Yvette Quintero
Tempe,AZ
Summary
Well-rounded professional, committed to interacting with guests and resolving issues to propel customer satisfaction. Smoothly resolves issues, greets guests, and oversees reception at busy establishments. Polished and tolerant when handling high-stress situations, using appropriate responses. Compassionate Patient Experience Coordinator known for high productivity and efficient task completion. Possess specialized skills in patient advocacy, communication strategies, and process improvement. Excel in empathy, active listening, and problem-solving to enhance patient satisfaction and care quality. Ready to leverage these abilities to significantly contribute to healthcare team success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Experience Coordinator
Advanced Fertility Care
Scottsdale, AZ
01.2025 - Current
- Coordinated patient appointments and managed scheduling for fertility consultations.
- Assisted patients with insurance inquiries and verified coverage details.
- Provided education on fertility treatments and answered patient questions.
- Maintained accurate patient records and updated information in systems.
- Created communication plans for informing patients about changes in clinic operations or services offered.
- Facilitated communication between patients and healthcare providers effectively.
Direct Support Provider
The Center For Habilitation (TCH)
Tempe, AZ
05.2024 - 01.2025
- Provided personal care assistance to individuals with disabilities, such as bathing and dressing.
- Assisted in daily living activities, including meal preparation and housekeeping.
- Monitored and assisted individuals with medication administration.
- Developed individualized plans for each consumer to ensure their health, safety, and well-being.
- Participated in recreational activities with consumers to improve social skills.
- Maintained accurate records of consumer progress reports and service documentation.
- Utilized positive reinforcement strategies when working with challenging behaviors from clients.
Crew Member
Jack in the Box
Fort Hood, TX
07.2022 - 03.2024
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Assisted management team with inventory counts of food products and beverage supplies.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Wiped down tables and equipment, swept and refilled stock.
Work Study Assistant
San Antonio College Victory Center
San Antonio, TX
10.2021 - 02.2022
- Assisted in the organization and filing of student records and documents.
- Supported faculty members with research projects and other tasks as assigned.
- Provided administrative support to departments across campus, including data entry and record keeping.
- Answered telephones, responding to inquiries and providing information as needed.
- Performed basic bookkeeping duties such as entering transactions into the accounting system.
- Organized meetings, scheduling conference rooms and preparing materials for attendees.
- Processed student applications for financial aid programs, verifying accuracy of documentation submitted.
- Compiled statistical reports from data gathered from surveys or other sources.
Crew Team Member
McDonald's
Yuma, AZ
02.2021 - 04.2021
- Assisted customers with orders and inquiries.
- Maintained cleanliness of store by sweeping, mopping, and dusting surfaces.
- Organized stockroom shelves to maximize space efficiency.
- Greeted customers in a friendly manner upon entering the store.
- Answered customer questions regarding product features, pricing, availability.
- Operated cash register accurately and efficiently.
Education
High School Diploma -
Harvest Preparatory Academy
350 E 18th St, Yuma, AZ 8536405-2021
Some College (No Degree) - Psychology
San Antonio College
San Antonio, TXSkills
- Healthcare
- Adaptability
- Goal Setting and Tracking
- First-aid and CPR
- Attention to Detail
- Medical terminology proficiency
- Mobility support
- Advocacy
- Health information Access management
- Administrative Support
- Empathy and Compassion
- Schedule Management
- Office Administration
- Communication Skills
Certification
- Emergency & Disaster
- Policies & procedures
- Cardio Pulmonary Res
- First Aid
- Prevention & Support
- Abuse & Neglect Training
- Article 9
- Body Mechanics
- Fingerprint Clearance Card
- Criminal History Self-Disclosure
Languages
English
Full Professional
Spanish
Limited
Affiliations
- varsity cheerleading squad 2+years
- varsity cheer captain 2+ years
- student council
- rotary club
- military spouse events
Accomplishments
- honor roll
- perfect attendance
- principle award
- athletic award
- employee of the month
References
References available upon request.
Timeline
Patient Experience Coordinator
Advanced Fertility Care
01.2025 - Current
Direct Support Provider
The Center For Habilitation (TCH)
05.2024 - 01.2025
Crew Member
Jack in the Box
07.2022 - 03.2024
Work Study Assistant
San Antonio College Victory Center
10.2021 - 02.2022
Crew Team Member
McDonald's
02.2021 - 04.2021
High School Diploma -
Harvest Preparatory Academy
Some College (No Degree) - Psychology
San Antonio College
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