YVETTE RICHEY
Program Project Manager
Summary
Results-driven leader with strategic vision, experienced in transforming operations and achieving $12M ROI through efficiency initiatives. Skilled in fostering collaborative environments, financial oversight, scheduling, bidding, protocol development, project management, and process improvements to optimize operational efficiency. Key strengths include team leadership, strategic planning, and stakeholder engagement, leading to business improvements and profitability gains
Career Goal: Leverage emotional intelligence and project lifecycle expertise to drive successful project outcomes.
Overview
9
9
years of professional experience
11
11
years of post-secondary education
Work history
IT Lead Program Project Manager
AetnaHealth
Remote, Minnesota
2021.10 - Current
• Managed complex, large-scale program projects involving multiple enterprise interdependencies.
• Championed customer-centric approach, enhancing overall service delivery and satisfaction
• Constructed one hundred client service contracts to secure revenue
• Established and monitored key performance indicators, gauging organizational success
• Directed cross-functional teams, and fostering collaboration
• Provided strategic insights into informed decision-making to board of directors
• Established budgets based on historical, current, and forecasted business data
• Lead strategic planning and project governance; defined project management methodologies, standardizing best practices
Program Director Electronic Data Interchange
NextGen Healthcare
Remote, Georgia
2021.05 - 2021.10
• Coordinated large scale multiyear projects with successful outcomes
• Championed customer-centric approach, enhancing overall service delivery and satisfaction
• Constructed one hundred client service contracts to secure revenue
• Established and monitored key performance indicators, gauging organizational success
• Directed cross-functional teams, and fostering collaboration
• Provided strategic insights into informed decision-making to the board of directors
• Established budgets based on historical, current, and forecasted business data
• Lead strategic planning and project governance; defined project management methodologies, standardizing best practices
Associate Director Program Project Management
UnitedHealthcare
Remote, Minnesota
2015.10 - 2021.05
• Directed strategic planning initiatives, aligning department goals with broader organizational objectives
• Assessed project progress, leading department meetings to increase project transparency and communication
• Monitored KPIs and implemented improvements to address underperforming areas
• Championed change management initiatives, resulting in enhanced operational efficiency
• Managed complex projects, ensuring delivery on time
• Managed diverse projects and facilitated synchronization and achievement within $200M business portfolio
• Built stakeholder relationships to foster collaboration and partnerships
• Directed cross-functional teams and financial forecasting to achieve project milestones and deliverables
• Contributed insights and recommendations to senior leadership for decision-making
Education
Master of Business Administration - Master of Healthcare Administration
Walden University
Minneapolis, Minnesota 2009.08 - 2012.05
Master of Business Administration - Master of Business Administration
Baker College
Flint 1997.08 - 1999.12
Bachelor of Science - Business Management
Northern Michigan University
Marquette 1992.08 - 1997.05
Certificate of Higher Education - SAFe 5.1 Training
Scaled Agile, Inc.
Boulder, Colorado 2021.03 - 2021.06
Certificate of Higher Education - Project Management Certification (PMC)
Xavier University
Minneapolis, Minnesota 2011.03 - 2011.11
Skills
- Business strategy development
- Budgeting and forecasting
- Risk Assessment and Change Management
- Performance metrics tracking
- Stakeholder engagement
- Growth initiatives
- Compliance adherence
- Effective communication
- Cultural awareness
- Strategic planning
- Knowledge of Asana, Rally, JIRA, Smartsheet ServiceNow, Microsoft Suite and Teams
- Software Development Models (Agile, Lean, DevOps Model, Spiral Model, V-Model Verification and Validation)
- SAFe 60 Framework
- Proficiency in Scrum methodology
- System integration
- MS project proficiency
Languages
English
Native
Affiliations
- Community involvement/volunteering, photography, international travel, or language training (Chinese early learner), solving puzzles and attending social networking meetings for the Association of Charge Management Professionals (ACMP), Project Management Institute (PMI), and Mindful Leader Organization (MLO)
Timeline
IT Lead Program Project Manager
AetnaHealth
2021.10 - Current
Program Director Electronic Data Interchange
NextGen Healthcare
2021.05 - 2021.10
Certificate of Higher Education - SAFe 5.1 Training
Scaled Agile, Inc.
2021.03 - 2021.06
Associate Director Program Project Management
UnitedHealthcare
2015.10 - 2021.05
Certificate of Higher Education - Project Management Certification (PMC)
Xavier University
2011.03 - 2011.11
Master of Business Administration - Master of Healthcare Administration
Walden University
2009.08 - 2012.05
Master of Business Administration - Master of Business Administration
Baker College
1997.08 - 1999.12
Bachelor of Science - Business Management
Northern Michigan University
1992.08 - 1997.05