Yvette RICE
Washington,DC
Summary
Skilled,Professional Assitant Community Property Manager bringing exceptional communication and relationship-building abilities. Focused on supporting management, growth potential,always willing an eager to learning new task. Excellent business knowledge ,administrative experience and years of team management expertise. Focus on supporting residents and the community.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
25
25
years of professional experience
Work History
Managing Hairstylist
Tre Shadez Hair Studio
05.1999 - 01.2024
- Oversaw day-to-day operations and special projects in fast-paced setting
- Improved the performance of individual team members by motivating and training each person
- Receptionist duties, maintain daily sales for product inventory, and clients
- Maintained high standards of customer satisfaction through dedicated service.
Assistant Property Manager /Mayfair III
TM Associates Management
06.2020 - 06.2021
- Followed up on delinquent tenants and coordinated collection procedures.
- Facilitated seamless transitions between tenants and property management.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Conducted final walk-throughs with tenants to determine needed repairs.
Assistant Community Manager
TM Associates Mt Vernon House / Hunting Creek Townhomes
06.2019 - 06.2020
- Assisting and building relationships with residents
- Oversee residents request for work orders, request and special accommodations that may be needed are met in a timely manner
- Executed accurate coding of monthly invoices in Yardi.
- Prepare all HUD/ Tax credit notices, letters, and documents for residents 120 day recertification for the year
- Assisting the senior residents to ensure they are able to obtain all documents needed
- Inspection of units
- Assisting with move ins and move outs
- Maintain the property waiting list for potential residents
- Walk the property regularly to complete the monthly Walkabout report
- Process rent payments, and fees to residents ledger
- Meet and schedule appointments with vendors, contractors, and representatives from government agencies for the residents and management
- Maintained high standards and consistently complied with policies, budget targets, and service management strategies to exceed customer expectations
- Conducted tours to showcase properties, amenities, and community as whole
- Walked grounds regularly to verify property's appearance
- Assisting residents seniors and multi family townhouses with information for resources
- Participate in monthly food bank, and planning resident activities
Department Team Leader
Nordstrom Rack
10.2017 - 06.2019
- Interacted with customers, providing information and top-notch customer service
- Helped maintain clean, orderly work environment
- Assisted with loading and unloading trucks
- Maintained knowledge of current promotions and offers
- Handled cash and credit transactions expertly, giving correct change and processing orders
- Resolved customer issues effectively
- Completed multiple resets per day to keep merchandise well-organized and presentable
Education
Cosmetology Liscense -
Washington DC Beauty Acdemy
Washington, DCHigh School Diploma - General Studies
Paul Lawrence Dunbar
Washington, DC05.1991
Skills
- Resident relations
- Scheduling and planning
- Organization skills
- Customer Service
- Multitasking
- Written communication skills
- Verbal communication skills
- MS Word
- Yardi
- DBS phone systems
- Teamwork
- Conflict de-escalation
- Relationship building and management
- Scheduling
- Supply and inventory management
- Purchasing functions
- Department inspection
- Retail
- Problem-solving abilities
Locations
- 556 23rd Place N.E., Washington, DC, 20002
- Alexandria, VA
- Capitol Heights, MD
- Washington, District Of Columbia
Additionalinformation
2020, Completed Cyber-Awareness Training.
Timeline
Assistant Property Manager /Mayfair III
TM Associates Management
06.2020 - 06.2021
Assistant Community Manager
TM Associates Mt Vernon House / Hunting Creek Townhomes
06.2019 - 06.2020
Department Team Leader
Nordstrom Rack
10.2017 - 06.2019
Managing Hairstylist
Tre Shadez Hair Studio
05.1999 - 01.2024
Cosmetology Liscense -
Washington DC Beauty Acdemy
High School Diploma - General Studies
Paul Lawrence Dunbar
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