Yvette Mendez Duncan
Charlotte,NC
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Manager
Amazon Fresh
Charlotte NC
09.2019 - Current
- Lead team in daily operations, ensuring efficient workflow and high customer satisfaction.
- Develop and implement training programs for new hires, enhancing onboarding experience.
- Manage labor costs while maintaining service standards.
- Monitor compliance tasks with safety regulations, fostering a safe working environment for all employees.
- Supervise day-to-day operations to meet performance, quality and service expectations.
- Maintain a clean, safe, and organized store environment to enhance associates experience.
- Boost employee morale by recognizing outstanding performance and celebrating team accomplishments.
Front Desk Supervisor
Hilton
Charlotte, NC
03.2014 - 03.2019
- Oversaw front desk operations to ensure exceptional guest experiences and smooth check-in/check-out processes.
- Resolved guest complaints effectively, enhancing customer satisfaction and loyalty.
- Coordinated with housekeeping and maintenance teams to address guest needs promptly.
- Analyzed guest feedback to identify areas for service improvement and implemented action plans.
Education
High School Diploma -
Van Horn HS
Van Horn, TX05.2011
Skills
- Strong communication skills
Bilingual Spanish and English
Multitasking
Strong leadership skills
Problem solving
Strong communication skills
Certification
Food Safety Certification
Timeline
Assistant Manager
Amazon Fresh
09.2019 - Current
Front Desk Supervisor
Hilton
03.2014 - 03.2019
High School Diploma -
Van Horn HS