YVETTE MANIRAKIZA
Chicago,IL
Summary
Dedicated professional with a strong background in customer service and housekeeping at KIRIRI GARDEN HOTEL. Proven ability to enhance guest satisfaction through meticulous cleaning and effective communication. Skilled in maintaining high standards of cleanliness and fostering positive client relationships, ensuring a welcoming environment for all guests.
Diligent with solid background in maintaining high standards of cleanliness and organization. Proven ability to contribute effectively to team efforts while ensuring guest satisfaction through attention to detail. Demonstrated strong work ethic and reliability in performing daily tasks efficiently.
Service-oriented Housekeeping Room Attendant manages multiple, concurrent tasks in fast-paced environments. Friendly with strong interpersonal skills across all levels of an organization. Offering a strong work ethic and dedication to achieving results.
Overview
13
13
years of professional experience
Work History
Housekeeping Room Attendant
KIRIRI GARDEN HOTEL
07.2017 - 04.2023
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Sales Agent
GDP WHOLE SALES
01.2010 - 04.2016
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of [Type] products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
Education
No Degree - TAILORING
FOIYE DRESS MAKING INST
BUJUMBURA,BURUNDI11-2009
High School Diploma -
ECOTEK HIGH SCHOOL
BUJUMBURA,BURUNDI11-2008
Skills
- Customer service
- Cleaning bathrooms
- Guest relations
- Vacuuming and sweeping
- Customer service-focused
- Sorting and washing laundry
- Folding clean laundry
- Window cleaning
Languages
French
Native or Bilingual
Swahili
Native or Bilingual
KIRUNDI
Native or Bilingual
English
Limited Working
Timeline
Housekeeping Room Attendant
KIRIRI GARDEN HOTEL
07.2017 - 04.2023
Sales Agent
GDP WHOLE SALES
01.2010 - 04.2016
No Degree - TAILORING
FOIYE DRESS MAKING INST
High School Diploma -
ECOTEK HIGH SCHOOL
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