Yvette Maldonado
Shafter ,CA
Summary
Experienced Patient Access Registrar with 23 years of background in hospital and healthcare settings. Familiarity with managing patient admissions, discharges, and transfer procedures ensures smooth operations. Flexible hard worker ready to learn and contribute to team success.
Overview
23
23
years of professional experience
Work History
Patient Access Registrar
Kaweah Health Medical Center
Visalia, CA
05.2001 - Current
- Greet patients and visitors in a professional manner, providing assistance as needed.
- Ensure all patient registration forms are completed accurately and efficiently.
- Verify insurance eligibility and collect co-payments or deposits as required.
- File medical records, scan documents into the system, and maintain accurate patient information.
- Assist with scheduling appointments for patients via telephone or web portal.
- Respond to inquiries from providers regarding insurance coverage and benefits.
- Perform data entry of demographic, financial, insurance, and clinical information into the system.
- Provide support to other departments within the organization such as billing or collections when needed.
- Answer incoming calls from patients or providers in regards to registration questions or issues.
- Collaborate with other departments to ensure proper documentation was received prior to registering a patient.
- Monitored patient flow within the department and communicated any delays to management staff.
- Utilize systems such as EMR software program for entering data related to patient demographics.
- Provide clear instructions on how to complete necessary paperwork prior to procedures taking place.
- Attend Monthly meetings with team members discussing new policies and procedures related to access services.
- Prepare daily reports which included tracking of registrations, cancellations, no-shows.
- Apply HIPAA privacy and security regulations when handling patient information.
- Organize and maintain records by updating and obtaining both personal and financial information from patients.
- Register patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Obtain necessary signatures for privacy laws and consent for treatment.
- Communicate financial obligations to patients and collected fees at time of service.
- Assembled registration paperwork and placed identification bands on patient.
- Keep patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
- Handle high volume of incoming calls, providing exceptional customer service to patients and families.
- Communicate with patients with compassion while keeping medical information private.
- Utilize hospital systems to update patient records, ensuring accuracy and completeness.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
Education
Certificate of Completion - Medical And Administrative Assistant
Golden State Business College
Visalia, CA05-2001
High School Diploma -
Delano High School
Delano06-1992
Skills
- Information Collection
- Medical Terminology
- EMR
- Patient Registration
- Strong Organization
- HIPAA Compliance
- Fee Collection
- Appointment Scheduling
- Insurance Verification
- Medical terminology proficiency
- Eligibility Determination
- Multitasking and Organization
- Customer Service
- Financial Procedures Adherence
- Quality Assurance
- Patient Education
- Problem-Solving
- Work Quality Evaluation
- Registration and Admissions
- Insurance company knowledgeable
- System Updating
- Money Handling
- Phone and Email Etiquette
- Payment Processing
Languages
Spanish
Professional
References
References available upon request.
Timeline
Patient Access Registrar
Kaweah Health Medical Center
05.2001 - Current
Certificate of Completion - Medical And Administrative Assistant
Golden State Business College
High School Diploma -
Delano High School
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