Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Timeline
5d
YVETTE RICHEY

YVETTE RICHEY

Program Project Manager

Summary

Results-driven leader with strategic vision, experienced in transforming operations and achieving $12M ROI through efficiency initiatives. Skilled in fostering collaborative environments, financial oversight, scheduling, bidding, protocol development, project management, and process improvements to optimize operational efficiency. Key strengths include team leadership, strategic planning, and stakeholder engagement, leading to business improvements and profitability gains

Career Goal: Leverage emotional intelligence and project lifecycle expertise to drive successful project outcomes.

Overview

9
9
years of professional experience
11
11
years of post-secondary education

Work history

IT Lead Program Project Manager

AetnaHealth
Remote, Minnesota
10.2021 - Current

• Managed complex, large-scale program projects involving multiple enterprise interdependencies.
• Championed customer-centric approach, enhancing overall service delivery and satisfaction
• Constructed one hundred client service contracts to secure revenue
• Established and monitored key performance indicators, gauging organizational success
• Directed cross-functional teams, and fostering collaboration
• Provided strategic insights into informed decision-making to board of directors
• Established budgets based on historical, current, and forecasted business data
• Lead strategic planning and project governance; defined project management methodologies, standardizing best practices

Program Director Electronic Data Interchange

NextGen Healthcare
Remote, Georgia
05.2021 - 10.2021


• Coordinated large scale multiyear projects with successful outcomes
• Championed customer-centric approach, enhancing overall service delivery and satisfaction
• Constructed one hundred client service contracts to secure revenue
• Established and monitored key performance indicators, gauging organizational success
• Directed cross-functional teams, and fostering collaboration
• Provided strategic insights into informed decision-making to the board of directors
• Established budgets based on historical, current, and forecasted business data
• Lead strategic planning and project governance; defined project management methodologies, standardizing best practices

Associate Director Program Project Management

UnitedHealthcare
Remote, Minnesota
10.2015 - 05.2021

• Directed strategic planning initiatives, aligning department goals with broader organizational objectives
• Assessed project progress, leading department meetings to increase project transparency and communication
• Monitored KPIs and implemented improvements to address underperforming areas
• Championed change management initiatives, resulting in enhanced operational efficiency
• Managed complex projects, ensuring delivery on time
• Managed diverse projects and facilitated synchronization and achievement within $200M business portfolio
• Built stakeholder relationships to foster collaboration and partnerships
• Directed cross-functional teams and financial forecasting to achieve project milestones and deliverables
• Contributed insights and recommendations to senior leadership for decision-making

Education

Master of Business Administration - Master of Healthcare Administration

Walden University
Minneapolis, Minnesota
08.2009 - 05.2012

Master of Business Administration - Master of Business Administration

Baker College
Flint
08.1997 - 12.1999

Bachelor of Science - Business Management

Northern Michigan University
Marquette
08.1992 - 05.1997

Certificate of Higher Education - SAFe 5.1 Training

Scaled Agile, Inc.
Boulder, Colorado
03.2021 - 06.2021

Certificate of Higher Education - Project Management Certification (PMC)

Xavier University
Minneapolis, Minnesota
03.2011 - 11.2011

Skills

  • Business strategy development
  • Budgeting and forecasting
  • Risk Assessment and Change Management
  • Performance metrics tracking
  • Stakeholder engagement
  • Growth initiatives
  • Compliance adherence
  • Effective communication
  • Cultural awareness
  • Strategic planning
  • Knowledge of Asana, Rally, JIRA, Smartsheet ServiceNow, Microsoft Suite and Teams
  • Software Development Models (Agile, Lean, DevOps Model, Spiral Model, V-Model Verification and Validation)
  • SAFe 60 Framework
  • Proficiency in Scrum methodology
  • System integration
  • MS project proficiency

Languages

English
Native

Affiliations

  • Community involvement/volunteering, photography, international travel, or language training (Chinese early learner), solving puzzles and attending social networking meetings for the Association of Charge Management Professionals (ACMP), Project Management Institute (PMI), and Mindful Leader Organization (MLO)

Timeline

IT Lead Program Project Manager

AetnaHealth
10.2021 - Current

Program Director Electronic Data Interchange

NextGen Healthcare
05.2021 - 10.2021

Certificate of Higher Education - SAFe 5.1 Training

Scaled Agile, Inc.
03.2021 - 06.2021

Associate Director Program Project Management

UnitedHealthcare
10.2015 - 05.2021

Certificate of Higher Education - Project Management Certification (PMC)

Xavier University
03.2011 - 11.2011

Master of Business Administration - Master of Healthcare Administration

Walden University
08.2009 - 05.2012

Master of Business Administration - Master of Business Administration

Baker College
08.1997 - 12.1999

Bachelor of Science - Business Management

Northern Michigan University
08.1992 - 05.1997
YVETTE RICHEYProgram Project Manager