate complex problems as appropriate to ensure their resolution.
- Take ownership of the customer issue until resolution or escalation and follow-up with the customer once servicing is complete to ensure their immediate needs and expectations have been met.
- Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
- Promote an environment that supports diversity and reflects the M&T Bank brand.
Custodian
City of Bridgeport
08.2016 - 09.2021
- Sweep, scrub, wax floors; vacuum and clean rugs and carpets; clean restrooms; empty and clean waste receptacles.
- Wash and dust windows, walls, and blinds.
- Perform minor maintenance and repairs on equipment or buildings such as replacing light bulbs, fixing doors, or minor painting.
- Unlock and lock entrances to buildings; check buildings for security.
- Inspect buildings for safety, fire, and sanitary hazards.
- Operate a variety of electrical cleaning equipment; maintain and order custodial equipment and supplies.
- Perform various tasks in moving or rearranging furniture, desks and other equipment; set up room for meetings.
- Answer general questions from the public and City staff.
- May assist in training less experienced staff.
- Perform related duties as required.
Customer Service Representative
Health Net
Shelton
11.2006 - 07.2007
- Assisted customers with inquiries about health insurance plans and benefits.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Educated clients on policy details and coverage options to enhance understanding.
- Collaborated with team members to improve service delivery processes and workflows.
- Ensured compliance with company policies during all customer interactions and transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA06-2007
Some College (No Degree) -
Eastern Gateway Community College
Steubenville, OHSkills
- Meal preparation
- Instructive assistance
- Customer retention
- Complaint resolution
- Risk identification
- Relationship management
Timeline
Retail Banker
M&T BANK
01.2023 - 05.2023
Custodian
City of Bridgeport
08.2016 - 09.2021
PCA
Allied Community Health
05.2014 - Current
Customer Service Representative
Health Net
11.2006 - 07.2007
High School Diploma -
Penn Foster Career School
Some College (No Degree) -
Eastern Gateway Community College
Similar Profiles
Theresa CopelandTheresa Copeland
NURSING SCHEDULING COORDINATOR at ALLIED COMMUNITY HEALTH RESOURCESNURSING SCHEDULING COORDINATOR at ALLIED COMMUNITY HEALTH RESOURCES
Paula GlancyPaula Glancy
Locum Senior Occupational Therapist at NT Health / CC MedicalLocum Senior Occupational Therapist at NT Health / CC Medical
Bansi MehtaBansi Mehta
Case Manager and Allied Health Assistant at Hope & Care Community Services, Allied Health AssistanceCase Manager and Allied Health Assistant at Hope & Care Community Services, Allied Health Assistance
Barbara WhitakerBarbara Whitaker
Owner/Manager at Whitaker Homemaker and Companion Services, LLCOwner/Manager at Whitaker Homemaker and Companion Services, LLC
Riley BestRiley Best
Fountian at Friendlys Family ResturantFountian at Friendlys Family Resturant