Yvette Parra
Laveen,AZ
Summary
Dedicated Office Administrator and Project Manager with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Laveen Smiles
2022.11 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
Interpreter
A Foreign Language
2018.04 - Current
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Communicated with clients to understand interpreting needs and provide best service possible.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Interpret In-Person between patient and client.
Recruitment Specialist
Onin Staffing
2021.03 - 2022.12
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Hired employees and initiated new hire paperwork process.
- Promptly corresponded with applicants and coordinated and conducted interviews.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Advocated for staff members, helping to identify and resolve conflicts.
- Completed human resource operational requirements by scheduling and assigning employees.
- Generated and analyzed reports to monitor employee engagement and attrition trends.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Manage multiple client accounts and delivering outstanding communication with each client daily.
- Create training forms and presentations for both temps and internal staff.
Rodeo Secretary
Double C Production
2020.06 - 2022.06
- Set up sign-up sheets
- Collected and confirmed entry information.
- Collected and handled cash and credit card payments.
- Entered roper information into live roping systems
- Created daily reports with total entries, number of teams, and payout summaries.
- Ensured all necessary administration material is well stocked and organized.
- Filed all end of day reports to ensure accurate end of year reconcile.
- Paid out all winning teams
- Multitasked team-callout's with live time data entry.
- Completed Payout for all other vendors.
Office Administrator Coordinator
Paramount Cable Corp.
2019.09 - 2020.06
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Reconciled account files and produced monthly reports.
- Interacted with customers by phone, email, or in-person to provide information.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Assisted with printing maps, data sheets and informative documents for day to day job sites.
- Created live data sheets for the COAX department.
- Updated maps daily for proper billing
- Assisted with initial hiring packets
- Completed training for Underground Digging Bluestake tickets through 811AZ.
- Completed training with the City of Phoenix for proper call in of traffic control.
Quality Control Manager
Mi Familia Vota
2018.03 - 2018.11
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Developed and analyzed quality control processes and deliverables to determine present standards and establish recommended action plans.
- Conducted daily meetings with surveyor to ensure Quality Standard where set as well as daily goals.
- Completed time management.
- Ensured material was stocked and completed orders when needed.
- Recruited and assisted with employee retention.
- Conducted weekly meeting with other offices in the region
Education
No Degree - Medical Billing And Insurance Coding
UEI College - Fresno
Phoenix, AZHigh School Diploma -
MaryGrand High School
ONLINE05.2013
Skills
- Accounting and Billing Software
- Issue Handling
- Patient Records Gathering
- Statistical Analysis
- Strategic Planning
- Fee Collection
- Data Imports
- Data Confirmation
- Office Management
- Microsoft Office
- Posting Charges
- Time Management
- Front Desk Operations
- Verbal and Written Communication
- Attention to Detail
- Self-Motivated
- Dependable and Responsible
- Google Workspace
- Bilingual
Timeline
Front Desk Receptionist
Laveen Smiles
2022.11 - Current
Recruitment Specialist
Onin Staffing
2021.03 - 2022.12
Rodeo Secretary
Double C Production
2020.06 - 2022.06
Office Administrator Coordinator
Paramount Cable Corp.
2019.09 - 2020.06
Interpreter
A Foreign Language
2018.04 - Current
Quality Control Manager
Mi Familia Vota
2018.03 - 2018.11
No Degree - Medical Billing And Insurance Coding
UEI College - Fresno
High School Diploma -
MaryGrand High School
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