Yvette Martinez
Spring Valley,CA
Summary
Dynamic professional with a proven track record at Happy Head Massage Foot Reflexology and Massage, enhancing customer satisfaction and streamlining office operations. Excelled in organization and customer service, significantly improving client retention and operational efficiency. Skilled in data entry and team collaboration, adept at managing high-volume tasks with precision.
Overview
11
11
years of professional experience
Work History
Receptionist
Happy Head Massage Foot Reflexology and Massage
2024.03 - 2024.06
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Maintained confidentiality of information regarding clients and company.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email or telephone.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Handled assignments independently with good judgement and critical thinking skills.
- Scheduled client appointments for therapist.
Head Hostess
Viejas Casino & Resort
2023.06 - 2023.12
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Took information about guests' party size, led to seating and offered menus.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Opened and closed seating sections according to volume of guests.
- Completed daily side work and opening and closing duties without fail.
Receptionist
Happy Head Foot Reflexology and Massage
2019.01 - 2020.09
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Maintained confidentiality of information regarding clients and company.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Scheduled client appointments for therapist.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Handled assignments independently with good judgement and critical thinking skills.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Handled cash transactions and maintained sales and payments records accurately.
- Assisted with onboarding new clients and securing paperwork completion.
- Corresponded with clients through email, or telephone.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
Patient Care Coordinator
Mission Hills Health Care Center
2016.09 - 2017.04
- Delivered excellent patient experiences and direct care.
- Assisted patients with coordinating long-term care for chronic conditions to support and manage illnesses.
- Performed as subject matter expert for case management processes.
- Supported patients with necessary care during end-of-life phases by coordinating hospice care.
- Organized discharge planning for home care and rehabilitation care stays to ease patients' transition from hospital.
- Responded to inquiries by directing calls to appropriate personnel.
- Provided excellent customer service to patients and medical staff.
- Engaged with patients to provide critical information.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Followed document protocols to safeguard confidentiality of patient records.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
Caregiver
Maxim Healthcare
2015.12 - 2016.06
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Provided compassionate and patient-focused care to cultivate well-being.
- Recorded status and duties completed in logbooks for management.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Completed regular check-ins and progress report for each client.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Assisted with daily living activities, running errands, and household chores.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted patients with self-administered medications.
Patient Service Representative
Family Health Center, Inc.
2013.08 - 2015.07
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Balanced deposits and credit card payments each day.
- Used [Software] to schedule appointments.
- Took copayments and compiled daily financial records.
- Addressed bad debts in line with set protocols.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Handled customer service inquiries in person, via telephone and through email.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Built and maintained positive working relationships with patients and staff.
- Entered patient demographic and insurance data into electronic medical record system.
Ticket Seller
SeaWorld
2013.06 - 2013.08
- Sold, printed, and issued tickets to guests.
- Adapted quickly to changes in event schedules or ticket availability, ensuring that customers received accurate and up-to-date information at all times.
- Handled cash transactions securely while maintaining an accurate record of all financial activities within the box office.
- Worked collaboratively with coworkers during busy periods to provide seamless support across multiple areas of operation.
- Enhanced customer satisfaction by providing accurate and timely information on ticket prices and event details.
- Collaborated with team members to manage customer flow during peak times effectively.
- Handled high-volume ticket sales with precision and accuracy, ensuring a positive experience for all patrons.
Education
High School Diploma -
Monte Vista High School
Spring Valley, CA06.2013
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Greeting and Seating Clients
- Data inputting
- Office Administration
- File Management
- Schedule Management
- Multi-line telephone operation
- Team Collaboration
- Customer Service
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
Happy Head Massage Foot Reflexology and Massage
2024.03 - 2024.06
Head Hostess
Viejas Casino & Resort
2023.06 - 2023.12
Receptionist
Happy Head Foot Reflexology and Massage
2019.01 - 2020.09
Patient Care Coordinator
Mission Hills Health Care Center
2016.09 - 2017.04
Caregiver
Maxim Healthcare
2015.12 - 2016.06
Patient Service Representative
Family Health Center, Inc.
2013.08 - 2015.07
Ticket Seller
SeaWorld
2013.06 - 2013.08
High School Diploma -
Monte Vista High School
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