Yvette Quintanilla
Patient Service Specialist
San Antonio,TX
Summary
Organized Patient Service Representative with 15 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology , scheduling, insurance verification, ordering supplies.
Overview
14
14
years of professional experience
Work History
Patient Service Specialist
Mednax
San Antonio, TX
05.2018 - Current
- Reviewed and corrected claim errors to facilitate smooth processing.
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Explained plans for treatment and payment options.
- Balanced deposits and credit card payments each day.
- Used NextGen to schedule appointments.
- Compiled and reviewed medical charts.
- Facilitated communication between patients and various departments and staff.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Followed document protocols to safeguard confidentiality of patient records.
- Organized patient records and database to facilitate information storage and retrieval.
- Worked flexible hours across night, weekend and holiday shifts.
Patient Service Specialist
Nextcare Urgent Care
San Antonio, TX
06.2015 - Current
- Reviewed and corrected claim errors to facilitate smooth processing.
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Explained plans for treatment and payment options.
- Balanced deposits and credit card payments each day.
- Worked flexible hours across night, weekend and holiday shifts.
- Organized patient records and database to facilitate information storage and retrieval.
- Followed document protocols to safeguard confidentiality of patient records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Facilitated communication between patients and various departments and staff.
- Filled out workers compensation forms and scheduled follow up appointments. Faxed results to employer
Patient Admissions III
Northeast OB/GYN and Associates
San Antonio, Tx
06.2017 - 05.2018
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Telephoned and interviewed patients and family members to obtain pre-registration information and confirm appointments.
- Administered billing functions to maintain profitability and meet compliance, quality and productivity standards.
- Answered over 100 telephone calls per 8 hour shift to handle rescheduled, missed and reassigned visit requests.
- Collected time of service payments and issued receipts.
- Collected patient co-pay and issued receipt to confirm payment.
- Sent medical and surgical questionnaire forms to patients to obtain missing information.
- Verified patient availability during appointment scheduling process to reduce reschedules and cancellations.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
- Verified patient's insurance eligibility and benefits coverage.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
- Contacted insurance company to verify patient coverage before visit.
Burnette Staffing Services, CENTENE
01.2014 - 01.2015
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Telephoned and interviewed patients and family members to obtain pre-registration information and confirm appointments.
- Administered billing functions to maintain profitability and meet compliance, quality and productivity standards.
- Data Entry
Registrar/Scheduler
Methodist HospitalSan
Antonio, TX
10.2006 - 02.2014
- Conferred with managers, sales teams and engineering personnel to revise plans and achieve demanding targets.
- Realigned production schedules to factor in changing conditions such as materials shortages and evolving designs.
- Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Acted as first point of contact and set appointments for prospective clients.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Checked prices and calculated totals for accurate invoice processing.
- Oversaw and verified adherence to government regulations by maintaining sensitive data and complying with international laws.
- Input data in Meditech to create updated status reports for quick reference of project progress and deadlines.
- Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Addressed client inquiries and updated database information.
- Answered phone calls and answered questions from potential customers.
- Routed incoming mail and messages to relevant personnel without delay.
- Assisted office team by making phone calls, copies and appointments.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Entered daily data in computer systems and documented office activities.
Education
Diploma -
Southwest High School
Skills
Insurance verifying
Interpreting physician orders
Patient greeting
Chart pulling
Document filing
Appointment Scheduling
Medical insurance
Payment collection
Directing callers
Active Listening
Teamwork and Collaboration
Data Entry
Planning and Coordination
Additional Information
I am a very quick learner. I am currently taking free classes at the Texas Workforce Commission to help with my career.
typing 50 plus wpm
On July 20, 2022 I took a Speed and Accuracy Typing Test with the Texas Workforce Commission with 51 wpm .
Upon request a copy is available.
Timeline
Patient Service Specialist
Mednax
05.2018 - Current
Patient Admissions III
Northeast OB/GYN and Associates
06.2017 - 05.2018
Patient Service Specialist
Nextcare Urgent Care
06.2015 - Current
Burnette Staffing Services, CENTENE
01.2014 - 01.2015
Registrar/Scheduler
Methodist HospitalSan
10.2006 - 02.2014
Diploma -
Southwest High School