Yvette Ngwenya
Pittsburgh,US
Summary
Hardworking, highly motivated and eager to lend combined knowledge and skills to enhance my performance. Operate well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive objectives. Resourceful and results-driven individual with a passion for growth and experience.
Energetic and reliable with strong interpersonal skills and knack for creating welcoming environment. Understands importance of customer service and effective communication, and brings proficiency in problem-solving and multitasking. Dedicated to enhancing guest experiences and maintaining positive atmosphere.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Desk Attendant
Housing & Residence Life Slippery Rock University
08.2024 - Current
- Managed front desk operations, ensuring efficient resident check-in and check-out processes.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained organized records of resident registrations and reservations for accurate reporting.
- Assisted in implementing safety protocols to enhance resident and staff security.
Summer Housing Assistant
Housing & Residence Life Slippery Rock University
06.2024 - 08.2025
- Assisted campers with inquiries regarding housing.
- Coordinated maintenance requests and ensured timely follow-up for resolution.
- Supported outreach efforts by distributing informational materials to summer campers
- Maintained accurate records of camper behavior and housing documentation.
Student Assistant
Smith Student Center Slippery Rock University
08.2024 - 05.2025
- Organized and maintained academic and recreational materials, enhancing accessibility for students and staff.
- Resolved inquiries from students effectively, enhancing overall student satisfaction with support services.
- Provided excellent customer service to students and staff at the front desk, addressing inquiries and concerns promptly.
- Coordinated schedules for meetings and events, improving communication among team members.
- Developed training materials for new student assistants, fostering a collaborative work environment.
Education
HIGH SCHOOL DIPLOMA - Biomedical Sciences
Slippery Rock University of Pennsylvania
Slippery Rock, PA08.2027
Skills
- Friendly, Positive Attitude
- Conflict Resolution
- Critical Thinking
- Cultural Awareness
- Flexible and Adaptable
- Verbal Communication
- Multitasking proficiency
- Building relationships
- Workplace safety
- Cultural sensitivity
- Listening skills
- Front desk management
- Office management
- Word processing
Certification
- SAT score of 1210
- High school Diploma
LANGUAGES
Shona: Native, Native language
English: Advanced, Since kindergarten level
Interests
- Regularly practice mindfulness and meditation for overall wellness
- Gym Workouts
- I participate in low-impact exercises to strengthen core muscles
- Music
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Fashion
- I participate in a variety of outdoor recreational activities
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Documenting and sharing travel experiences
- Historical Exploration
Timeline
Desk Attendant
Housing & Residence Life Slippery Rock University
08.2024 - Current
Student Assistant
Smith Student Center Slippery Rock University
08.2024 - 05.2025
Summer Housing Assistant
Housing & Residence Life Slippery Rock University
06.2024 - 08.2025
HIGH SCHOOL DIPLOMA - Biomedical Sciences
Slippery Rock University of Pennsylvania
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