Yvette Martinez
San Antonio,TX
Summary
I worked at Marriott Hotels with more than 7 years of experience In many areas. Sales professional well-versed in consultative selling and relationship management, consistently driving revenue growth. Known for collaboration and adaptability, ensuring seamless teamwork and alignment with business goals. Possesses persuasive communication skills and proactive approach to problem-solving. Sales professional with strong expertise in driving revenue growth and building client relationships. Proven ability to collaborate with teams to achieve and exceed sales targets. Adept at adjusting strategies to meet changing market conditions and demands. Reliable, adaptable, and skilled in communication, negotiation, and customer engagement. Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue, and profit goals. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
26
26
years of professional experience
Work History
Alorica
Loan salesman and customer support
San Antonio, Texas
04.2019 - Current
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Loan Saleman and customer Support
Alorica
San Antonio, Texas
04.2019 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Lead Bartender
Marriott
02.2007 - 11.2007
- Computed, recorded, and proofread data, records and reports
- Lead and only person who was in charge of the pool bar area
- I had to report inventory, manage the computer skills, reload supplies and manage paperwork in all areas
Insurance Sales Agent
Fred Loya Insurance
San Antonio, Texas
11.2016 - 05.2018
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
Server
Marriott
01.2002 - 01.2007
- Maintained and supplied service and hospitality to many guests at the hotel and locals
- On occasion was sent to resorts and different locations of the Hotel branch to help out with anything that was needed
- Very flexible and pick up very fast with new tasks at hand
Veterinary Technician
Great Northwest Animal Hospital
03.2002 - 11.2004
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
- Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.
- Administered medications to animals in treatment and documented changes in condition.
- Handled challenging behavior from stressed or anxious animals using calming techniques learned through continuous professional development courses.
- Collected patient biopsies and blood samples for laboratory analysis.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Performed dental cleanings and extractions under the supervision of a veterinarian, promoting improved oral health for patients.
- Conducted pre-surgical assessments, ensuring animals were properly prepared for procedures.
- Assisted veterinarians in surgeries, ensuring procedures were carried out smoothly and effectively.
- Managed scheduling and appointments, optimizing clinic operations and veterinarian time.
- Maintained clean and sterile surgical areas, ensuring safe environment for animal surgeries.
- Provided emergency care for injured animals, significantly reducing recovery time.
- Filed daily progress records, surgery logs, x-ray logs, and routine records.
- Educated clients on nutrition, preventive health and other animal care.
Room Service Attendant
Marriott
01.1999 - 01.2002
- Planned and executed special events that were needed in a guests room and maintained the event
- Provided service to the guests at the hotel, making their experience better
- In charge of and delivering items in a manner of time while having to multi-task between guests and supplying aid and setups for other future guests before arrival
- At times having deadlines, which were always being met
Education
High School Diploma - Biology, psychology
UTSA
San Antonio, txVeterinary Technician - Veterinary Medicine
Palo Alto College
San Antonio, TX05.2001
Skills
- Sales Experience
- Customer Needs
- Computer Literate
- Sales
- Customer Service
- Veterinary Technician
- Project Provider
- Multi-Tasking Abilities
- Sales and Marketing
Accomplishments
- Increased Hotels marketing by selling other products.
- Sold the Hotel market by implying why the hotels resources was a better choice than others.
Affiliations
- Supporter of the ASPCA
- Volunteer for the St. Jude Foundation
Timeline
Alorica
Loan salesman and customer support
04.2019 - Current
Loan Saleman and customer Support
Alorica
04.2019 - Current
Insurance Sales Agent
Fred Loya Insurance
11.2016 - 05.2018
Lead Bartender
Marriott
02.2007 - 11.2007
Veterinary Technician
Great Northwest Animal Hospital
03.2002 - 11.2004
Server
Marriott
01.2002 - 01.2007
Room Service Attendant
Marriott
01.1999 - 01.2002
High School Diploma - Biology, psychology
UTSA
Veterinary Technician - Veterinary Medicine
Palo Alto College
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