Yvette Luna
Murrieta,CA
Summary
With a proven track record at NewportCare Medical Group, I excel in referral coordination and salon management, blending meticulous attention to detail with outstanding patient and client care. Leveraging skills in insurance verification and effective communication, I've significantly enhanced operational efficiency and customer satisfaction, embodying teamwork and process improvement in every role.
Referral Coordination Specialist with robust experience in managing patient referrals and ensuring seamless transitions within healthcare systems. Proven ability to collaborate effectively with team members, adapt to changing needs, and drive successful outcomes. Strong skills in communication, organization, and problem-solving, consistently fostering trust and reliability. Valued for results-driven approach and exceptional interpersonal skills.
Experienced with managing patient referrals and coordinating communication between healthcare providers. Uses organizational skills to streamline referral processes and enhance patient care. Strong understanding of healthcare systems and adept at multitasking in fast-paced environments.
Knowledgeable [Desired Position] with solid background in coordinating referral processes and ensuring seamless communication between patients and healthcare providers. Demonstrated success in managing patient information and facilitating timely referrals. Proven ability to utilize organizational and multitasking skills to enhance operational efficiency.
Highly skilled and enthusiastic professional with more than [Number] years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Referral Coordinator-receptinist
NewportCare Medical Group/luna Spine Orthopaedi S
08.2016 - Current
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Scheduled appointments with specialists on behalf of clients.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Developed comprehensive knowledge of insurance requirements, advocating for patients when necessary to secure approval for needed services.
- Enhanced patient satisfaction with timely coordination of referrals and appointments.
- Kept healthcare providers informed of referral status updates, promoting optimal continuity of care throughout the referral process.
- Assisted with completion of referral forms and verified data accuracy and completion
- Facilitated referrals to other healthcare providers and resources to bridge service gaps.
- Improved departmental workflow by assisting colleagues with tasks such as appointment scheduling or insurance verification when needed.
- Contributed to practice growth by maintaining positive relationships with both patients and referring providers.
- Weighed patient need, provider availability, and insurance coverage to determine optimal scheduling.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Attended continuing education courses to stay current on referral processes and best practices.
- Coordinated with insurance companies to verify coverage, facilitating smoother patient experience.
- Improved inter-departmental collaboration by establishing effective referral protocols.
- Facilitated team-oriented approach to patient care, ensuring all stakeholders were informed about referral statuses.
- Contributed to development of referral policies and procedures, ensuring compliance with healthcare regulations.
- Promoted culture of continuous improvement by regularly reviewing and suggesting enhancements to referral process.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Beauty Salon Owner
Yvette's Hair Salon
03.2004 - 04.2010
- Developed a loyal client base by consistently delivering high-quality services and fostering positive relationships with customers.
- Implemented stringent hygiene and safety protocols to maintain a clean, safe environment for both clients and employees.
- Maintained compliance with all local, state, and federal regulations governing the operation of beauty salons to ensure continued licensure and avoid potential fines or penalties.
- Increased client satisfaction by providing personalized beauty consultations and recommending suitable products and services.
- Boosted salon revenue through effective marketing strategies, including social media promotion and targeted advertising campaigns.
- Evaluated employee performance regularly through constructive feedback sessions, promoting continuous improvement of skills and knowledge among team members.
- Trained new team members on salon procedures, product knowledge, and customer service best practices to ensure consistent quality across all services.
- Maintained accurate financial records through diligent bookkeeping practices, enabling informed decision-making regarding business operations.
- Streamlined appointment booking process with the implementation of an online scheduling system, resulting in improved customer convenience.
- Consulted with customers to assess needs and propose optimal solutions.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
Education
GED -
Centra Union Highschool
El Centro, CA06-1991
Skills
- Pre-authorizations
- Salon hygiene maintenance
- Insurance verification
- Hair styling techniques
- Medical terminology
- Multi-line phone proficiency
- Patient scheduling
- Hair straightening
- Waxing and threading
- Facial treatments
- Appointment scheduling
- Blow-drying techniques
- Hair coloring expertise
- HIPAA regulations
- Database management
- Makeup application
- Nail care services
- Physician authorizations
- Record preparation
- Hair extension services
- Healthcare systems
- Medical scheduling
- Outbound calls
- Health and safety
- Patient records oversight
- Employee training
- Physician reports
- Hygiene standards
- Diagnostic appointments
- Teamwork
- Teamwork and collaboration
- Referral tracking
- Customer service
- Problem-solving
- Appointment reminders
- Time management
- Electronic patient charts
- HIPAA guidelines
- Problem-solving abilities
- Insurance precertification processes
- Effective multitasking
- Records maintenance
- Excellent communication
- Epic systems
- Customer satisfaction
- Team collaboration
- Patient care assessment
- Process improvement
- Effective communication
- Active listening
- Health information systems
- Hair styling
- Microsoft office
- Codes compliance
- Operational management
- Risk management
- Employee recruiting
- Problem identification
- Performance monitoring
- Medicare compliance
Certification
- OSHA Certified
- CPR/AED Certification
- [State] Driver's License
- Child Development Associate (CDA) Certificate
Languages
Spanish
Full Professional
Timeline
Referral Coordinator-receptinist
NewportCare Medical Group/luna Spine Orthopaedi S
08.2016 - Current
Beauty Salon Owner
Yvette's Hair Salon
03.2004 - 04.2010
GED -
Centra Union Highschool
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