Yvette Pena

• Created new patient files when needed and ensured that all documents were properly filed in each file folder.
• Assisted with check-in and check-out of patients in an efficient manner, ensuring all necessary forms were completed accurately.
• Managed daily calendars for multiple providers, setting up appointments as needed.
• Monitored patient messages sent via email or phone message system and responded accordingly.
• Performed data entry tasks related to patient information into various databases.
• Answered incoming calls in a professional manner and directed them to the appropriate personnel.
• Verified patient demographics and insurance information prior to each visit or procedure.
• Greeted patients upon arrival, collected medical history, and verified insurance coverage.
• Compiled and submitted daily, weekly, and monthly reports to healthcare administrators.
• Answered phone calls, directed inquiries, and provided exceptional patient service.
• Completed relevant insurance and other claim forms.
• Prepared correspondence such as letters, reports or memos on behalf of the office staff.

•Serves as a liaison between 5 physicians practices and 15 employees, and between the practice and other clinical and administrative areas.

•Hire, terminate, and train staff.

•Coordination of the day to day operations of the practice, Coordinates

staff meetings for administrative and clinical staff

•Supervise Receptionists and MAs, schedules, conducts

performance reviews, and Delegate responsibilities.

•Ensures that staffing is in place to meet the demands of the provider's

work schedules. Coordinates utilization of associates and maintains

associate/provider payroll information.

•Ensures patient satisfaction including troubleshooting when there is a

complaint and developing process improvements to prevent recurrences

•Ensures regulatory compliance with HIPAA, OSHA,CLIA, labor laws,

and other federal, state, and local regulations.

•Completes and reviews office correspondence including

invoices/statements and payments, credit cards, petty cash, deposits,

mileage forms, reimbursements, and reports.

•Order medical and office supplies

•May perform Clinical/clerical or technical duties

• Resolved customer complaints in a timely manner while ensuring customer satisfaction.
• Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
• Performed monthly inventory checks to ensure sufficient stock levels for all products.
• Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
• Monitored employee productivity levels on a regular basis to identify areas of improvement.
• Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
• Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
• Led weekly team meetings to discuss progress, address issues, and plan future actions.
• Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
• Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
• Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
• Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
• Administered injections, medications and treatments as directed by the physician.
• Measured vital signs and took medical histories to prepare patients for examination.

• Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
• Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
• Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
• Registered new patients into practice management software program accurately entering demographic information.
• Provided assistance to medical staff in performing minor surgical procedures.
• Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
• Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
• Administered injections, medications and treatments as directed by the physician.
• Measured vital signs and took medical histories to prepare patients for examination.
• Reviewed employee time sheets for accuracy before submitting them for payroll processing.
• 
  
• Conducted regular quality assurance checks to ensure that all safety protocols were being followed properly.
• Supervised and trained medical staff on proper procedures for patient intake, examinations and treatments.

• Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
• Served meals to patients in their rooms and assisted with feeding when needed.
• Monitored vital signs including blood pressure, pulse rate, respiration rate.
• Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
• Answered call lights promptly and responded to patient needs accordingly.
• Assisted with admission procedures such as gathering personal data from the patient's chart.
• Reported changes in patient condition to registered nurse or physician.
• Transported patients to treatment units, using wheelchair or stretcher.
• Collected specimens for testing purposes upon request from physicians or nurses.
• Assisted patients with activities of daily living such as bathing, grooming, and dressing.
• Cleaned and sanitized patient rooms according to established protocols.
• Documented activities and recorded information in EMR system.

• Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
• Served meals to patients in their rooms and assisted with feeding when needed.
• Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
• Answered call lights promptly and responded to patient needs accordingly.
• Reported changes in patient condition to registered nurse or physician.
• Transported patients to treatment units, using wheelchair or stretcher.
• Collected specimens for testing purposes upon request from physicians or nurses.
• Cleaned and sanitized patient rooms according to established protocols.
• Documented activities and recorded information in EMR system.
• Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
• Helped residents walk with or without self-help devices.
• Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
• Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.

• Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
• Served meals to patients in their rooms and assisted with feeding when needed.
• Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
• Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
• Answered call lights promptly and responded to patient needs accordingly.
• Assisted with admission procedures such as gathering personal data from the patient's chart.
• Transported patients to treatment units, using wheelchair or stretcher.
• Collected specimens for testing purposes upon request from physicians or nurses.
• Assisted patients with activities of daily living such as bathing, grooming, and dressing.
• Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
• Documented activities and recorded information in EMR system.
• Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.