Yvette Marquez
Arlington,TX
Summary
Energetic and detail-oriented Front Desk Receptionist with 8+ years of experience supporting daily operations in healthcare, retail, and corporate environments. Adept at managing front office duties, coordinating schedules, and delivering top-tier service to clients. Skilled in multi-line phone systems, record keeping, and problem-solving with a calm, professional demeanor.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
Glee Children’s Dentistry
03.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Front Desk Receptionist
The Therapy Spot
01.2021 - 07.2023
- - Managed guest check-ins, addressing needs while managing multi-line phone systems
- - Resolved customer concerns promptly and escalated issues as needed
- - Maintained organized filing systems, improving efficiency
- - Transcribed and relayed phone messages; managed room deposits and payments
Seller Support Associate
Amazon
10.2017 - 12.2020
- - Addressed customer inquiries on orders, payments, and inventory issues
- - Delivered accurate data entry and solutions using internal systems
- - Adapted to policy changes and assisted in platform improvements
- - Proactively contacted sellers to resolve listing inaccuracies
Customer Service Sales Representative
T-Mobile
05.2015 - 09.2017
- - Resolved customer issues and assisted with product selections
- - Demonstrated product features and built customer relationships
- - Managed sales strategies and improved retention
- - Maintained detailed client lists and communication
Education
High School Diploma - undefined
Arlington High School
Arlington, TXSkills
- Administrative & Clerical:
- - Office operations, data entry, receptionist duties, scheduling
- - Proficient in filing, record keeping, and using Microsoft Office Suite
- Customer Service:
- - Strong verbal and written communication
- - Conflict resolution and client relationship building
- - Experience in fast-paced front desk environments
- Technical:
- - Multi-line phone systems, fax machines, office equipment
- - CRM systems, scheduling tools
- Attention to detail
- Customer service
- Telephone etiquette
- Scheduling
- Appointment scheduling
- Sensitive information handling
Accomplishments
- Achieved Result through effectively helping with Task.
- Documented and resolved Issue which led to Results.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Glee Children’s Dentistry
03.2024 - Current
Front Desk Receptionist
The Therapy Spot
01.2021 - 07.2023
Seller Support Associate
Amazon
10.2017 - 12.2020
Customer Service Sales Representative
T-Mobile
05.2015 - 09.2017
High School Diploma - undefined
Arlington High School
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