Summary
Overview
Work History
Education
Skills
Timeline
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Yvette Reyes

Austin,TX

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

22
22
years of professional experience

Work History

Sureco

Telemedicine Specialist
11.2022 - Current
  • Collaborated with healthcare professionals, including physicians and nurses, to ensure proper patient care and coordination
  • Utilized telecommunication technologies to Triage patients and delegate them to the correct provider for their state
  • Update medical records
  • Called patients to schedule follow-ups with providers
  • Ordered labs using Quest Diagnostics and LabCorp when requested by providers
  • Watched for lab results so they could be sent to the providers and patients for review
  • Monitored support email, faxes, tickets and voicemail
  • Contacted pharmacies when needed
  • Adhered to privacy regulations and maintained strict confidentiality of patient information
  • Participated in regular training sessions to stay updated on the latest telemedicine technologies and practices.

Imaging Specialist

Ascension Seton
09.2018 - 10.2022
  • Picked up discharged charts from all departments throughout the hospital
  • Sort through charts, pulling out unnecessary paperwork for shredding
  • Made sure all documents are labeled with correct patient information
  • Made sure all documents were barcoded with the correct document type
  • Scanned documents into Kofax system
  • Once all items are scanned check the system to make sure all items scanned in correctly
  • Provided quality control to make sure all document entered into the correct patient account and document type
  • Worked with physicians and nurses to get necessary signatures and paperwork corrected when needed
  • Ordered supplies when needed and cleaned and organized workstation.
  • Provided assistance with inbound and outbound document processes, document sorting, logging and work order creation.
  • Maintained organized and efficient document flows by using excellent planning and multitasking skills.

Intake Coordinator

Longhorn Health Solutions
08.2017 - 09.2018
  • Verified Insurances and benefit coverage for durable medical supply company
  • Requested doctor’s orders from providers
  • Worked with physicians and nurses to complete necessary paperwork for insurance
  • Took orders from patients’ equipment and supplies that was requested
  • Educated patients on their supplies and equipment
  • (Incontinence supplies, feeding bags, Wheelchairs, shower chairs, etc.)
  • Worked with vendors to assure the products were available for order and shipment.
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
  • Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.

Direct Care Staff

Marylee Foundation
11.2002 - 07.2017
  • Provide assistance to individuals who have varying disabilities whom need guidance and support on a daily basis
  • Assist those individuals through duties such as maintaining a clean and hygienic living environment and helping with household routines and duties
  • Change adult briefs, assist with showering and any first aid that may come up
  • Administer medications to clients while under supervision with RN’s on staff
  • Document all activities and everything that may come up while on duty
  • Write reports and organize medication when needed
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Take clients on dinner outings, shopping and field trips.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Documented client progress and services performed, reporting changes in client condition to manager or supervisor.
  • Remained alert to problems or health issues of clients and competently responded.

Transaction Specialist

Xerox Corporation
09.2012 - 11.2013
  • Researched transaction disputes for EPC card holders
  • Social Security, Disability and Child support debit cards
  • Worked with MasterCard and Visa to charge back money when appropriate
  • Worked with EPPC, and Siebel systems to work on customer disputes.
  • Used data entry skills to accurately document and input statements.
  • Responded to customer concerns and questions on daily basis.
  • Collaborated with customers to resolve disputes.

Pediatric Office Coordinator

Sante Pediatrics
10.2006 - 05.2010
  • Composed and prepared reports and data requests for corporate office
  • Performed duties of scheduling appointments, typing correspondence, and answering queries
  • Knowledge of HIPPA regulations and guidelines
  • Processed patient copayment collection and posting
  • Maintained current information for each insurance company regarding verification and authorization data
  • Updated and retained patient demographic data, verification and authorization data within established parameters
  • Accepted referrals from referral sources and processed the referrals according to company policy and procedure.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

Medical Records Clerk

Austin Diagnostic Clinic
08.2001 - 08.2002
  • Filed records in alphabetical/numeral order, located and removed files upon request
  • Ensured medical records were complete, assembled in standard order and filed appropriately
  • Maintained confidentiality of all accessible patient financial and medical records information.
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
  • Scanned medical records in digital format for easy retrieval and accessibility.
  • Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
  • Maintained patient records systems by archiving, scaning and indexing important documents and files.

Education

Science Associates Degree -

Associate of Applied Science - Administration Of Applied

National American University
Austin, TX
05.2017

Skills

  • Other Experience
  • Proficient in using telecommunication software and platforms (eg, video conferencing tools, electronic medical records systems) Microsoft Outlook, Excel, Managing a group home, Knowledge of office equipment, Filing Alpha/Numeric systems, Deep understanding of medical ethics and patient confidentiality HIPAA Guidelines Knowledge with Kofax, Ultipro CRM, Dr Chrono and Compass programs Worked with Admin123 Dosepot and Sharepoint
  • Insurance Coverage Verification
  • Customer Needs Assessments
  • Administrative Support

Timeline

Sureco

Telemedicine Specialist
11.2022 - Current

Imaging Specialist

Ascension Seton
09.2018 - 10.2022

Intake Coordinator

Longhorn Health Solutions
08.2017 - 09.2018

Transaction Specialist

Xerox Corporation
09.2012 - 11.2013

Pediatric Office Coordinator

Sante Pediatrics
10.2006 - 05.2010

Direct Care Staff

Marylee Foundation
11.2002 - 07.2017

Medical Records Clerk

Austin Diagnostic Clinic
08.2001 - 08.2002

Science Associates Degree -

Associate of Applied Science - Administration Of Applied

National American University

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Yvette Reyes