Yvette Martinez
Gallup,NM
Summary
Dynamic leader with a proven track record at Youth Shelters and Family Services, adept in program leadership and relationship building. Excelled in enhancing community engagement and regulatory compliance, achieving significant improvements in client access to housing and self-sufficiency. Skilled in coaching and mentoring, with a focus on strategic growth and stakeholder collaboration.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Program Director
Youth Shelters and Family Services
11.2022 - Current
- Ensure the successful delivery of Rapid Rehousing Program operations, including case load management, client facilitation and interaction, through oversight and supervision of a team of service coordinators
- Established and maintained effective manage external relations with individuals, institutions, stakeholders and agencies, funding and referral sources and other community groups.
- Worked closely with executive leadership to oversee the development and implementation of annual operating plans and budgets.
- Established program policies and procedures to comply with regulatory requirements.
- Mentored team members for professional development, resulting in increased productivity and job satisfaction.
- Enhanced workplace culture by addressing employee concerns, resolving conflicts, and promoting open communication.
- Designed customized training regimen to enhance staff knowledge and skills in key areas of responsibility.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on STAR program details and milestones.
Program Manager
Youth Shelters and Family Services
06.2020 - 11.2022
- Assist participants in formulating strength-based, solution-focused individualized goal and action plans aimed at achieving permanent housing and self-sufficiency.
- Provide pro-active follow-up home visits to ensure stability and further progress towards self-sufficiency.
- Increased awareness of diversity issues by organizing educational workshops, and training sessions.
- Collaborate with community partners to develop and implement recreational and social activities that promote community engagement, peer support, and positive social networks among participants.
- Organize and facilitate Youth Action Board workshops and group meetings on addressing youth homelessness.
- Organize and facilitate workshops and group sessions on topics relevant to independent living, such as financial literacy, nutrition, health and wellness, job readiness, and interpersonal skills.
- Coached team members on professional development opportunities, contributing to improved overall performance.
- Gather and report program data, including HMIS reporting and funders' mandated data, assisting in the completion of monthly and annual report forms to fulfill reporting obligations and program evaluation needs.
Service Coordinator
Youth Shelters and Family Services
08.2019 - 06.2020
- Conduct thorough assessments of the housing barriers faced by homeless youth and young families, tailoring interventions to address their unique housing and service needs while actively assisting them in securing housing options that align with their preferences and circumstances.
- Conduct proactive follow-up home visits to monitor stability and progress towards self-sufficiency, offering support, advocacy, and problem-solving assistance.
- Develop a housing procurement, financial, and self-sufficiency case management plan with clients.
- Conduct regular assessments of participants' life skills needs and provide tailored support and training in areas such as communication skills, problem-solving, conflict resolution, time management, and basic household management.
- Coordinate with local educational institutions, vocational training programs, and employment agencies to facilitate access to education, job training, and employment opportunities for participants.
- Advocate for participants' needs and rights within housing systems, educational institutions, social service agencies, and other relevant organizations.
- Maintain accurate and up-to-date records of participant progress, service provision, and outcomes in accordance with program and funding requirements.
Youth Care Worker
The Children's Shelter
04.2019 - 06.2019
- Shared responsibility for care and supervision of adolescents in a emergency shelter residential setting.
- Provided appropriate behavior modifications techniques, provided support and guidance as needed to both staff and residents.
- Maintain daily logs, reports, engaged in activities, provided first aid as needed, medication passing, transportation, and documented any safety/rule violations.
- Established clear expectations for behavior within the residential facility, reinforcing accountability among youths in our care.
- Maintained safety and cleanliness of the residents/shelters, also responsible for house laundry and housekeeping.
- Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
- Participated and attended staff meetings and trainings as required.
Program Assistant
Neuvant House
04.2019 - 06.2019
- Planning and implementing weekend activities for residents that resided at Neuvant House (an assisted living facility) to boost resident morale and social engagement.
- Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
- Participated in special events and celebrations, creating memorable experiences for both residents and their families.
- Assisted with meal preparation, serving meals and drinks, kitchen/dining room clean up and activity area clean up.
- Collaborated with healthcare team members to provide a safe, nurturing environment for all residents.
- Identified and reported unsafe situations to maintain adherence to safety protocols.
Education
Master of Arts - Social Work
University of Kansas
Lawrence, KS05-2018
Bachelor of Arts - American Indian Studies - Social Welfare
Haskell Indian Nations University
Lawrence, KS05-2016
Associate of Arts - Liberal Arts
Southwestern Indian Polytechnic Institute
Albuquerque, NM05-2012
High School Diploma -
Ramah High School
Ramah, NM05-2009
Skills
- Program leadership
- Community engagement
- Documentation and reporting
- Coaching and mentoring
- Attention to detail
- Critical thinking
- Advocating
- Partnership development
- Organization and time management
- Problem resolution
Certification
- CPR/AED Certification
- First Aid Certification
Other
- New Mexico Coalition to End Homelessness Board Member
- New Mexico State Advisory Committee Member
- The McKinley Community Health Alliance Member
- Rural Youth Homelessness Affinity Group Member
- Nation Network 4 Youth Summit Working Group Member
- 2024 Youth Shelters and Family Services Excellence in Action Award Recipient
Timeline
Program Director
Youth Shelters and Family Services
11.2022 - Current
Program Manager
Youth Shelters and Family Services
06.2020 - 11.2022
Service Coordinator
Youth Shelters and Family Services
08.2019 - 06.2020
Youth Care Worker
The Children's Shelter
04.2019 - 06.2019
Program Assistant
Neuvant House
04.2019 - 06.2019
Master of Arts - Social Work
University of Kansas
Bachelor of Arts - American Indian Studies - Social Welfare
Haskell Indian Nations University
Associate of Arts - Liberal Arts
Southwestern Indian Polytechnic Institute
High School Diploma -
Ramah High School
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