Yvette Okuna
McAllen,TX
Summary
Hard working , production oriented professional seeking employment in a fast paced environment. Excellent customer service skills and previous management experience in both a call center and business settings. I conduct myself in a professional manner and can work independently with minimal supervision. I am bi-lingual and computer literate to include micorsoft office products
Overview
23
23
years of professional experience
Work History
Accounting Assistant
South Texas Health Systems
McAlleb, TX
06.2018 - Current
- Process and store service agreements
- Product purchase agreements
- Consignment agreements
- Education Affiliation agreements
- Start and track to completion progress of business contracts
- Manage signature and contract renewals
- Assist with month end duties including Updating GL downloads for FED's and Main facilities
- Process and submit check requests locally and send to corporate
- Office duties to include but limited to: office supply inventory, submitting service tickets to IT and engineering
- Assist both the Regional CFO and Regional Accounting Director of Accounting with scheduling and other duties as assigned
Office Administrative Assistant
Retail Solutions Made Easy
McAllen, TX
03.2016 - 02.2018
- Marketing and advertising campaigns
- Managed daily office duties
- Answered incoming calls
- Scheduled leads for multiple brokers
- Website management
- Productivity reporting
- Heavy use of email and phone
- Monthly reconciliation of office petty cash
Office Administration
Hess Air
McAllen, TX
03.2007 - 04.2011
- Inbound/outbound customer service
- over the counter sales
- Appointment scheduling
- Accounts Receivable/Accounts payable
- Managed 6-8 Service technitians
- Payroll
- Inventory Management
- End of month reporting
Operations Manager
Penncro Associates Inc.
McAllen, TX
06.2001 - 11.2006
- Managed a team of 3-4 supervisors and 60-80 Call center representatives
- Inbound and outbound call center for collections and customer service
- Conducted performance reviews and evaluations
- Scheduling and Payroll
- Prepared and evaluated call strategies and developed ways to improve
- Weekly/Monthly goal setting
- Quality Control monitering
- Training
Education
High School Diploma -
The Science Academy Of South Texas
Mercedes, TX06-1998
Skills
- Ability of Multi-task
- Customer Service
- Data Entry
- Collections and invoice processing
- Attention to Detail
- Payment Processing
- Administrative Support
- MS Office
- Purchase Order Management
- Accounts Payable and Receivable
- Staff Management
Languages
English
Native/ Bilingual
Spanish
Full Professional
Timeline
Accounting Assistant
South Texas Health Systems
06.2018 - Current
Office Administrative Assistant
Retail Solutions Made Easy
03.2016 - 02.2018
Office Administration
Hess Air
03.2007 - 04.2011
Operations Manager
Penncro Associates Inc.
06.2001 - 11.2006
High School Diploma -
The Science Academy Of South Texas
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