Yvette Quevedo

* Assist customers on type of car was needed, explain variety of different types of packages to save money on monthly washes or single wash.

* Once type of wash was selected confirmation of wash and membership was given with receipt.

* Guide customers safely into the tunnel for proper vehicle.

* Guided co-workers from different locations on available packages to offer different types of customers and how to verbally explain savings with memberships.

• Monitor patients sleep patterns, brainwaves, eye movements, muscle activity, breathing and blood oxygen levels using specialized equipment for diagnosis of an array of sleep disorders.
• Educated patients about procedures, answered questions, and provided comforting words for high risk patients with anxiety.
• Documented observations and baseline measurements for results of each study.
• Scored sleep study results and generated reports for patients physicians.
• Communicate a professional attitude with patients, visitors and other hospital personnel.

* Monitor the effectiveness of training programs and make necessary adjustments

* Conduct training sessions to ensure the call center agents were able to effectively deliver the training programs

* Asses all call enter employees needs and identity training gaps

* Design training programs for call center employees

* Develop and deliver training programs for call center employees and fellow lead agents.

* Would QA calls and was responsible for ensuring calls were handled with excellence.