Yvette Mason
Jackson,MS
Summary
Results-driven healthcare professional with extensive experience in admissions supervision and patient intake. Proven ability to enhance service delivery through effective communication and team coordination, ensuring compliance with hospital policies and improving overall patient satisfaction.
Overview
20
20
years of professional experience
Work History
Admissions Supervisor ER
Baptist Medical Center
Jackson, MS
05.2026 - Current
- Supervised admissions team ensuring efficient patient intake and registration processes.
- Managed admission personnel in assigned areas while supporting decentralized admission areas to ensure effective patient registration.
- Coordinated communication between departments to streamline patient flow and service delivery.
- 2. Led team in embodying BMH visions and values through personal interactions, facilitating clear communication of policies and goals to enhance employee skills and leadership.
- 4. Demonstrated Service First characteristics, setting a standard for department and hospital personnel while identifying improvement opportunities to elevate service and customer satisfaction.
- Trained new staff on admissions protocols and hospital policies for compliance.
- 5. Managed admissions tasks, ensuring smooth operations/responsibilities as required or directed without complaint.
ER Admissions Clerk
Baptist Medical Center
Jackson, MS
06.2022 - Current
- Processed patient admissions efficiently during high-volume emergency situations.
- Collected and verified patient information for accurate records and billing.
- Processed admission paperwork, including consent forms and health records.
- Communicated effectively with patients to explain admission procedures clearly.
- Maintained confidentiality of patient records in compliance with regulations.
- Assisted in training new clerks on admissions protocols and software use.
- Trained new employees on departmental policies and procedures related to admissions processes.
- Provided customer service support by answering questions regarding hospital policies and procedures.
- Responded to incoming phone calls to assist with inquiries and provide information. promptly and directed inquiries to appropriate personnel or departments.
Insurance Verification Specialist
MidSouth Rehab
01.2018 - Current
- Verified insurance coverage and eligibility prior to appointments and procedures.
- Verified insurance coverage and eligibility for patients using online databases and direct communication, enhancing accuracy of patient records.
- Followed established verification processes to confirm insurance benefits, medical necessity, and authorization.
- Resolved eligibility and coverage issues for billing staff, facilitating smoother billing processes.
- Communicated benefit information to insurance companies, providers, and patients, ensuring clarity and understanding.
- Reviewed patient deductibles and copays and entered into billing system.
Insurance Verification Specialist
AIS (Advanced Infusion Solutions)
Ridgeland, MS
01.2014 - 02.2018
- Thorough knowledge of the processes for patient insurance eligibility and benefits for a variety of payers to include but not limited to: Aetna, Cigna, BCBS, Humana, Worker's Comp, Medicare, and Medicaid.
- Maintains a broad range of knowledge of insurance plans, medical terminology, billing procedures, government regulations, and medical codes.
- Specific knowledge of Authorization processes relative to GAPs, Predeterminations, PCP Referrals, and Single Case Agreements.
- Detailed and accurate entry of insurance and authorization information into EHR systems per Standard Operation Procedures.
- Facilitated patient care by ensuring timely follow-up on pending authorization requests.
- Reviewed authorization denials for accuracy and initiated appeal process to maximize successful outcomes.
- Recognizes patients' rights and responsibilities and supports them in the performance of job duties, respects patient's rights to privacy and confidentiality.
- Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.
- Maintains understanding of NDC (National Drug Code) numbers, metric quantities, and knowledge of infusion supplies.
- Fostered a positive environment by interacting courteously and respectfully with patients and staff. in a positive, respectful, and considerate manner.
Eligibility Interviewer
FIRM-RCM (Contract with CMMC)
Jackson, MS
02.2014 - 04.2014
- Interviewed patients to assess eligibility for Mississippi Medicaid programs, Social Security disability programs, and the federal Health Insurance Exchange, ensuring access to necessary health services.
- Applied knowledge of Mississippi Medicaid programs and eligibility criteria to effectively guide patients through the application process.
