Yvette Robinson
Antioch,TN
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
10
10
years of professional experience
Work History
Guest Experience and Amplify Manager
National Museum of African American Music
Nashville, Tennessee
06.2023 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
- Reviewed contracts before signing them on behalf of the organization.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Monitored staff performance and addressed issues.
Museum Experience Coordinator
National Museum of African American Music
Nashville, TN
03.2023 - 06.2023
- Maintained calendars of upcoming events, meetings and deadlines.
- Communicated with Artists in the Music Industry, all genres.
- Facilitated communication between different departments in order to resolve issues quickly.
- Scheduled group tours and provided Docent services upon request.
- Oriented groups upon arrival,
- Created RFID wristbands for interactives.
- Maintained records of customer needs and preferences.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Investigated and resolved customer complaints in a timely manner.
Office Coordinator
National Museum of African American Music
Nashville, TN
11.2022 - 03.2023
- Created and maintained filing systems, both paper and electronic.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies.
- Developed productive working relationships with customers through courteous service via phone or email correspondence.
- Followed up with customer inquiries via phone or email promptly.
- Managed and distributed incoming and outgoing mail and packages for staff.
- Supported internal team members with technical knowledge, operational support and exemplary customer service.
Client Specialist-Domestic Violence Victims
Metropolitan Nashville Government
Antioch, TN
09.2014 - 11.2022
- Collaborated with other departments to ensure successful client experiences.
- Gathered feedback from clients regarding their satisfaction with services provided.
- Created reports summarizing key performance metrics related to client services.
- Prioritized tasks based on urgency and importance when servicing multiple customers simultaneously.
- Performed administrative duties such as filing paperwork, creating documents, payroll, and scheduling appointments.
- Effectively communicated with coworkers to maintain professional and customer oriented atmosphere.
- Liaised between victims, witnesses, attorneys, law enforcement, and judges.
Education
Bachelor of Science - Criminal Justice
Tennessee State University
Nashville, TN08-1990
Skills
- Staff Development
- Customer Relationship Management (CRM)
- Cross-functional team management
- Complex Problem-Solving
- Team Leadership
Timeline
Guest Experience and Amplify Manager
National Museum of African American Music
06.2023 - Current
Museum Experience Coordinator
National Museum of African American Music
03.2023 - 06.2023
Office Coordinator
National Museum of African American Music
11.2022 - 03.2023
Client Specialist-Domestic Violence Victims
Metropolitan Nashville Government
09.2014 - 11.2022
Bachelor of Science - Criminal Justice
Tennessee State University
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