Yvette Rheams
Houston
Summary
Highly motivated and detail- oriented professional, offering strong work ethic and leadership. Years of experience managing documentation, updating computer records, providing iconic customer experience, handling customer escalations, associate development, and leading operations. Demonstrates leadership, collaboration, and teamwork. Looking for a position that will allow me to utilize my functional expertise and customer service skills to improve operations where my experience and talent will be valuable.
Compassionate Personal Care Assistant with hands-on experience providing companionship and emotional support to residents. Well-versed in accurately documenting vital statistics and health metrics. Committed to creating positive rapport with patients and providing quality patient care.
Service-oriented individual with several years experience in building positive business and customer relationships. Focused and diligent in completing tasks on time. Strong background of physical stamina and consistent adherence to established processes and procedures.
Overview
24
24
years of professional experience
Work History
Caregiver
Rescare Homecare
Houston
12.2024 - Current
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Educated families about available resources for home health care services in the local community.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Participated in team meetings regarding client progress or concerns raised by family members.
- Provided emotional support to clients during difficult times.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Coordinated transportation services for clients when necessary.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
Mail Clerk
USPS
Houston
01.2012 - 12.2024
- Greet customers, answer questions and problem solve.
- Process customer transactions, including money orders, stamps and other postal services.
- Sort and distribute mail.
- Prepare outgoing mail for delivery.
- Collect payments for postal services.
- Assist customers with package tracking.
- Ensure compliance with postal regulations.
- Provide over the phone customer service and support.
- Assist with preparation of bulk mail.
- Ensured compliance with federal regulations governing mailing processes.
- Scanned documents into electronic filing systems.
- Adhered to safety regulations while operating machinery in the mailroom area.
- Sorted and distributed incoming mail according to predetermined routing procedures.
- Provided customer service assistance to external customers requiring postal services.
- Maintained a clean work environment by disposing of waste material properly.
- Prepared invoices and other documents for mailing purposes.
- Maintained records of all incoming and outgoing mail packages.
- Operated automated equipment such as sorting machines, postage meters, fax machines and copiers.
- Resolved any discrepancies between actual shipments and expected deliveries.
- Maintained accurate records of incoming and outgoing mail.
- Monitored stock levels of materials used in the daily operation of the mailroom.
- Processed returns and refunds in accordance with company policies.
- Created labels using barcodes or other labeling software programs.
Mail Carrier
USPS
Houston
01.2012 - 12.2024
- Demonstrated strong customer service skills and built rapport while delivering mail to over 200 homes and businesses.
- Obtained signed receipts for registered, certified, and insured mail, collect associated charges and complete necessary paperwork.
- Sort mail for delivery, arranging in delivery sequence.
- Deliver mail to residences and business establishments along specified routes by walking and driving using a combination of satchels, carts, cars and small mail trucks in a timely manner.
- Leave notices telling patrons where to collect mail that could not be delivered.
- Return to the post office with mail collected from homes, businesses, and public mailboxes.
- Hold mail for customers who are away from delivery locations.
- Report any unusual circumstances concerning mail delivery, including the condition of street letter boxes.
Assistant Educator
Hopes Academy
Katy
01.2009 - 01.2012
- Prepare and serve meals.
- Supervising children during play.
- CPR certification.
- Ensuring daycare center is well maintained.
- Alert childcare teacher of emergencies.
- Attend required staff meetings.
- Provide safety and guidance on off site fieldtrips.
- Design learning curriculum alongside Childcare educator.
- Facilitated classroom activities to ensure an engaging learning environment.
- Maintained records of student attendance and academic performance.
- Engaged all students in activities regardless of ability level or background.
- Monitored student progress and provided feedback to parents on their child's performance.
- Created individualized learning plans for students with special needs or disabilities.
- Responded promptly to parent inquiries regarding their child's progress or behavior.
- Facilitated small group instruction tailored specifically to the needs of each student.
- Utilized technology such as computers, tablets, and interactive whiteboards during lessons.
Labor and Light Operator
Barrier Construction Co.
New Orleans
01.2002 - 01.2010
- Assist skilled construction or extraction personnel.
- Maintain construction tools and equipment.
- Operate heavy machinery safely.
- Position construction or extraction equipment.
- Install equipment attachments or components.
- Report malfunctioning equipment to supervisor.
- Paint pavement marks.
- Operate light tractor, gravel loader, light roller and dump truck.
- Clean vehicles.
- Performed routine maintenance on equipment to ensure optimal performance.
- Assisted in the setup of production lines according to customer specifications.
- Maintained records relating to product output numbers, scrap rate analysis, downtime reports.
- Set up tools, dies, jigs, fixtures, gauges and other related parts for use in production operations.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Maintained cleanliness of work area and equipment in accordance with safety regulations.
- Monitored and adjusted machine operations as needed for quality assurance.
- Observed and troubleshot equipment and machines to detect malfunctions and notify appropriate personnel of needed repairs.
Education
graduate -
Covington High School
Business Management -
University of Phoenix
multiple trainings and certifications completed
USPS
Skills
- Meal preparation
- Medication administration
- Basic first aid
- Mobility assistance
- Client documentation
- Patient observation
- Personal hygiene
- Customer service
- Team collaboration
- Time management
- Conflict resolution
- Active listening
- Heavy lifting
- State regulations
- Case management
- Reliability and punctuality
- Problem-solving
- Respectful and compassionate
- Verbal and written communication
- ADL assistance
- Mail sorting
- Route navigation
- Document scanning
- Safety compliance
- Delivery coordination
- Record keeping
- Attention to detail
- Client confidentiality
- Documentation & recordkeeping
- Registered mail coordination
References
References available upon request.
Timeline
Caregiver
Rescare Homecare
12.2024 - Current
Mail Clerk
USPS
01.2012 - 12.2024
Mail Carrier
USPS
01.2012 - 12.2024
Assistant Educator
Hopes Academy
01.2009 - 01.2012
Labor and Light Operator
Barrier Construction Co.
01.2002 - 01.2010
graduate -
Covington High School
Business Management -
University of Phoenix
multiple trainings and certifications completed
USPS