Yvette Olvera
El Dorado Hills,CA
Summary
Dynamic professional with extensive experience at Sacramento Police Department, excelling in document organization and confidentiality. Proven ability to enhance office efficiency through adept use of Microsoft Office and strong interpersonal communication. Recognized for optimizing executive calendar management and fostering positive community relations, contributing to a collaborative work environment.
Overview
17
17
years of professional experience
Work History
Police Clerk II
Sacramento Police Department
10.2024 - Current
- Answered a multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized department-wide events for over 500 people, including our yearly holiday roll call, graduations, and commendation awards.
- Streamlined department communication by efficiently routing calls, messages, and correspondence to appropriate personnel.
- Enhanced record-keeping accuracy by meticulously organizing and maintaining a wide range of police documents and files.
- Contributed to positive community relations through professional interactions with the public.
- Increased office efficiency through proficient use of various software applications for data entry, report generation, and records management.
Student Services Assistant
Pacific Lutheran University
11.2010 - 01.2013
- Supported the financial aid department by assisting students with their applications, tracking loans and grants, and assisting students with questions related to their funding options.
- Served as liaison between students, faculty members, advisors, and other stakeholders within the institution to resolve issues and promote effective communication channels.
- Streamlined processes for managing over a thousand student records, resulting in increased efficiency and accuracy.
- Collaborated with faculty members to ensure a smooth registration process, minimizing scheduling conflicts and maximizing course availability.
- Managed confidential student data, ensuring privacy and compliance with federal regulations.
- Answered the office phone and helped out at the front desk when needed.
Sales Associate
Nordstrom
08.2008 - 11.2010
- Organized racks and shelves to enhance store appearance and promote merchandise.
- Built multiple customer relationships to foster repeat business.
- Managed returns, exchanges, and refunds according to store policy.
- Maintained professionalism while resolving issues in high-stress situations.
- Assisted customers in locating products and checking inventory at other locations.
- Rotated stock and restocked shelves with over 50 different products to ensure product availability in my department.
- Engaged customers to enhance loyalty and answer inquiries about products.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
BBA - Human Resources Management
Pacific Lutheran University
Tacoma, WA01-2013
Skills
- Microsoft office
- Organizational filing systems
- Efficient typing skills
- Prioritization
- Document proofreading
- Confidentiality
- Office equipment
- Document preparation
- Appointment scheduling
- Interpersonal and written communication
- Policy adherence
- Data integrity
Timeline
Police Clerk II
Sacramento Police Department
10.2024 - Current
Student Services Assistant
Pacific Lutheran University
11.2010 - 01.2013
Sales Associate
Nordstrom
08.2008 - 11.2010
BBA - Human Resources Management
Pacific Lutheran University
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