Yvette Martinez

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.

• client services.
• handling phone calls from cps worker's about the results.
• setting up client appointments.
• Documented data and completed accurate updates to case records.

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• Organized store merchandise racks by size, style, and color to maintain clean, visually-appealing showroom.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Grew product knowledge and fashion expertise continually, helped customers find shoes to complement outfits and suggested items to match needs.
• Operated cash register to process payments and provided receipts to establish proof of transaction.

• Engaged with customers and offered assistance upon entry into store.
• Handled escalated customer issues professionally, working diligently to find solutions that satisfied both parties involved.
• Assisted customers with self-checkout machine operations.
• Maintained a secure shopping environment with vigilant monitoring of self-checkout area and prompt intervention in case of theft attempts.