Yvette Marshall
Maricopa,AZ
Summary
Experienced professional with a strong background in customer interactions and service solutions. Skilled at resolving conflicts, communicating effectively, and solving problems to ensure customer satisfaction and loyalty. Collaborative team player who easily adapts to changing needs and remains consistently focused on achieving results through efficient and empathetic service. Recognized for reliability and proactive approach in meeting both customer and organizational goals.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Consumer Cellular
07.2021 - Current
- Interacts with customers in a friendly and professional manner
- Successfully resolves technical issues and customer complaints
- Assists customers with transferring services, additional lines, bill pay, and purchases
- Consistently meets set expectations for the role
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
PayPal
08.2019 - 07.2021
- Managed Phones, emails, casework, and customer contacts
- Logged and maintained case information
- Accurately relayed account features and benefits
- Responded to customer requests for product and services by adding features to their web pages
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
Republic Services
12.2017 - 08.2019
- Accurately addressed inquiries regarding products and services
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Resolved escalated customer issues and bill payment, restoring confidence in company's commitment to service excellence.
Home Provider Specialist
United Way of Pinal County
12.2010 - 10.2017
- Worked directly with home care providers to set up and maintain their in-home childcare
- Provided age-appropriate learning materials and instructions on how to utilized the materials in the home environment.
- Developed strong relationships with providers, fostering trust and collaboration.
- Collaborated with local agencies to identify and procure resources to meet provider needs
- Implemented home visits for observation and coaching opportunities as well as subsequent visits
- Hosted conferences and live demonstrations of teaching methods for providers
Package Handler
FedEx
12.2009 - 07.2010
- Move freight, stock other materials to storage and production areas
- Load and unload delivery trucks
- Sort packages before placing them into containers and on the airplane to be shipped
- Participated in quality management activities as scheduled
- Ability to adapt to changing environments and simultaneously manage multiple priorities
- Organized interpret and communicate data
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Education
Bachelor of Arts - Business Administration
Bethel University
McKenzie, TN05-2010
Associate of Arts - Early Childhood Education
Southwest Community College
Memphis, TN05-2006
Skills
- Freight Management
- Customer Service
- Problem-solving abilities
- Active Listening
- Customer Relations
- Problem Resolution
- Data Entry
- Critical Thinking
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Customer Service Representative
Consumer Cellular
07.2021 - Current
Customer Service Representative
PayPal
08.2019 - 07.2021
Customer Service Representative
Republic Services
12.2017 - 08.2019
Home Provider Specialist
United Way of Pinal County
12.2010 - 10.2017
Package Handler
FedEx
12.2009 - 07.2010
Bachelor of Arts - Business Administration
Bethel University
Associate of Arts - Early Childhood Education
Southwest Community College
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