Yvette Reyes
Riverside,CA
Summary
Accomplished Office Administrative Assistant with a proven track record at Complete Forklift Parts, LLC, excelling in customer service and QuickBooks proficiency. Elevated client satisfaction by streamlining communication processes and enhancing data management. Demonstrated exceptional organizational skills and confidentiality understanding, contributing to efficient office operations and financial data handling.
Experienced with managing office communications, schedules, and records. Utilizes strong organizational and multitasking skills to ensure smooth office operations. Track record of effective communication and problem-solving in dynamic environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Secretary/Office Administrative Assistant
Complete Forklift Parts, LLC
12.2021 - 10.2022
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Accounts Payable and Accounts receivable
- Quickbooks Proficient
- Invoicing
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Entered data into system and updated customer contacts with information to keep records current.
Workers' Compensation Claims Assistant
Compwest Insurance
01.2018 - 01.2019
- Generated, posted and attached information to claim files.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Verified client information by analyzing existing evidence on file.
- Posted payments to accounts and maintained records.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Checked documentation for accuracy and validity on updated systems.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
- Maintained confidentiality of patient finances, records, and health statuses.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
Workers' Compensation Claims Assistant
Tristar Risk Managment
01.2016 - 01.2018
- Generated, posted and attached information to claim files.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Verified client information by analyzing existing evidence on file.
- Posted payments to accounts and maintained records.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Checked documentation for accuracy and validity on updated systems.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Claims Assistant on the County Of Los Angeles Account. I was hired as a file clerk and I was promoted to a Claims Assistant in February of 2017. I am the sole Assistant to two examiners and I share assistant duties of two other examiners for a total of four examiners. My daily duties include answering high volume calls and forwarding them to the appropriate party, running and distributing financial reports, processing benefits and payments in a timely fashion, completing DWC notices, written and verbal communication with providers
Secretary/Front Desk Receptionist
Tech Bindery
01.2012 - 01.2015
- Scheduled appointments and conducted follow-up calls to clients.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered multi-line phone system and enthusiastically greeted callers.
- Volunteered to help with special projects of varying degrees of complexity.
- Managed filing system, entered data and completed other clerical tasks.
- Maintained electronic filing systems and categorized documents.
- Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Education
GED -
Montebello Adult School
Montebello, CA01-2016
Skills
- Customer Service
- Verbal and written communication
- Office Administration
- Organization
- QuickBooks Certified
- Appointment Scheduling
- File Management
- Document Preparation
- Calendar Management
- Confidentiality understanding
- Payroll Processing
- Multi-Line Phone Systems
- Complex Problem-Solving
Accomplishments
- Responded to over 200 customer inquiries each day.
- Data Reporting - Compiled statistical data, such as patient admissions, discharges, deaths, births and types of treatment given.
- Scheduling - Organized technician schedule for customer jobs.
- Billing - Cooperated with Medicare, Medicaid and private insurance providers to establish relationships and resolve billing issues.
- Held first-point-of-contact for all internal and external communications with executive-level officers.
Certification
- QuickBooks Pro Desktop -IntelQuest March 2022
Languages
Spanish
Native or Bilingual
Timeline
Secretary/Office Administrative Assistant
Complete Forklift Parts, LLC
12.2021 - 10.2022
Workers' Compensation Claims Assistant
Compwest Insurance
01.2018 - 01.2019
Workers' Compensation Claims Assistant
Tristar Risk Managment
01.2016 - 01.2018
Secretary/Front Desk Receptionist
Tech Bindery
01.2012 - 01.2015
- QuickBooks Pro Desktop -IntelQuest March 2022
GED -
Montebello Adult School
Similar Profiles
Desiree PadillaDesiree Padilla
Business Development Associate at Forklift Parts (FPE)Business Development Associate at Forklift Parts (FPE)
Daniel DraperDaniel Draper
CEO at Complete Care Partners, LLCCEO at Complete Care Partners, LLC
Avner BitonAvner Biton
OWNER - General Manager at AT Complete Maintenance Solutions LlcOWNER - General Manager at AT Complete Maintenance Solutions Llc