Yvette Lozano
Cedar Hill
Summary
Talented Instructor effectively facilitates learning for students of all ages by providing engaging, relevant instruction. Adapt teaching methods and instructional materials based on varying needs, abilities and interests of students. Proficient in crafting lesson plans with clear objectives easily communicated to students.
Overview
13
13
years of professional experience
Work History
EDS- CS Escalation Desk Specialist
Americor Funding LLC
Irvine
09.2023 - Current
- Collaborated with teams to streamline loan processing and documentation.
- Analyzed client data to ensure compliance with regulatory.
- Helps agent de escalate the issue to better serve the client.
- Helps clients understand how the program works.
- Makes deposits or plan changes.
- Helps the client Understand the settlements.
Lash Instructor
Dallas Lash Academy
06.2021 - Current
- Increased student participation via engaging lectures and assignments.
- Promoted classroom safety, collaboration and best practices.
- Managed over 45 Students per day online, hybrid or in person
- Oversaw curriculum development and implementation in alignment with best practices.
- Improved student performance by defining clear goals and communicating performance metrics.
Lash Technician
Dallas Lash Lounge
10.2014 - 06.2019
- Increased drama of looks by completing lash lifts and tints for clients.
- Increased Sales by 10%
- Followed correct processes to apply lash extensions to clients' natural lashes.
- Answered phone calls and emails to schedule client appointments.
- Taught clients how best to care for lash extensions and prevent problems.
- Addressed client questions, concerns and requests directly for maximum satisfaction
- Trained salon staff in traditional and innovative Lash techniques and salon management
- Used social media platforms to promote salon and services.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
Representative
Call Center Representative
04.2015 - 06.2015
- Learned and utilized upselling techniques to encourage customers to make additional purchases and increase sales.
- Researched relevant resources to assist members, identified member representation needs and troubleshot next steps to provide optimal support for member.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
Cashier/Sales Associate Specialist
Sally Beauty Supply
10.2013 - 03.2014
- Presented professional image consistent with company's brand values.
- Negotiated prices, terms of sales and service agreements.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Maintained clean sales floor and straightened and faced merchandise.
Education
No Degree -
Poplar Bluff Technical Career Center
Poplar Bluff, MOHigh School Diploma -
Neelyville High School
Neelyville, MOSkills
- Client Communication
- Technical Documentation
- Process Improvement
- Problem Resolution
- Team Collaboration
- Risk Management
- Customer Support
- Stakeholder Engagement
- Quality Assurance
- Service Training
- System Optimization
- Operational Strategies
Timeline
EDS- CS Escalation Desk Specialist
Americor Funding LLC
09.2023 - Current
Lash Instructor
Dallas Lash Academy
06.2021 - Current
Representative
Call Center Representative
04.2015 - 06.2015
Lash Technician
Dallas Lash Lounge
10.2014 - 06.2019
Cashier/Sales Associate Specialist
Sally Beauty Supply
10.2013 - 03.2014
No Degree -
Poplar Bluff Technical Career Center
High School Diploma -
Neelyville High School