YVETTE ESCALANTE
Houston,TX
Summary
Dynamic MRI Precert Specialist with leadership experience at OrthoLoneStar, excelling in staff training and operational efficiency. Proven track record in enhancing patient service quality and maintaining compliance through meticulous attention to detail. Adept at coordinating complex schedules and fostering collaborative environments, ensuring seamless communication and support for healthcare teams.
Overview
34
34
years of professional experience
Work History
MRI PRECERTSPECIALIST (TEAM LEAD)
ORTHOLONESTAR
12.2013 - Current
- Assisted team members with daily tasks and operational procedures.
- Learned and adhered to workplace safety protocols and best practices.
- Supported project coordination by organizing schedules and resources.
- Maintained accurate records of team activities and performance metrics.
VERIFICATION SPECIALIST
GASTROINTROLOGIST
02.2008 - 02.2011
- Reviewed and validated documentation for compliance with industry standards.
- Coordinated verification processes to ensure accuracy and completeness of records.
- Utilized specialized software to track verification progress and manage data integrity.
- Developed training materials for onboarding new staff on verification protocols.
PASTIENT REPRESENTATIVE
FONDREN ORTHOPEDIC GROUP LLP.
02.1992 - 02.2008
- Managed patient inquiries, ensuring timely and accurate responses to enhance service quality.
- Coordinated appointment scheduling, optimizing provider availability and patient access to care.
- Facilitated communication between patients and healthcare teams, promoting collaborative care environments.
- Processed insurance verifications and claims, streamlining administrative workflows for improved efficiency.
- Trained new staff on operational protocols, fostering a culture of excellence in patient service delivery.
- Led initiatives to update electronic health record systems, increasing data accuracy and accessibility for clinical staff.
- Mentored junior representatives, developing their skills in patient interaction and problem resolution techniques.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Used [Software] to schedule appointments.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Built and maintained positive working relationships with patients and staff.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Education
High School Diploma -
CHARLES MILBY HIGH SCHOOL
HOUSTON, TXSkills
- Attention to detail
- Customer focus
- Employee evaluation
- Staff training
- Work planning
- Client service
- Client support
- Leadership
Languages
Spanish
Professional Working
Timeline
MRI PRECERTSPECIALIST (TEAM LEAD)
ORTHOLONESTAR
12.2013 - Current
VERIFICATION SPECIALIST
GASTROINTROLOGIST
02.2008 - 02.2011
PASTIENT REPRESENTATIVE
FONDREN ORTHOPEDIC GROUP LLP.
02.1992 - 02.2008
High School Diploma -
CHARLES MILBY HIGH SCHOOL
Similar Profiles
VANIA SCHNEIDERVANIA SCHNEIDER
Precertification Specialist at OrthoLoneStar/Fondren Orthopedic GroupPrecertification Specialist at OrthoLoneStar/Fondren Orthopedic Group
Stephanie TollefsonStephanie Tollefson
Practice Manager & New Facility Project Manager at Texas Orthopaedic Associates-OrthoLoneStarPractice Manager & New Facility Project Manager at Texas Orthopaedic Associates-OrthoLoneStar
Teia AllenTeia Allen
Senior Client Relations Specialist at Veterans Affairs Medical Center (Prosthetics)Senior Client Relations Specialist at Veterans Affairs Medical Center (Prosthetics)
DaiJah LoganDaiJah Logan
Operations Project Manager at ClippOperations Project Manager at Clipp
Patric JonesPatric Jones
Logistics Coordinator at AGlobe LogisticsLogistics Coordinator at AGlobe Logistics