- Assisted patients in navigating application and appeals processes for eligibility, facilitating timely access to benefits.
- Completed training on Social Security Administration procedures for SSI and SSD.
Patient Services Representative-Eligibility Division
Med Assist (FirstSource) Contract with CMMC
Jackson, MS
11.2013 - 04.2014
- Interviewed patients to assess eligibility for Mississippi Medicaid, Social Security disability, and federal Health Insurance Exchange programs.
- Assisted patients in navigating application and appeals processes for eligible programs.
- Understood Mississippi Medicaid program details and eligibility criteria.
- Certified as an Application Counselor with the Health Insurance Exchange.
- Completed training on Social Security Administration processes for SSI and SSD applications.
- Managed patient accounts while conducting assessments and interviews.
Eligibility Interviewer
The OutSource Group
Jackson, MS
07.2013 - 11.2013
- Conducted eligibility screening and assessed patient financial requirements, counseling patients on insurance benefits and co-payments to facilitate access to care.
- Initiated and maintained follow-up with patients and government agency caseworkers, ensuring timely processing of applications and compliance with regulations.
- Completed and submitted necessary applications to ensure compliance with regulations.
- Liaised between patients, hospitals, and governmental agencies, enhancing communication and coordination in case management.
Financial Counsel
Central Ms Medical Center
Jackson, MS
04.2012 - 09.2012
- Educated patients, family members, and physicians on insurance benefits and third-party eligibility programs through effective customer service interactions.
- Obtained and screened medical and insurance information to determine patient eligibility for financial assistance.
- Performed financial assistance screening for patients to determine eligibility for support programs.
- Conducted settlement negotiations on non-insured patients.
- Collected outstanding hospital account balances, copays, coinsurance, and deductibles to ensure timely revenue recovery.
ER/Outpatient Admissions Lead
Central Ms Medical Center
Jackson, MS
06.2006 - 04.2012
- Led daily operations of Emergency Room registrars to ensure efficient patient registration.
- Supported staff during peak times to manage patient flow effectively.
- Evaluated performance of registration admissions staff to uphold service quality standards.
- Provided customer service to all clients that entered the facility, interviewed patients to obtain demographic and insurance information, including verification of insurance.
- Established staff schedules and assignments based on department needs.
- Encourage creative thinking, problem solving, and empowerment as part of facility management group to improve morale and teamwork.
- Managed daily cash deposits to maintain accurate financial records for the facility.
- Informed physician offices of procedure preparation details.
- Cross-trained in all admission locations to better serve daily operations.
Education
Certificate - Medical Billing and Coding
Antonelli College
Flowood, Ms01-2015
High School Diploma -
Jim Hill
Jackson, MS01-1991
Skills
- Policy adherence
- Insurance verification
- Staff training
- Policy adherence
- Interdepartmental communication
- Patient engagement
- Patient engagement
Awards
- Employee of the Quarter, 2020
- Employee of the Quarter, 2022
- Employee of the Quarter, 2024
Languages
English, Advanced
Timeline
Admissions Supervisor ER
Baptist Medical Center
05.2026 - Current
ER Admissions Clerk
Baptist Medical Center
06.2022 - Current
Insurance Verification Specialist
MidSouth Rehab
01.2018 - Current
Eligibility Interviewer
FIRM-RCM (Contract with CMMC)
02.2014 - 04.2014
Insurance Verification Specialist
AIS (Advanced Infusion Solutions)
01.2014 - 02.2018
Patient Services Representative-Eligibility Division
Med Assist (FirstSource) Contract with CMMC
11.2013 - 04.2014
Eligibility Interviewer
The OutSource Group
07.2013 - 11.2013
Financial Counsel
Central Ms Medical Center
04.2012 - 09.2012
ER/Outpatient Admissions Lead
Central Ms Medical Center
06.2006 - 04.2012
Certificate - Medical Billing and Coding
Antonelli College
High School Diploma -
Jim Hill