Yvette Pena
Penitas,TX
Summary
Experienced receptionist with proven expertise in organization and verbal communication, honed at South Texas Kidney Specialists. Excelled in streamlining front desk operations, enhancing patient service, and managing complex scheduling tasks. Demonstrated ability to maintain high accuracy in data entry and financial transactions, ensuring precise attention to detail and efficiency.
Overview
6
6
years of professional experience
Work History
Receptionist
South Texas Kidney Specialists
05.2020 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with patients, and updated patients records.
- Answered phone promptly and directed incoming calls to te correct personel.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Responded to inquiries from callers seeking information.
Receptionist
Saenz Medical Center
09.2018 - 05.2020
- Helped patients and families navigate the healthcare system by providing information,managing referrals, appointments and managing insurances.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, appointments, and walk-in clients.
Education
Certificate of Technical Studies - Medical Office Specialist Billing And Coding
Bright Wood College
09-2018
High School Diploma -
La Joya High School
604 Coyote Dr, La Joya, TX 7856005-2012
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Scheduling
- Scheduling appointments
- Greeting and Seating Clients
- Document Management
- Multi-Line Telephone Systems
- Attention to Detail
- Courteous and Professional
Languages
English
Professional Working
Spanish
Professional Working
Timeline
Receptionist
South Texas Kidney Specialists
05.2020 - Current
Receptionist
Saenz Medical Center
09.2018 - 05.2020
Certificate of Technical Studies - Medical Office Specialist Billing And Coding
Bright Wood College
High School Diploma -
La Joya High School
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