Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Yvette Montoya

Corpus Christi,TX

Summary

Dedicated and dependable with 10 years of experience of emergency services, customer service and over 2 year of logistics knowledge. Eager to gain more knowledge and experience. I excel in any task I am given and is more than willing to spread the knowledge I am given. I would make a great asset to you're team.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Logistics Coordinator

Savage Gulf Rail/ GCGV-Exxon Mobil/Sabic
01.2023 - Current
  • Successful logistics start-up of ethylene manufacturing plant.
  • Develop, test, and implement standard operating procedures.
  • Manage Supply and Demand for railcar movements.
  • Review and manage inbound empty railcar pipeline and adjust as needed.
  • Calculation of optimized railcar capacity using HAZMAT guidelines.
  • Manage railcar status of railcars within the facility to maximize in plant turn times (i.e. bad orders, load and holds)
  • Update, analyze and deliver metrics to GCGV & Ryder management using SAP, Bourque, Workday & Microsoft Software Systems.
  • Local inventory management of railcars within the facility to meet loading requirements and car count thresholds.
  • Generate and distribute Rail Rack Schedules
  • Verification of quality results for both outbound and inbound railcars.
  • Implemented and developed supply chain strategies to optimize efficiency.

Operations Coordinator

Fedex Ground
05.2022 - 09.2023
  • Provides operational support through the coordination of the quality, service and administrative functions in the pickup and delivery area.
  • Responsible for the dispatch of transportation equipment in accordance with the Linehaul plan to minimize costs and ensure service integrity. Performs process checks to ensure regulatory compliance.
  • Monitors facility reporting metrics related to service, safety, cost and quality on a daily basis. Investigates potential performance issues and addresses with Business Contacts and Authorized Officers (BC/AO).
  • Completes yard inventory to verify location of equipment.
  • Investigates and reports linehaul schedule delays, accidents and equipment failures and implements contingency plans which ensure on-time load delivery in the event of an en-route trailer breakdown or accident
  • Collaborated with area managers to evaluate needs and optimize operational plans.
  • Investigates customer service complaints to include disputed deliveries, missing packages, early and late pickups, etc.

911 Dispatcher

Corpus Christi Police Department
03.2012 - 09.2022
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
  • Read system maps and caller information, and documented details in system.
  • Required to be certified in TCLEOSE Basic Telecommunications, TLETS, NCIC/TCIC full access, CPR with AED and First Aid. and TDD instruction.
  • Trainer for new employee's
  • Monitored Police and Fire radios to provide assistance to responding personnel.
  • Dispatched and coordinated emergency services teams according to high-priority calls.

CSR

Logicool Air Solutions
09.2020 - 08.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Basic Knowledge in HVAC industry.

Driver Helper

UPS
11.2020 - 01.2021
  • Assisted driver with product or package deliveries to residential and commercial locations.
  • Displayed very good communication and customer service skills.
  • Lifted and carried packages weighing up to 100 pounds.
  • Exhibited good attendance, work habits and willingness to learn job functions.
  • Loaded and unloaded trucks efficiently, minimizing damage to goods and optimizing space utilization.
  • Arranged packages on truck to achieve best use of storage space and to minimize damage.
  • Scanned and tracked packages for delivery accuracy and security.

Education

High School Diploma -

Flour Bluff High School
05.2011

Skills

  • Motivational Leadership
  • Efficient and Detail-Oriented
  • Efficient in Microsoft programs/ Software skills
  • Verbal and written communication skills
  • Works well in fast paced environments
  • Able to handle various tasks at a time

Certification

  • First Aid/CPR Certified

Timeline

Logistics Coordinator

Savage Gulf Rail/ GCGV-Exxon Mobil/Sabic
01.2023 - Current

Operations Coordinator

Fedex Ground
05.2022 - 09.2023

Driver Helper

UPS
11.2020 - 01.2021

CSR

Logicool Air Solutions
09.2020 - 08.2021

911 Dispatcher

Corpus Christi Police Department
03.2012 - 09.2022

High School Diploma -

Flour Bluff High School

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Yvette Montoya