YVETTE NAVARRO
HOCKLEY,TX
Summary
With over 19 years of experience in the medical field, I possess comprehensive knowledge in medical operations, team management, and patient care. Having served as a Medical Assistant Department Manager for 12 years, I am adept at leading top-quality teams to ensure the seamless functioning of medical operations and deliver unparalleled patient care.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Quality Care Coordinator
Oncology Consultants
Houston, Texas
11.2023 - Current
- Organized and managed caseloads to ensure timely completion of goals and objectives
- Process product reviews and inform the development team of defects and errors
- Continually make sure that the practice adhering to quality and industry regulatory requirements
- Collect and examine statistical information
- Create draught policies and procedures for quality assurance
- Maintained accurate records of all activities related to care coordination services provided
- Participated in professional development programs aimed at increasing knowledge base related to care coordination best practices
- Developed and maintained relationships with a wide range of clients, providing quality care coordination services
- Advise, carry out, and keep track of preventative and corrective measures to guarantee that quality assurance criteria are met.
Medical Administration Assistant Manager
Oncology Consultants
Houston, Texas
08.2005 - Current
- Developed and implemented effective office procedures to maximize productivity and efficiency
- Managed day-to-day operations within the department including overseeing workflow processes and assigning tasks appropriately
- Monitored inventory levels of essential medical equipment and supplies and placed orders when necessary
- Operational Excellence: Efficiently oversee daily clinical operations, ensuring adherence to best practices and regulatory compliance
- Staff Management: Recruit, train, and evaluate medical and administrative staff, optimizing productivity and enhancing patient care quality
- Budget Oversight: Monitor and manage clinic's budget, optimizing resource allocation and financial sustainability
- Project Management: Coordinate multiple projects, ensuring timely completion and alignment with strategic objectives
- Stakeholder Communication: Effectively liaise with medical professionals, administration, and patients to ensure seamless clinic operations
- Clinical Quality Assurance: Implement and oversee quality control measures, continually improving patient care standards
- Regulatory Compliance: Ensure all clinic operations adhere to healthcare regulations and safety standards
- Data Analysis & Reporting: Leverage clinical data to generate insightful reports, informing operational decisions and strategies
- Strategic Planning: Design and implement strategic plans to drive clinic growth and enhance patient service offerings
- Change Management: Lead and oversee the implementation of new clinical systems, processes, or technologies
- Process Improvement: Continually assess and refine clinic processes to improve efficiency and patient experience
- Conflict Resolution: Address and resolve conflicts between staff or with patients, ensuring a harmonious working environment
- Technology Integration: Familiarity with medical software systems and the ability to leverage technology to enhance operational efficiency
- Patient Relationship Management: Establish and nurture positive relationships with patients, ensuring patient loyalty and satisfaction
- Resource Allocation: Efficiently allocate and manage clinical resources, ensuring optimal patient care and staff productivity
- Risk Management: Identify potential risks and implement measures to mitigate them, ensuring clinic safety and compliance.
Education
Master of Business Administration (M.B.A.) in Healthcare Administration -
University of Houston-Clear Lake
05.2025
Associate in Arts (A.A.) in Healthcare Administration -
LoneStar College
05.2023
Skills
- Business Development
- Clinical Operations Management
- Staff Recruitment and Training
- Conflict Resolution
- Department Oversight & Workflow Scheduling
- Employee Empowerment & Human Resources Knowledge
- Bilingual - Spanish
- Proficient in Microsoft Word, Excel, PowerPoint
- Medical Manager
- Nextgen
- Varian-EMR
- Medical Procedures
- Medical Billing & Insurance
- Administrative Leadership
- Team Oversight
- Professional Networking
- Budget Planning
- Operations Management
- Facilities Maintenance
- Effective Communication
- Leadership Development
Certification
- CMA
- White Belt- Lean Six Sigma
Languages
Spanish
Professional
References
References available upon request.
Timeline
Quality Care Coordinator
Oncology Consultants
11.2023 - Current
Medical Administration Assistant Manager
Oncology Consultants
08.2005 - Current
Master of Business Administration (M.B.A.) in Healthcare Administration -
University of Houston-Clear Lake
Associate in Arts (A.A.) in Healthcare Administration -
LoneStar College
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