Summary
Overview
Work History
Education
Skills
References
Leadership Experience
Communication Skills
Timeline
Generic

Yvette Longoria-Sanchez

Corpus Christi

Summary

Seasoned Operations Manager with background in streamlining business processes to improve efficiency and profitability. Skilled at managing teams, reducing operational costs, and implementing strategic business plans. Strengths include leadership, problem-solving skills, and ability to make impactful decisions that drive company growth.

Overview

27
27
years of professional experience

Work History

Operations Manager

Alorica Customer Care Inc.
Corpus Christi
09.2012 - Current

Team Manager/Supervisor

APAC Customer Services
11.2000 - 09.2012

Customer Service Associate

APAC Customer Services
10.1998 - 11.2000

Education

Management: General Specialization (MGEN.AAS) - Business Administration And Management

Del Mar College
Corpus Christi, TX
08-2026

Skills

  • Excellent communication and interpersonal skills
  • Decision making
  • Adaptability
  • Problem solving
  • Time management
  • Budget management
  • Analytical reasoning
  • Project management
  • Team leadership
  • Employee training
  • Performance analysis
  • Strategy implementation
  • Data-driven decision making
  • Conflict resolution
  • Relationship building
  • Customer relationship management
  • Employee relations and conflict resolution
  • Business planning
  • Cross-functional collaboration
  • Interpersonal communication
  • Staff development
  • Case management
  • Assignment delegation
  • Troubleshooting and problem solving
  • Communication improvements
  • Staff retention
  • Goal setting
  • Startup turnaround strategies
  • Quality assurance and control
  • Goal attainment
  • Process flows

References

Available upon request.

Leadership Experience

Successfully led my program to exceed client goals while maintaining excellent customer satisfaction survey scores.

Communication Skills

  • Led team meetings with clear and concise agenda
  • Facilitated open and productive discussions with client on a weekly basis
  • Composed professional emails and reports with attention to detail
  • Drafted concise and accurate documentation
  • Provided constructive feedback to team members
  • Actively engaged in discussions to fully understand different perspectives
  • Successfully managed stakeholder expectations through clear communication
  • Adapted communication style to suit different audiences
  • Demonstrated empathy and understanding in interactions

Timeline

Operations Manager

Alorica Customer Care Inc.
09.2012 - Current

Team Manager/Supervisor

APAC Customer Services
11.2000 - 09.2012

Customer Service Associate

APAC Customer Services
10.1998 - 11.2000

Management: General Specialization (MGEN.AAS) - Business Administration And Management

Del Mar College
Yvette Longoria-Sanchez