Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yvette Okoruwa

Garland,TX

Summary

Dedicated professional with over 8 years of identifying and resolving complex challenges and enhance organizational effectiveness. Demonstrates strong independent decision-making abilities and sound judgment to drive positive outcomes and contribute to company success. Seeking a full-time position to leverage my interpersonal skills and exceptional time management to tackle professional challenges and make meaningful contributions to the team.

Overview

6
6
years of professional experience

Work History

Billing Customer Service Representative

Charter Communications (Spectrum)
12.2021 - 11.2023
  • Offered precise and timely information to address inquiries, troubleshoot issues, and resolve complaints, ensuring customer satisfaction and retention.
  • Managed high volume of incoming calls, averaging over 60 per day, while maintaining detailed records of customer interactions and transactions. This included recording inquiries, complaints, comments, and actions taken, enabling effective follow-up and resolution.
  • Demonstrated the ability to deliver prompt and attentive service, prioritizing customer needs and ensuring timely resolution of issues to exceed service standards and enhance customer experience.
  • Developed strong, empathetic client relationships by actively listening to customer concerns, understanding their needs, and providing personalized support, earning reputation for exceeding service standard goals.
  • Educated customers on billing processes, payment procedures, and support policies to enhance their understanding and empower them to navigate services effectively, fostering confidence and trust.
  • Leveraged comprehensive knowledge of products and services to deliver exceptional customer service, creating welcoming and positive experiences for every customer interaction, contributing to overall customer satisfaction and loyalty.

Laboratory Accessioner/Data Entry Clerk

Health Track RX
10.2020 - 12.2021
  • Verified patient demographic and testing information in the laboratory database with meticulous attention to detail, ensuring data accuracy and integrity.
  • Prepared, processed and analyzed laboratory specimens with precision.
  • Maintained a clean and organized laboratory environment by monitoring and assisting in cleanliness efforts, contributing to a professional and efficient work environment.
  • Evaluated source documents to locate necessary information efficiently, demonstrating strong research and information management skills essential for addressing customer inquiries and resolving issues promptly.
  • Utilized scanning technology to digitize and save documents in database, contributing to the organization's record-keeping efforts and ensuring easy access to essential organizational information.

Package Delivery Driver

Amazon
12.2018 - 10.2020
  • Left notifications of attempted deliveries for packages requiring signatures, alerting recipients of scheduled future attempts or store location holding package for pick-up.
  • Completed on-time deliveries by choosing the best and most efficient routes.
  • Assessed customer drop-off locations to identify safest areas to leave packages, hiding packages behind pillars, beside furniture or beneath doormats to prevent theft.
  • Rerouted delivery to storefront locations specified by recipient through mobile app, adapting delivery route to sudden changes in delivery preferences indicated by app users.
  • Picked up and delivered packages to and from customer locations according to schedule, maintaining accurate inventory of packages and delivery records.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Lifted, lowered, and carried packages typically weighing 50-100 pounds throughout regular course of delivery.

Customer Support Analyst

Care.com Inc
06.2017 - 10.2018
  • Showcased outstanding customer service skills by providing comprehensive support to clients, addressing their needs promptly and effectively. This included resolving inquiries, troubleshooting issues, and ensuring client satisfaction, contributing to positive client experiences and fostering strong relationships.
  • Played a key role in maintaining computer imaging processes and upholding standards related to desktop and personal device technology. This involved assisting with system updates, troubleshooting technical issues, and ensuring the reliability and functionality of technology resources, demonstrating a strong understanding of technical systems and procedures.
  • Demonstrated proficiency in utilizing desktop and mobile device environments to optimize efficiency in client support tasks. By effectively navigating and leveraging technology platforms, you ensured swift and accurate resolution of client inquiries and issues, enhancing overall service delivery and client satisfaction.
  • Conducted follow-up calls with clients as needed, demonstrating commitment to ongoing support and relationship-building efforts.

Education

Associate of Arts -

Tarrant County College
Arlington
2018

Skills

  • Active Listening/ Customer Service
  • Communication Skills
  • Time Management
  • Adaptability
  • Proficient in Microsoft Office Programs
  • Problem Escalation
  • Data Entry & Documentation
  • Processing Payments

Timeline

Billing Customer Service Representative

Charter Communications (Spectrum)
12.2021 - 11.2023

Laboratory Accessioner/Data Entry Clerk

Health Track RX
10.2020 - 12.2021

Package Delivery Driver

Amazon
12.2018 - 10.2020

Customer Support Analyst

Care.com Inc
06.2017 - 10.2018

Associate of Arts -

Tarrant County College

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Yvette Okoruwa