Yvette Mickie
Woodbridge,VA
Summary
Dynamic Clinic Assistant with a proven track record at Kaiser Permanente, excelling in patient care and appointment scheduling. Skilled in HIPAA compliance and inventory management, I enhanced patient experience and improved appointment adherence rates. A collaborative team player, I effectively supported clinicians and streamlined operations to ensure high-quality healthcare delivery.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Clinic Asst
Kaiser Permanente
Woodbridge, VA
08.1989 - 03.2026
- Assisted in patient intake processes, ensuring accurate data entry and documentation.
- Scheduled appointments and managed calendars for healthcare providers efficiently.
- Coordinated communication between patients and multidisciplinary teams to enhance care delivery.
- Maintained inventory of medical supplies, placing orders to ensure availability for clinic operations.
- Supported front desk operations by handling phone inquiries and directing patients appropriately.
- Implemented patient follow-up procedures, improving appointment adherence rates within the clinic.
- Trained new staff on clinic protocols to ensure consistent service quality and compliance standards.
- Contributed to workflow improvements by identifying areas for process enhancement within daily operations.
- Helped front desk staff register and process patients.
- Assisted with documenting clinic activities and updated medical records.
- Improved patient experience by efficiently managing front desk tasks, including appointment scheduling and check-in procedures.
- Maintained adequate stock of medical supplies, equipment and forms in clinical areas.
- Contributed to clinic safety through proper handling and disposal of sharps, chemicals, and other hazardous materials in accordance with established guidelines.
- Facilitated efficient patient flow by coordinating appointments, handling insurance verifications, and processing referrals in a timely manner.
- Set appointments for patients and reached out to reschedule appointments due to provider availability.
- Streamlined inventory management by organizing medical supplies, regularly restocking exam rooms, and maintaining equipment cleanliness.
- Prepared examination rooms at start of shift and executed quick turnovers between appointments.
- Assisted medical professionals in administering treatments, ensuring a safe and comfortable environment for patients.
- Supported clinicians with diagnostic testing preparation, providing assistance during examinations when necessary.
- Ensured a clean and welcoming clinic environment by performing routine housekeeping tasks such as sanitizing surfaces and disposing of biohazardous waste properly.
Education
High School Diploma - General Studies
Burke High
Charleston, SC06-1983
Skills
- Vital signs monitoring
- HIPAA regulations
- Critical thinking
- Team collaboration
- Appointment scheduling expertise
- Healthcare customer service
- Insurance verification
- Patient confidentiality compliance
- Inventory control management
- Patient preparation
- Patient examination
- Clinical procedure assistance
- Emergency response preparedness
- Data coding
- Medication administration assistance
- Front desk reception
- Visit followups
- Electronic health records management
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Vital signs documentation
- Time management
- Attention to detail
- Vitals collection and documentation
- Problem-solving abilities
- Cleaning and sanitizing
- Multitasking
- Patient care
- Active listening
Certification
Certified Clinical Medical Assistance
Timeline
Clinic Asst
Kaiser Permanente
08.1989 - 03.2026
High School Diploma - General Studies
Burke High